airBaltic

DUB-RIX-TLL. Great service friendly staff hassle free transfer through Riga even with a very tight connection (35 minutes) and all for 76 euro. As with other budget carriers if you read the small print and ensure that cabin/checked baggage meets requirements there should be no complaints. As a regular traveller on the Dublin to Tallinn route I have tried lots of airlines and flight combinations and will definitely use Air Baltic in the future. My only complaint is that the Riga flight leaves (a deserted) Dublin airport at 01.15!

My son and I flew from Tallin to Vilnius with a 1 hr 15 mins connection time in Riga. Then a few days later a flight from Riga to Malta with a connection in Vienna. We were prepared. We prepaid the 20 Euro online and made sure our allowance was under 20kg per bag and 8kg for carry-ons. No snags at check-in. The agent was courteous and helpful. The flight crews were professional and the equipment clean. We had no delays made our connections on time and no baggage problems. Before you complain about the price of checked luggage the price for a cup of coffee or the price for a sandwich check the price you paid for your ticket. You're still ahead.

MUC-RIX-AMS. Web check-in didn't work had to pay extra for luggage. Onboard crew ok but seats were poor and the seat pitch was the worst I have seen! Flights were on time but in general not to recommend.

First airline where I had to pay for coffee. This type of customer service takes more time to process the payment then it would to provide the coffee or water for free. Getting e-tickets online was nil.

I paid the extra cost to select seats in the Emergency Exit row to have the extra legroom. Air Baltic changed the aircraft to one with a different Emergency Exit row and did not change my seat reservations. Other passengers then secured the Emergency Exit rows seats meaning I paid the extra cost for nothing and had to have standard seats. Very poor service by Air Baltic to take your money and fail to provide what you paid for.

LGW-RIX-LGW. Outbound leg was 2 hrs delayed the reason was not explained. Cabin attendants were obviously tired and unfriendly they ignored me when I wanted to buy a snack!

RIX-GYD. Flight delayed 5 hours. Passengers were held in the gates D area with no information for more than 1 hour after flight's departure time. Area of the gates D has neither cafe/restaurants nor smoking area - just toilets. EU citizens were allowed to cross the border and go back to the terminal while others were required to remain in the same area with no info. After 20-30 minutes passengers had to push passport control officers in order to call for airline representative. Only after that non-EU citizens were transferred to another terminal where cold food was available. However they provided meal coupons for only 1.50 LVL = 2.10 EUR. This amount was enough only for small pack of chips - even not for water! They did not care even about children flying as transit passengers and waiting for more than 10 hours in total. Also no excuses for delay from crew onboard.

WAW-RIX-TBS flights from Warsaw to Riga - very old small Fokkers. Riga to Tbilisi quite nice Boeing with comfortable seats. Only food available onboard is to purchase and luggage has to be paid for. The worst thing was the cancellation of two of my flights. Unkind cabin crew and unpleasant staff at the airport in Riga.

Flight Vienna - Riga - Vilnius and Riga - Vienna. Punctual departures friendly staff both types of aircraft's (Boeing 737-500 and Fokker 50) very satisfactory no complaints at all.

Aircraft was clean and inflight team efficient and friendly. I recognise this airline offers stripped down fares and charges for luggage and seats etc normally provided free by other carriers. In view of this it is essential to get the management of providing these extras under control and that is not what I found. Having reserved a seat online and booking priority check-in at the airport my booking was not on the system and the seat not available. On the return no priority check-in available so I queued. The worst thing was that my complaint was badly handled and I was pointed to the small print in the Conditions of Carriage saying seat reservations don't definitely reserve you a seat and Priority Check-in is not refundable. Travelling is difficult enough without this type of response from carriers. Such a pity.