"Horrible customer service"
Tristan Howard (Australia)
Not Verified | Horrible customer service, double charged and have now been unreachable and not returning any e-mails or calls for months. Pure garbage. The only way they are still operational is they have a monopoly on remote access.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Maningrida to Darwin |
Date Flown | January 2023 |
Cabin Staff Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"These guys are terrible"
Steve Gault (Australia)
Not Verified | Absolutely dreadful. These guys are terrible, they have zero care for customers. Flights cancelled without detail and no communication. This is a normal practice for them. Can't express my disgust with these guys, they have no consideration at all,
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Echo to Darwin |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cannot provide a consistently reliable service"
R Warten (Australia)
✅ Trip Verified | The only thing consistent about Airnorth is their inconsistency! I live in a town where it’s our only choice of airline so we have to continually endure rescheduled flights (I’m not talking about minutes behind, I mean hours and hours) You are forever missing connecting flights, losing money on motel rooms, rentals etc. Their pricing is typical of an airline who has a monopoly on a service, and I can live with that, but it’s the simple fact that they cannot provide a consistently reliable service for the money they get that infuriates me. And only providing a tiny bottle of water and a packet of cheese and crackers as in flight catering is poor. If you have the choice, never fly with this airline of inutility.
Aircraft | Embraer 170 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Gove to Darwin |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Had the worst experience with Air North"
Georgie Mills (Netherlands)
Not Verified | Had the worst experience with Air North whilst trying to get to Perth during the pandemic. Booked a flight with them from Darwin to Perth and never received any details of the flight confirmation in my inbox. Tried to call customer service and email several times and said the line had been disconnected. My card has been charged and I've now been trying to get the money back for this flight for about 3 months now. Still unresolved, still haven't managed to speak to a single person in customer service at Air North. Now being resolved with my bank.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Darwin to Perth |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I am so impressed with Air North"
Naomi Thomas (Canada)
✅ Trip Verified | I am so impressed with Air North. The last time I flew with a different airline, I remember waiting ages for drink service that only came around once and paying something ridiculous for a small snack. But Air North blew that experience out of the water! Complimentary food and drinks are one thing, but this was only a 2.5 hour flight and they kept us busy the whole time serving drinks, a lovely sandwich, a cookie, and then more drinks. I was positively full at the end of the flight. And when I complimented the cookies (oatmeal chocolate chip served warm!) the very lovely stewardess, Keely, got me and my sister (my travelling companion) a few for the road!! She gave us good tips for visiting the Yukon, too. The airline was clean, flight was smooth and service was fantastic. I wish Air North flew everywhere - they would be my first choice every time.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vancouver to Whitehorse |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Disgusting service"
R Carrick (Australia)
✅ Trip Verified | Flight changed twice from 5 and half hours to 8 hours and re routed from stop over in Townsville to Cairns with nearly three hour wait, then a trip into Gove before touching down in Darwin at 11.30 pm. I paid a descent fare to travel with a young child at reasonable time of day. This was a hell of a trip. Worst part is I couldn't ring to find out what was going on as no one would answer the phone. Disgusting service. I will no longer support the local airline once they have your money they don't give a toss.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toowoomba to Darwin |
Date Flown | September 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"unreliable and unprofessional service"
Steve Gault (Australia)
✅ Trip Verified | Totally unreliable and unprofessional service from Airnorth. Initial booking was rescheduled three times. Meaning I had to change hire car booking and appointments twice, the third charge I had to cancel as there was no time to organise accommodation. Rescheduled flight for the 9th of September. Plane has been delayed with no expected eta, no updates to passengers. As to why this has occurred. For a return flight time of two hours it has cost $1200, for this price we should get a decent meal on the plane. But $1200 we will a small packet of chips and a bottle of water. If only we had competition in the Northern Territory.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Darwin to Groote Eylandt |
Date Flown | September 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Thank you for the great service"
M Barsin (Australia)
✅ Trip Verified | Sydney to Kununurra . Thank you for the great service rendered by the flight crew for the flight that left Kununurra at 6pm to Darwin on the 23rd December,. All credit goes to them as it was the best smooth landing I have ever experienced.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Kununurra |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"surprised by the high quality"
S Jones (Australia)
✅ Trip Verified | Darwin to Dili. An excellent flight - really surprised by the high quality. Early morning departure from Darwin led to a pretty generous breakfast - frittata, yoghurt, coffee and juice. Pretty amazing for an hour-long flight (and significantly more generous than what we received on our flight up from Melbourne on a full priced carrier). Staff were friendly, energetic and professional. Love the crocodile skin belts. A nice touch of the Northern Territory. The return leg from Dili left half an hour early. Ran out of food options early, but on an hour-long flight, you can cope.
Aircraft | Embraer E170 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Darwin to Dili |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"excellent value for money"
Keith Joseph (Australia)
✅ Trip Verified | Darwin to Dili. The Embraer 170 seats 76 passengers, all in economy. Airnorth (the Australian, not the Canadian company!) runs regional services across northern Australia, including one international flight to Dili, the capital of Timor Leste (East Timor). It is the shortest international route flown out of Australia at 1 hr 20 minutes! Apart from magazines there is no IFE, but refreshments are served. Outwards from Darwin to Dili in the late afternoon it was a chicken wrap and soft drink; coming back at 8 am it was a light breakfast with tea or coffee. Leg room is fine (I am 178 cm tall) and the seats are comfortable for a short flight. Ground crew in Darwin and the cabin crew were cheerful and efficient. The check-in counter staff in Dili were efficient but not particularly cheerful - a minor point. This flight was booked on a special sale fare and was excellent value for money - normally the flights are a bit expensive.
Aircraft | Embraer 170 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Darwin to Dili |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |