airBaltic customer review
Christopher Kennedy (United Kingdom)
Not Verified | I had a business trip from Stockholm to London, I entered the cabin of my airBaltic flight the cabin was great and the seats and lighting were perfect, especially the massive windows which were a nice touch to my flight. The take off was smooth there was no turbulence, my pre-ordered food was delicious and the cabin crew were so nice and kind. The descent and landing was smooth. Its very cheap for its comfort, its hard to believe such a small airline is so good! I hope that airbaltic will expand more and get more aircrafts.
Aircraft | A220 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Stockholm to London |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Cabin was clean"
5 reviews H Koeten (Germany)
✅ Trip Verified | airBaltic provides at Checkin and Boarding hand sanitizer and pleasant experience. On board each passenger gets an envelope with two facemasks and two disinfection tissues. Cabin was clean. Bathroom one of be largest I have seen with soap and hand sanitizer. Full service which you have to pay for.
Aircraft | A220-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tallin to Riga |
Date Flown | July 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Very poor service"
S Keane (Australia)
✅ Trip Verified | They cancelled my flight and would only offer an 80 euro refund. The flight was 450 euro. The customer service was very poor in dealing with this matter. I was outraged and still haven’t received my 80 euro! They’re a scamming airline. Very poor service.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Riga |
Date Flown | June 2020 |
Value For Money | 12345 |
Recommended | no |
"won't refund the baggage fee"
S Deane (United States)
✅ Trip Verified | My flights were cancelled yet airbaltic won't refund the baggage fee; is that not insane. I have filed a complaint with the Latvian Consumer Protection Agency: Rule 261 provides for refunds for any flights that arrive into, travel through or depart Europe. On March 18, 2020 the European Union issued a clarification to Rule 261 reiterating that cancelled flights are eligible for refund to the original form of payment. To file a Rule 261 complaint you are directed to send an email to the country’s governing body for each airline or for the gateway or destination of your flight.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Reykjavik to Riga |
Date Flown | June 2020 |
Value For Money | 12345 |
Recommended | no |
"refused to give me a refund"
A Marcyak (Poland)
✅ Trip Verified | Warsaw to Almaty via Riga. I was cheated by the airline. Because of the coronavirus, all flights got canceled as borders remain closed and yet, the airline refused to give me a refund even if I asked them a few times to do so. Never again!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Warsaw to Almaty via Riga |
Date Flown | June 2020 |
Value For Money | 12345 |
Recommended | no |
"60 euros for 3 kilos extra"
Sasha Charif (France)
Not Verified | Nice to Riga via Tallinn. It's a shame to pay 60 euros for 3 kilos extra, for items I purchased at the duty free. This is not acceptable. airbaltic only care about money. Never again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Nice to Riga via Tallinn |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Quite a nice experience"
H Martez (Spain)
✅ Trip Verified | Palanga to Saint Petersburg via Riga. Quite a nice experience. Air baltic provides an awesome connectivity around the baltic states and beyond. Check in, boarding, staff. Choice of planes is quite a pleasure; specially the A220; huge windows, great seat pitch, mood lighting, etc etc. The only downside is pricing. Its certainly not cheap, specially if you need to add check in luggage, meals, seat selection or overweight hand luggage.
Aircraft | Dash8 / A220 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Palanga to Saint Petersburg via Riga |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Rip off and scam"
1 reviews Hans Fertl (Latvia)
✅ Trip Verified | Rip off and scam. Be aware. Warning. This company is a rip off like some others once your bags are overweight. I paid 60 Euro for 7 kg overweight. Today with people anyway not flying because of fear this shows how this company works and how they treat their customers in today's environment. I just can hope that airbaltic will suffer with this policy. A nice move would be a warning and wish a good flight.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Riga to Berlin |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"luggage weighs few kg extra"
Chris Ball (Switzerland)
✅ Trip Verified | Riga to Zurich. Company is a joke. Hand luggage weighs few kg extra and they have the cheek to charge 60 Euro! Better take any other company and pay more and be comfortable instead of this airline. Worst customer service I’ve seen from an airline. You take money and then have the audacity to be sarcastic to the customer?
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Riga to Zurich |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"fee for a checked baggage"
E Papadopoulos (Luxembourg)
✅ Trip Verified | St-Petersburg to Brussels via Riga. At the departure of the airport of St-Petersburg, I had to pay for a supplementary fee for a checked baggage instead of a carry-on baggage even if it was one of the correct size. As I did not want to miss my flight, the officer did not hear any of my argument and forced me to pay the 60€ fee instead of the 16€ fee for an overweight luggage, without any regard for my consent. As this kind of behavior is qualified as a scam, I am truly offended by this event. I strongly do no recommend this company which does not respect the EU consumers' rights. I hope you will avoid it as much as it is possible.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | St-Petersburg to Brussels via Riga |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |