Airnorth

Not Verified | Horrible customer service, waited for an hour and they just hang up on me after a 2 minute conversation without resolving my problem with a refund. Call them again (after another hour of waiting time) and they hang up on me again when they felt too lazy to follow the conversation. I hope the worst future for this company and these people.

Not Verified | Part way through the flight from Cairns I noticed that the seat belt had not been properly cleaned and a clump of chewing gum had been left on it by a previous passenger. Unfortunately the gum had by now stuck to my shorts. I reported this to the cabin crew but they said they could do nothing other than give me a small wet wipe sachet to try to clean my shorts and the remainder of the gum from the seat belt. There were spare seats available but none were offered as such I had no choice but to clean the belt or not use it. Not much choice there. I sent an email to Airnorth advising of my experience but have never received a response. A lack of customer care would seem to be endemic throughout the organization. Never again. Even if I have to pay more with another airline.

Not Verified | Horrible customer service, double charged and have now been unreachable and not returning any e-mails or calls for months. Pure garbage. The only way they are still operational is they have a monopoly on remote access.

Not Verified | Absolutely dreadful. These guys are terrible, they have zero care for customers. Flights cancelled without detail and no communication. This is a normal practice for them. Can't express my disgust with these guys, they have no consideration at all,

✅ Trip Verified | The only thing consistent about Airnorth is their inconsistency! I live in a town where it’s our only choice of airline so we have to continually endure rescheduled flights (I’m not talking about minutes behind, I mean hours and hours) You are forever missing connecting flights, losing money on motel rooms, rentals etc. Their pricing is typical of an airline who has a monopoly on a service, and I can live with that, but it’s the simple fact that they cannot provide a consistently reliable service for the money they get that infuriates me. And only providing a tiny bottle of water and a packet of cheese and crackers as in flight catering is poor. If you have the choice, never fly with this airline of inutility.

Not Verified | Had the worst experience with Air North whilst trying to get to Perth during the pandemic. Booked a flight with them from Darwin to Perth and never received any details of the flight confirmation in my inbox. Tried to call customer service and email several times and said the line had been disconnected. My card has been charged and I've now been trying to get the money back for this flight for about 3 months now. Still unresolved, still haven't managed to speak to a single person in customer service at Air North. Now being resolved with my bank.

✅ Trip Verified | I am so impressed with Air North. The last time I flew with a different airline, I remember waiting ages for drink service that only came around once and paying something ridiculous for a small snack. But Air North blew that experience out of the water! Complimentary food and drinks are one thing, but this was only a 2.5 hour flight and they kept us busy the whole time serving drinks, a lovely sandwich, a cookie, and then more drinks. I was positively full at the end of the flight. And when I complimented the cookies (oatmeal chocolate chip served warm!) the very lovely stewardess, Keely, got me and my sister (my travelling companion) a few for the road!! She gave us good tips for visiting the Yukon, too. The airline was clean, flight was smooth and service was fantastic. I wish Air North flew everywhere - they would be my first choice every time.

✅ Trip Verified | Flight changed twice from 5 and half hours to 8 hours and re routed from stop over in Townsville to Cairns with nearly three hour wait, then a trip into Gove before touching down in Darwin at 11.30 pm. I paid a descent fare to travel with a young child at reasonable time of day. This was a hell of a trip. Worst part is I couldn't ring to find out what was going on as no one would answer the phone. Disgusting service. I will no longer support the local airline once they have your money they don't give a toss.

✅ Trip Verified | Totally unreliable and unprofessional service from Airnorth. Initial booking was rescheduled three times. Meaning I had to change hire car booking and appointments twice, the third charge I had to cancel as there was no time to organise accommodation. Rescheduled flight for the 9th of September. Plane has been delayed with no expected eta, no updates to passengers. As to why this has occurred. For a return flight time of two hours it has cost $1200, for this price we should get a decent meal on the plane. But $1200 we will a small packet of chips and a bottle of water. If only we had competition in the Northern Territory.

✅ Trip Verified | Sydney to Kununurra . Thank you for the great service rendered by the flight crew for the flight that left Kununurra at 6pm to Darwin on the 23rd December,. All credit goes to them as it was the best smooth landing I have ever experienced.