Akasa Air

✅ Trip Verified | I traveled me and my friends in Akasa Air on 27th from Mumbai to Bengaluru, flight number QP1341. On this flight Swetha and Sofia both were giving excellent service to all passengers, both were good and intelligent. Very thankful to both.

✅ Trip Verified | Since I was living in USA visiting India in October 2023 my brother booked my ticket for me in august. I land on the day of travel and was told that flight was cancelled. There were no text or email notifications (I had my brother recheck all messages and emails). Interestingly I prepaid for excess baggage a day before travel and the website accepted the money and gave a fresh ticket. How in the world can a cancelled flight accept excess baggage????? I had to board my intl flight from Hyderabad so I requested them to get me on a Partner airline so I can make to Hyderabad on time. They were open to putting me on a flight that took me to Mumbai and then to Hyderabad 2 hours before my intl flight takes off and the counter personnel were alleging that it’s enough time to take my bags from the carousel, go to the intl terminal, do immigration and security, all in 2 hours. Eventually I had to book from a different airline that cost me triple the amount. Extremely bitter experience and terrible customer and counter support. No empathy at all. In all, in my opinion a terrible airline, terrible IT systems with no safety nets in place and horrible customer support.

✅ Trip Verified | Excellent ground and in flight staff. Helped me with super senior father, helping me load my cabin luggage too. Service was very good. Special thanks to Jatin, in flight staff, who helped me with my father. After exiting the airport, I realised I had left a baggage near the conveyor belt. The CISF jawan posted near arrival 11, lady at Akada Air counter, Akasa Air staff inside Ashwanth and Kanhu who was helping with my father's wheelchair left no stone unturned to help me get it back, taking all precaution to verify it's authenticity. Kudos to you and thank you.

✅ Trip Verified |   One of the worst experience I had in Akasa air. I have selected for the seat 19A,19B,19C in online later and I have paid for the seats. Later on when I reached to airport they allotted the seat as per there conveniences one is 12D the next one is 12E the other seats is 19C this is the type of cheating will happen there we are went in a family trip we all three are seating in three different positions. Please don’t consider this airline.

✅ Trip Verified | As per plan Bangalore landing time 7.34 pm but landed 8.21pm, take off time plan 6.15pm but started 6.57pm. Time management very poor. Total experience was very bad

✅ Trip Verified | Worst airline I have ever flown. Lousy check in service. In-flight service is pathetic. Ordered food on flight and it turned out to be half cooked and when I tried to highlight this the crew member got into argument. I'm sure it won't run for very long. They don't have the class to run an airline company.

✅ Trip Verified | It was a very nice experience with Akasa Air, QP1125, 6 Oct 2023 and I really appreciate the staff. Staff were really well behaved and very helpful so that made me write about this experience. Very thankful and special thanks to the well groomed and well behaved staff! Special thanks to: Drushti, L Nitin, B Rohini, J Akshay.

Not Verified | Do not travel with this airline. Very bad service and they reschedule the flights left and right. I booked the flight at 7pm in the evening but it was rescheduled to 9pm and they boarded the passengers in the flight and later informing flight won't operate and we have to come again from the security check. Won't be traveling with this airline ever again.

✅ Trip Verified | Unwelcoming Staff and no manners at all. Their crew needs to be disciplined as they’re rude. And resolution of issues I’d rate them 0. My laptop bag was drenched in water inside the overhead cabin while I had no water bottle in my bag. Upon talking to the crew, they asked me to go to the arrivals at the airport which was just a lie to get me out of the aircraft, little did I know that it they misguided me, I wouldn’t have left the aircraft without having someone taking responsibility of the damage it caused to my laptop and charger.

✅ Trip Verified | Akasa Air ground staff Mumbai and Goa are rude, unprofessional and not trained in hospitality. My bags were put on a later flight than I was booked and I had to wait 3 hours for it. Mumbai ground staff assured me my bags would be on the same flight but that did not happen. I made a written complaint when I got back and was assured someone from the airline would get in touch with me within 24 hours but, that did not happen either ... its 3 days.