airBaltic

Arrives late from estimated time extra payment for luggage check in. Never have I paid for coffee or water on flight when flying other companies. Would not recommend Air Baltic to anyone.

Expensive ticket Hamburg to Riga so I did not expect a low-budget-flight. Had to pay to check 1 piece of luggage (for each leg). Food in the cabin had to be paid for too! Never again.

Flying from Vienna to Riga. Flight was 2 hrs long. The only inflight entertainment was a magazine the seat pitch and width was small. The flight attendants were bad the food and baggage was expensive as well.

A good airline with good value for money. On the downside is their baggage rules 1 bag on a round trip costs approx €60 - same as the airfare. Although they cooperate with SAS and recognises Eurobonus privileges this does not apply to baggage allowance. Ground staff and crew were fantastic.

Flight Riga-Amsterdam - delayed which meant I wouldn't meet my connection so I needed to change the ticket. Called AB customer helpline several times and asked airport staff to contact AB - no one form AirBaltic showed up or helped. As a result I was stranded in airport overnight - no vouchers no blankets no sign from AB. They simply ignore you. Never again.

Nov 23 TLL-RIX-DUS. Nov 26 MIL-RIX-STO. Convenient internet booking and check in clean and modern aircraft (Dash/737) friendly and attentive staff excellent in-flight magazine reasonable food to buy in Economy class. Departure from Milan to Riga 45 minutes late thanks to small size of CRiga airport and information from flight attendants no problems with very short transfer time to board RIX-STO plane.

Round trip Tel Aviv to Riga. B737 both ways both flights red eyes which is great for connections in Riga but terrible for the body. All leather seats leg room tight. Crew very polite. All the rest is "buy onboard". Not even water. I paid 500 euro for this flight so by no mean a low cost ticket and not being served a thing onboard felt like LCC taken to extreme. Ground staff in Riga polite and helpful. Will fly again as they are the only ones going non-stop to Riga but not looking forward for the experience.

Had to pay for luggage although was not informed by my agent about this extra cost (almost everyone in the check in queue had a similar unpleasant surprise feeling). Seats were old with a large pitch. Charging people for drinks on-board made the service slow and annoying. Tickets were pricey. Will never fly with them again.

HEL-RIX. I wasn't expecting much but was pleasantly surprised. There are several optional extras to pay for including checked luggage advance seat reservation food etc. but the service was excellent. Check-in was simple with no wait at all boarding prompt and efficient and in-flight food service quick and efficient too. My seat had decent leg room. The cabin crew were warm and polite and disembarkation and luggage collection fast.

Normally I fly once a year to Vilnius to visit family and find Air Baltic a cheap and reliable option. However this year flew from Tblisi-RIX and RIX to Amsterdam. Flights left promptly clean aircraft the inflight food was good but on the other hand at the price paid it would be expected. Upon arrival due to an error in Tblisi I did not have the documents however Air Baltic staff kindly got the bus to wait while I printed thus removing the stress of having to wait another half hour. Riga-Amsterdam flight also good and in fact landed early. Staff were polite and helpful throughout and were quick to sort the connections out from Riga.