"Disgusting service"
R Carrick (Australia)
✅ Trip Verified | Flight changed twice from 5 and half hours to 8 hours and re routed from stop over in Townsville to Cairns with nearly three hour wait, then a trip into Gove before touching down in Darwin at 11.30 pm. I paid a descent fare to travel with a young child at reasonable time of day. This was a hell of a trip. Worst part is I couldn't ring to find out what was going on as no one would answer the phone. Disgusting service. I will no longer support the local airline once they have your money they don't give a toss.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toowoomba to Darwin |
Date Flown | September 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"unreliable and unprofessional service"
Steve Gault (Australia)
✅ Trip Verified | Totally unreliable and unprofessional service from Airnorth. Initial booking was rescheduled three times. Meaning I had to change hire car booking and appointments twice, the third charge I had to cancel as there was no time to organise accommodation. Rescheduled flight for the 9th of September. Plane has been delayed with no expected eta, no updates to passengers. As to why this has occurred. For a return flight time of two hours it has cost $1200, for this price we should get a decent meal on the plane. But $1200 we will a small packet of chips and a bottle of water. If only we had competition in the Northern Territory.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Darwin to Groote Eylandt |
Date Flown | September 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Thank you for the great service"
M Barsin (Australia)
✅ Trip Verified | Sydney to Kununurra . Thank you for the great service rendered by the flight crew for the flight that left Kununurra at 6pm to Darwin on the 23rd December,. All credit goes to them as it was the best smooth landing I have ever experienced.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Kununurra |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"surprised by the high quality"
S Jones (Australia)
✅ Trip Verified | Darwin to Dili. An excellent flight - really surprised by the high quality. Early morning departure from Darwin led to a pretty generous breakfast - frittata, yoghurt, coffee and juice. Pretty amazing for an hour-long flight (and significantly more generous than what we received on our flight up from Melbourne on a full priced carrier). Staff were friendly, energetic and professional. Love the crocodile skin belts. A nice touch of the Northern Territory. The return leg from Dili left half an hour early. Ran out of food options early, but on an hour-long flight, you can cope.
Aircraft | Embraer E170 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Darwin to Dili |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"excellent value for money"
Keith Joseph (Australia)
✅ Trip Verified | Darwin to Dili. The Embraer 170 seats 76 passengers, all in economy. Airnorth (the Australian, not the Canadian company!) runs regional services across northern Australia, including one international flight to Dili, the capital of Timor Leste (East Timor). It is the shortest international route flown out of Australia at 1 hr 20 minutes! Apart from magazines there is no IFE, but refreshments are served. Outwards from Darwin to Dili in the late afternoon it was a chicken wrap and soft drink; coming back at 8 am it was a light breakfast with tea or coffee. Leg room is fine (I am 178 cm tall) and the seats are comfortable for a short flight. Ground crew in Darwin and the cabin crew were cheerful and efficient. The check-in counter staff in Dili were efficient but not particularly cheerful - a minor point. This flight was booked on a special sale fare and was excellent value for money - normally the flights are a bit expensive.
Aircraft | Embraer 170 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Darwin to Dili |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"avoid when flying to and from Dili"
Bill Anawalt (United States)
Dili to Darwin. Please avoid Airnorth if possible when flying to and from Dili, Timor Leste. You would be better served to fly via Nam Air or Citilink via Bali. AirNorth was 3 hrs late today resulting in my young children missing their connecting flight in Darwin to Brisbane costing me $700 to purchase alternate connecting flight to Brisbane via JetStar. I called AirNorth Customer Service to only be chastised by the most rude Customer Service Representative in the world. She essentially said it was my fault for not anticipating the fact that AirNorth has a historically poor "on-time" schedule and it was my problem if I missed a connecting flight even though I had 3 hrs between flights (AirNorth was 3 hrs late so I missed the once daily Virgin Australia Flight from Darwin to Brisbane).
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | DIL to DRW |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"unbelievably high fares"
1 reviews Mick Giles (Australia)
Connecting Airnorth flight to PER via BME. Outbound flight delayed nearly 90 minutes as late departing from Darwin (the origin of this two stop flight). Connecting flight at Broome was held for transferring pax, bags made it through and were first off carousel at Perth. Very impressive that the flights were held, great service in this day and age. Onward flights to Perth with QF uneventful. Downside is that this regional airline charges unbelievably high fares on these routes - often in excess of an international long haul Y fare to Europe of North America, and far, far more than a comparable domestic ticket - there is no justification for the cost, except a virtual monopoly on these routes.
Aircraft | Embraer 170 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | KNX to PER via BME |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"was pleasantly surprised"
Roger Stone (Australia)
✅ Verified Review | Airnorth (Australian Airnorth that is) code-sharing with QantasLink has recently commenced a mostly daily non-stop service from the almost new Toowoomba-Wellcamp Airport to Melbourne (and also does a Toowoomba-Cairns run as well). I thought I'd give it a try for a business trip and was pleasantly surprised. Check-in is nicely efficient through the QantasLink staff, seating and also inflight service is pleasant except for the very annoying practice of loudly announcing the facilities etc on-board immediately after the aircraft has lifted off making for a very nerve racking experience - and I am a very frequent flyer who is never nervous. Forget the charm and excitement of the take-off experience. Why do some airlines do this these days? I had the same awful experience on a recent British Airways flight from Dubai to London. What a crazy idea. Also it is worth noting that Airnorth use Terminal 4 at Melbourne so don't make the mistake of thinking you can make a quick connection to regular Qantas or Qantaslink flights in Melbourne as these are in another terminal and quite a long walk awaits you from the Airnorth aircraft arrival gate across to the Qantas Terminal. The Qantas web-site and booking system does not seem to get that (yet). Apart from these 'teething troubles' I would cautiously recommend Airnorth.
Aircraft | E170 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | TWB to MEL |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"experience was exceptional"
1 reviews G Stevens (Canada)
My experience on Airnorth was exceptional, with their super comfortable seats coupled with amazing service. The cabin crew were constantly doing rounds making sure we had everything we needed and serving us drinks, meals and even warm cookies! Our flight was not at all delayed, and our baggage was out for us in no time at all! I would definitely recommend this airline for anyone traveling in western Canada or Ottawa!
Aircraft | Boeing 737 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Whitehorse to Vancouver |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good value for money"
Gordon Chirgwin (Australia)
The Airnorth flight did not get off to a good start - having been delayed by an hour. Once in the air, service was efficient and effective. The in flight food was satisfactory. The seats are adequate, with sufficient pitch and recline to not cause any issues. The tickets were bought on special, giving good value for money.
Aircraft | EBJ170 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Darwin to Kununurra |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |