Akasa Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 123 reviews
4/10
No Skytrax Rating
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1/10

"Very disappointed with this airline"

(India)

Trip Verified | The staff are very rude and I don’t understand being new airline why this people don’t hire such good trained people. No welcome and such bad behaviour. Even for amount more weight they charge like anything even if you don’t have hand bags. In comparison to IndiG0 or Vistara or go first they have to improve a lot to reach to their level. Very disappointed with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I was treated well"

(India)

Trip Verified | I was disappointed with the staff at the counter check In at Delhi airport. However, their manager was very cooperative and helped me with my seat assignment. I was treated well by the in flight attendant and was met with all requirements. The take off and landing was very smooth. Baggage clearance was smooth. Just the check in free seats availability should be improvised and worked on: Pls keep all seats available for everyone who has booked tickets as you guys want to be an airline with a tag - affordable for all. Pls don’t charge unnecessarily on extra baggage and seats .
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never fly with this airline"

(India)

Trip Verified | Air Akasa will weigh every single thing you have and then charge you. Per kg extra baggage charges are 550, too much and they call themselves affordable. Never fly with this airline, staff behaviour is not good.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Bangalore
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"cabin service is good"

(India)

Trip Verified | Pleasant journey with Akasa. Their cabin service is good and travel was on time. They crew did a decent job of keeping everyone comfortable. Will recommend others to try.
AircraftBoeing 737 Max
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Bengaluru
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"it just was efficient and smooth"

(Canada)

Trip Verified | This is our first flight on Akasa Air and right from check in to boarding it just was efficient and smooth. The staff are friendly and accommodating. Aircraft was new clean and smelt fresh. Would definitely fly this new airline and wish them all the best.
AircraftBoeing 737 Max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangalore to Mumbai
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"definitely fly with them again"

(India)

Trip Verified | I arrived at the new beautiful North Goa airport and headed to check in counter. Long queues for the various airlines but no one was in the Akasa queue. I approached smiling customer service representatives who took my two pieces of luggage (I had prepaid for 15 kg extra luggage because I was flying internationally,) They weighed them , handed me my boarding pass and said have a nice flight. I have never experienced such an easy check in. Boarding was seamless. They boarded back of the plane first. Plane was full, but didn't take long to board. The plane was impeccably spotless and spacious. Would definitely fly with them again. It took literally one hour from my house, to the airport, thru check in and security, and to the terminal!
AircraftBoeing 737 Max
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGoa to Mumbai
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"recommend more than 100%"

(India)

Not Verified | I can not thank Akasa Air enough. They helped me as I was travelling with an infant and I forgot my laptop and mobile bag check as my kid is a handful and I remembered when it was take-off time, entire crew worked as one and ensured I received my laptop and mobile and also ensured I don't have to miss the flight. Though it got delayed a bit because of me they waited and on the top of that they also landed the flight in BLR before time. So kudos. I will recommend more than 100%.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLucknow to Bangalore
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"amazing cheap flexi fares"

(Indonesia)

Trip Verified | This was my second trip with Akasa and I enjoyed the flight and overall experience from Check in to Cabin services to meals. We landed before time which was great, the best part about Akasa is their amazing cheap flexi fares.
AircraftBoeing 737 MAX 8
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Lucknow
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I loved their services"

(India)

Trip Verified | Akasa is fairly new to the Indian aviation however I loved their services from ground staff to the onboard Cabin Crew. Akasa being an LCC has the best fares including their flexi fares which I found the best thing about flying with them comparison to other Low cost airlines. I had pre booked a meal which was a special "Holi Festive Meal" it tasted good and was fresh. A choice of complimentary beverage was also included in the fare which was nice. Also another great thing was the free water bottle which is nothing but a dream onboard many other LCCs like Air Asia where they charge even for a bottle of water so I do appreciate Akasa Air for this. Also the Boeing 737 MAX 8 aircraft was very comfortable with wider windows and great interior mood lighting. Overall a great flight which despite taking off late arrived before time and I would love to fly Akasa again!
AircraftBoeing 737-8 MAX
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLucknow to Bangalore
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"We had a great experience"

(Canada)

Trip Verified | We had a great experience with Akasa Air. Customer service, especially from ground staff in Agartala was exceptional. Check in and boarding was quick and easy, the flight left and arrived on time, our seats were comfortable and we had a great flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAgartala to Guwahati
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes