Airlink

✅ Trip Verified | Had a missing baggage when landing at Victoria Falls. Airlink's staff was very helpful in tracing and rerouting this baggage to Nairobi, where I was when they traced the baggage. Awesome customer experience.

✅ Trip Verified | Airlink do so much right and so many other carriers in the region can learn from them. Reliably on time (91% on time across all their flights into Jo'burg for example), great convenient connections through OR Tambo, Johannesburg for regional Southern Africa departures onto domestic SA ones; generous baggage allowance (30kg per passenger from Lusaka to SA), ever smiling welcoming cabin crew and check-in staff (on 4 sectors without exception); coupled with tasty cold meals on intl sectors and good South African wines and juices on all really help them to stand out alongside now even a loyalty rewards program. Keep doing what you do Airlink - we are so grateful and you will be rewarded with custom.

✅ Trip Verified | My group of 6 checked in today but only 4 boarding passes were issued together with 2 payment requests for 3 kg excessive weight without telling us that two of our luggage’s were over 20kg or giving us a choice of removing some and putting them in the carry on bags. When we requested to do that the lady said the luggage’s already went inside and couldn’t be retrieved! No payment no boarding passes. Pathetic!

✅ Trip Verified | I was super impressed with this airline. Highly recommend it for travel within Africa. I'm not sure what else to say. Glad airlink is available now for travel in Africa.

✅ Trip Verified | If you have another option of airline like Cemair or Fastjet pick those ones instead. Airlink left me at the terminal after I was scheduled to fly to Blantyre in May. Their boarding gates closed early and despite all my attempts to make it through immigration, they left me on the tarmac. The plane was scheduled to leave at 11:20, boarding gates were closed by 10:55am and the last bus gone. They only called me at 12:30pm to say very rudely come and get your luggage, knowing that I was left behind. If they could have called me to come and get my luggage, why did they not call me cause I was at the airport, checked in online at 8am, checked in a bag, and they still left me. It is because they don’t care, and now I will never get my R5000 back, lost ticket, lost time, lost gifts. When I emailed them to complain, they said they will get back to me after 2 months time. So pick Airlink at your own risk, I will never ever fly with them again, even if they go to the outer parts of Africa, I will rather take a bus or donkey and wagon.

Not Verified | Nice flight, on time. Smooth check in. Nice cafe after formalities at Windhoek. Only minor complaint is that email ticket confirmation says you must print out that document which is 2 or 3 pages, so I did for 3 people. These 9 pages were NOT required at Windhoek check in.

Not Verified |   It's unbelievable, I booked a flight at 12:35 from East London to Johannesburg as my onward flight is at 19:15. Now I realize that they simply set my flight to depart at 6:15 p.m. A call to the hotline revealed that I should pay R1207 to rebook. I did not make this booking. Airlink claims there are no problems with the website, it's just strange that I'm not the only one who has the same problems. I cannot recommend this airline. It's better to book through Safair than through Airlink, this airline is a rip-off.Es ist unglaublich, ich habe einen Flug gebucht um 12:35 von East London nach Johannesburg da mein Weiterflug um 19:15 geht. Jetzt stelle ich fest das sie meinen Flug einfach auf 18:15 Abflug gesetzt haben. Ein Anruf auf der Hotline hat ergeben das ich R1207 zahlen soll für eine umbuchung. Ich habe diese Buchung zu nicht getätigt! Airkink behauptet es gibt keine Problememit der Websit, nur komisch das ich nicht der einzige bin der die selben Probleme hat. Ich kann diese Airline nicht empfehle. Bucht lieber über safair als über Airlink, diese Airline ist abzocke.

✅ Trip Verified | I recently had the opportunity to fly with Airlink South Africa for a short domestic flight. Although the itinerary was relatively brief, I was pleasantly surprised by the overall experience. The booking process was straightforward and user-friendly, without any unnecessary complications or hidden fees. I appreciated the option to check in online and generate a boarding pass, saving time and effort at the airport. The staff at the check-in counter was friendly and efficient, guiding me through the process with a smile. I was delighted to board an Embraer 190 jet, a spacious and comfortable aircraft known for its exceptional legroom and modern amenities. The cabin felt roomy and airy, providing ample space to stretch out and enjoy the journey. The cabin crew was attentive and welcoming, ensuring that passengers were comfortable and well-served. Before takeoff, they offered a selection of boxed juices and small snacks, a nice touch for such a short flight. The crew's friendly demeanor and genuine care for passenger satisfaction were commendable. Although Airlink's fares may be slightly higher than some budget airlines, the overall experience justifies the additional cost. The airline offers a combination of comfort, efficiency, and friendly service that makes it a worthwhile choice for travelers seeking a pleasant air travel experience. My recent Airlink flight left me with a positive impression. The airline's commitment to efficiency, comfort, and customer service is evident in every aspect of the journey. While it may not be the cheapest option, Airlink South Africa delivers a value proposition worth considering for those seeking a reliable and enjoyable flying experience.

✅ Trip Verified | This was a connecting flight completing an overseas trip I had made to the USA; therefore, check in was performed at the desks at the international arrivals hall immediately after customs. I knew my check in luggage was slightly overweight (23 kg), but had already had been told by my travel agent that the flight was not looking like it was full. However, the check in lady informed me I was overweight, and I would have either reduce the contents of the suitcase or pay. After some 30 hours in the air, I was not about to do the former. She was completely implacable, and adopted a sarcastic attitude when I queried the severity of her decision - at that moment, I became angry, and left precipitously. The payment was only about R120, but was an irritation to get processed - the lady receiving payment was just as rude as the check-in clerk. In any event, the plane was less than half full, to the extent that the captain had to request people to move from the front to the back to obtain the correct balance. So, for the additional princely sum of R120, Airlink have lost a customer forever - there are competition airlines on this route.

✅ Trip Verified | Our flight was rerouted to JNB due to bad weather in Bloemfontein. We arrived at or JNB at about 19h00. They had no idea how to handle the situation and didn't provide any information unless we insisted on it. Eventually we were taken to a hotel at 01h45 in the morning and had to be back at the airport by 04h30. Our flight was delayed again by 30min due to refueling even though we had to stay on the plane the night before because they were apparently refueling. I'm a frequent flyer on airlink and could never complain about their service, but this situation was totally unacceptable. Especially the disregard of children and the elderly. Shame on you Airlink