airBaltic

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 234 reviews
4/10
3 star Skytrax Rating
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airBaltic customer review

(United States)

The only airline I've flown where the cost for my luggage (30 Euros per Kg of weight over the first 20 kg for each leg of my flight) cost more than my ticket. I paid over $700 of luggage cost from Vilnius to Paris. This is exorbitant. I will never fly this airline again. If they had just suggested I pay more to upgrade to business class which has a bigger baggage allowance I could have overall paid far less and travelled more comfortably.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

airBaltic customer review

(Estonia)

I have flown with them several times. Far the biggest problem is changing schedule they have the right to cancel your flight up to 2 months before flight after that they have to find a replacement flight. Well 2 months ahead you don't really find any flights which are less than 2 times expensive than the original booking. Beware of baggage restrictions they check this without any tolerance. Food onboard is below every expectations and should be avoided. The plus part is well maintained and clean planes fast connection good space on Q400 and 757 the rest are ok. Forget about changing any tickets additional services and insurance the cheapest way always with them is cancellation. If you plan your trip well ahead it's worth it. If you go for comfort and stability its not your choice.
Seat TypeEconomy Class
Value For Money 12345
yes
na

airBaltic customer review

(Brazil)

Horrible horrible service. They don't care at all for their customers. My flight from Stockholm to Riga was delayed and a subsequent connection to Hamburg was not possible so they got me a place to stay (as expected). Then I changed my next flight to Düsseldorf (because all flights to Hamburg were being cancelled due to volcanic ash) and then my luggage did not arrive. I found out where it was (still in Riga) by contacting their third-party luggage operator before they did it themselves. Stay away from these low prices they are trouble.
Seat TypeEconomy Class
Value For Money 12345
no
na

airBaltic customer review

(Netherlands)

Very poor value for money. Me and my wife took a flight from Amsterdam to Tel Aviv with a stop at Riga. Air Baltic charged us EUR 30 per piece of baggage for Amsterdam-Riga and EUR 30 per piece of baggage from Riga to Tel Aviv. In total it added another EUR 120 to our costs for our flight to Tel Aviv. Another EUR 120 was charged when we got back the same way. I would stay clear from Air Baltic.
Seat TypeEconomy Class
Value For Money 12345
no
na

airBaltic customer review

(Australia)

I booked a flight from Moscow to Warsaw via Riga on April 25th. The night before I tried to check in and having put in my flight locator number I was informed it was not possible to checkin online from that location and a list of cities were listed where it was possible to check-in from and yes Moscow wasn't on the list. The next day I arrived at the Domodedovo airport at 12 noon for my 1450 flight and discovered that my flight wasn't even listed. I found the Air Baltic counter and produced my e-ticket and I was informed via a computer printout that my flight was now leaving at 2245 via the Sheremetyevo Airport and that flight would arrive in Riga at 2330. This was the first I'd heard of any change so you can imagine my horror. The lady at the counter was no help as she couldn't speak English. There was no way I could catch my connecting flight to Warsaw that day and apparently Air Baltic was quite happy with the thought of having me sleep at the airport that night. Totally unimpressed with the customer service. They had my email details and didn't use them. It cost me 600 on another flight to get to Warsaw. Never ever will Air Baltic receive my business again.
Seat TypeEconomy Class
Value For Money 12345
no
na

airBaltic customer review

(Ireland)

Exactly the same thing happened to us. We booked a flight Dublin - Riga - Moscow for EUR 120 and Air Baltic cancelled. They asked us to request a refund via the website and this was down so I called on 25th March to request a refund. I called on 4th April to chase my refund and was told to 'be patient' then called again yesterday (6th April) and was told the refund had only been processed on that day! Not impressed with this at all.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

airBaltic customer review

(United Kingdom)

KBP-RIX. Check in agent at Kiev very polite. Air Baltic seem to be concerned about the hand luggage limits as every passenger's one piece of luggage was affixed with a "Cabin Baggage" tag. Boarded the Boeing 737-500 via bus not a very pleasant way to board a flight but out with Air Baltic's control. Very limited space on board for hand baggage the cab=in crew member's suggestion of putting it under our seat was a bit naive since both my friend and I were too tall to fit our feet under the seats with any bags there. Eventually managed to stow our small bags under the middle seat in front as it remained unoccupied. The crew were actually friendly but strict enough with certain passengers who broke the rules (standing up whilst taxiing etc) that they reassured you of your safety. Arrived in Riga on schedule most passengers were connecting elsewhere but for the rest of us the luggage arrived very quickly. I'd definitely fly Air Baltic again as they are very good value for money if you book early enough.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

airBaltic customer review

(United States)

Poor customer service and support! We purchased two direct round-trip non-refundable flights from Ireland to Riga in mid-February for travel in late May for roughly $600 then made our non-refundable hotel reservations in Riga and Ireland. Air Baltic cancelled our flights in mid-March with a form letter telling us to "have a nice flight". They offered to put us on flights 2 days later on departure and 1 day early on return. I informed the AirBaltic that we had non-negotiable hotel reservations and asked AirBaltic to work with us with their air travel partners to get us on other alternate flights to Riga on our established travel dates for roughly the same cost. I provided the specific flight connection info. No substantive response was from them. I then requested a full refund on the website. The website was non- functional. I sent them an email to requested a refund and rebooked through another airline at a cost of more than $500 above our original AirBaltic fare. AirBaltic still provides the short Baltic Sea overflight. The beneficiary of this fare scam appears to be AirBaltic operating with minimal competition in the Riga air travel market . They are charging us more for a short hop flight than our original Dublin-Riga round-trip. Avoid them if you can.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

airBaltic customer review

(Latvia)

Pleasant experience on numerous return flights from Riga to different airport across Europe - use it on a monthly basis for flights between Riga and London alone. It's not really a low- cost airline so it wouldn't be fair to compare it to Ryanair or easyJet which it stands superior to.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

airBaltic customer review

(Norway)

Very expensive to check in baggage unfriendly staff etc. Air Baltic is not a low cost airline! Tickets are very expensive and very often when you are booking tickets on their web site an error occurs and when you start over again the price is almost double!
Seat TypeEconomy Class
Value For Money 12345
yes