Airlink

Not Verified | Airlink is the only Airline that was late, lost my bag and had unfriendly staff, all in one flight. As for the lost bag they took 2 months to process my claim and come up with a 1 page document saying they cant be blamed for a missing bag. Guess it's unreasonable of me to expect my bag to arrive at my destination. Airlink has got it right in the past but to get everything wrong from start to finish in one flight is just scary.

Not Verified | I want to express my disgust in an experience I had yesterday with your check in staff for flight 4Z178 from Johannesburg to Gaborone at 5pm yesterday afternoon. You had two young gentlemen doing the check in. on getting close to the counter the gent doing our ques was just taking forever. Where I was number 4 from the front and the other Queues must have checked in at least 25 people in the time my queues did one. I also stated that should there not be a business class check in ques and also asked what the hold is up. To which I was told I am busy. Thought that was a courteous answer for a starter and again I asked re the business class queues. Apparently there was no business class on this plane to which I responded that I booked business class. I could be wrong as I see on my message from my travel agent it sates business class however on the ticket I noticed afterwards that it shows economy. That is fine but the responses I was getting with the attitude and looks from now both guys doing the check in. The taller of the two asked me what seat I am in, and I stated 2D to which he responded that isn't even a business class seat. Once I got onto the plane to find my seat is a business class seat number. The two ladies on the plane were absolutely fantastic and had smiles and was friendly. How do you go from one extreme to the next. I suggest giving the two lads some proper training on customer service as well as manners.

Not Verified | Wasn’t expecting much but was pleasantly surprised by the professionalism and friendliness of ground staff, cabin crew and pilot and co-pilot. Cabin was clean, all equipment worked, instructions were clear and to the point. We also returned to Port Elizabeth with Airlink and everything was just as good, showing it wasn’t a flash in the pan but rather their way of working. Very impressed a small airline that is just as good as the big ones.

✅ Trip Verified | I flew from Johannesburg to Cape Town return in June 2023. I was really blown away by the staff friendliness and was pleasantly surprised by the food and drinks fresh and delicious. Everything was just perfect.

✅ Trip Verified | Thank you Airlink for the amazing service and comfortable flight. Staff are super friendly. This is my first time flying with Airlink and ii recommend that everyone flying should use Airlink!

Not Verified | I travel quite a bit every year to Europe and USA. I must say this is the best domestic flight I have had in many years. Airlink is good they offered me Lunch plus a good red wine. Excellent. I hope they become the no.1 Airline in SA.

✅ Trip Verified | On boarding the aeroplane, the air hostess was polite and friendly. The cabin was small but it is to be expected. Both hostesses were impeccably dressed with neat hairstyles. The sound system relaying messages was clear and the hostess was well spoken. The meal of a healthy beef bun was well packaged and fresh and tasty. The sparkling water beverages too were cold and the tea was hot. The overall experience was one of feeling well looked after, treated with respect and definitely boarding an Airlink flight soon again.

✅ Trip Verified | Comfortable and on-time service with a super friendly and welcoming crew for my first flight on this airline. Even the pilots took time to engage with my 3 children, would not hesitate to recommend and fly Airlink again when back in the region.

✅ Trip Verified | Airlink is a terrible and not reliable airline, I came from Frankfurt and connected with Airlink to Maputo, one of my baggage never arrived and Airlink was the airline responsable to make the follow ups and find my baggage. First their response is bad, terrible customer service, they do not give updates to client and I had to make several calls to their office in Maputo to follow up on my process, after 4 months of process they decided on my claim and only paid me back for the items I could keep the original receipts (which where only two pairs of shoes), I explained that I do not keep receipts since I never though that would be necessary to claim for a lost bag and most of the reputable international airline companies pay by Kgs in this kind of situation. This airline does not value their clients and does not help in case of need. I strongly advise you to not use this airline if possible, they will lose your bag and not adequately reimburse you for the value of your items.

Not Verified | Eric Scholts customer service agent deserves a medal. I was travelling from Windhoek to Johannesburg with a group of 25 people. We had a connecting flight to Paris with a 3 hour lay over and my checked back was set to stop in Johannesburg, instead of continuing to Paris (causing the potential risk of missing my flight). Thankfully, I was able get assistance from Eric, who escorted me through an airport I’ve never been to before, to ensure I made my next flight on time. He explained each of the checkpoints I had to go through to get to my gate. His communication and customer service skills were fantastic. I had trouble through Airlink with my itinerary the night prior but I’m grateful I was able to get assistance. This man gets a 10/10, but the airline overall with the troubles I had the day prior get a 6/10, so overall 8/10.