airBaltic

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 230 reviews
4/10
3 star Skytrax Rating
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1/10

airBaltic customer review

(France)

Very unfriendly ground staff at Vilnius airport. I booked my ticket and paid at Tallinn office no mention of hand baggage rules either from the employee or printed on my ticket. I checked in and was told me I could take my hand baggage as carry on. No problem at the gate no problem at transfer gate in Riga to Vilnius. But at Vilnius airport with same hand baggage on my way back to Helsinki via Riga I was harassed by a young lady until I paid 60 Euros to check in my hand baggage because it was 12 kg instead of 8.9 kg. For a 276 Euros ticket Tallinn- Vilnius-Helsinki it's really unpleasant the flight was not full the overhead lockers were empty above my seat. As I did not speak Lithuanian I had less chance than other passengers that were allowed to bring their 13 kg baggage as carry on.
Seat TypeEconomy Class
Value For Money 12345
no
na

airBaltic customer review

(United States)

They delayed our flight a couple of hours then re routed our direct Frankfurt-Moscow flight to Kiev without any warning! Made us stay on the plane in Kiev for about 3 hours while they were putting unknown cargo on the plane - it's incomprehensible how they get away with it. Our flight finally arrived to Moscow about 8 hours late. I will never fly this airline!
Seat TypeEconomy Class
Value For Money 12345
no
9/10

airBaltic customer review

(Latvia)

RIX-ATH-RIX. Both flights on time good service and responsive cabin crew. Fast check-in in RIX check-in in ATH could be more faster. Good value for money if booked in advance.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

airBaltic customer review

(Finland)

HEL-RIX-ATH on B737-300. Both flights packed but on time and service was good by young & motivated crew. The pre-booked chicken meal was good. Not much legroom but expected. The return flight cancelled due to technical fault but their agent arranged hotels and meals quickly. We managed to avoid this and got return flights with another carrier the same night.
Seat TypeEconomy Class
Value For Money 12345
yes
na

airBaltic customer review

(Finland)

Second time this happened to me. When booking flight in Air Baltic page entering to payment page site threw me out unexpectedly with error message. Starting over again the price increased by 10%! After earlier incident I called them and there was a non-hesitant answer that prices are updated continuously. This makes me to believe that once I have decided to make purchase from them I will not turn away because of small increase. Neat way to increase clean profit.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

airBaltic customer review

(Estonia)

Very unfriendly ground staff in Vilnius airport. Hand baggage rules are followed up to harassment. Constant delays and not very cheap if not booked early.
Seat TypeEconomy Class
Value For Money 12345
no
na

airBaltic customer review

(United States)

The only airline I've flown where the cost for my luggage (30 Euros per Kg of weight over the first 20 kg for each leg of my flight) cost more than my ticket. I paid over $700 of luggage cost from Vilnius to Paris. This is exorbitant. I will never fly this airline again. If they had just suggested I pay more to upgrade to business class which has a bigger baggage allowance I could have overall paid far less and travelled more comfortably.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

airBaltic customer review

(Estonia)

I have flown with them several times. Far the biggest problem is changing schedule they have the right to cancel your flight up to 2 months before flight after that they have to find a replacement flight. Well 2 months ahead you don't really find any flights which are less than 2 times expensive than the original booking. Beware of baggage restrictions they check this without any tolerance. Food onboard is below every expectations and should be avoided. The plus part is well maintained and clean planes fast connection good space on Q400 and 757 the rest are ok. Forget about changing any tickets additional services and insurance the cheapest way always with them is cancellation. If you plan your trip well ahead it's worth it. If you go for comfort and stability its not your choice.
Seat TypeEconomy Class
Value For Money 12345
yes
na

airBaltic customer review

(Brazil)

Horrible horrible service. They don't care at all for their customers. My flight from Stockholm to Riga was delayed and a subsequent connection to Hamburg was not possible so they got me a place to stay (as expected). Then I changed my next flight to Düsseldorf (because all flights to Hamburg were being cancelled due to volcanic ash) and then my luggage did not arrive. I found out where it was (still in Riga) by contacting their third-party luggage operator before they did it themselves. Stay away from these low prices they are trouble.
Seat TypeEconomy Class
Value For Money 12345
no
na

airBaltic customer review

(Netherlands)

Very poor value for money. Me and my wife took a flight from Amsterdam to Tel Aviv with a stop at Riga. Air Baltic charged us EUR 30 per piece of baggage for Amsterdam-Riga and EUR 30 per piece of baggage from Riga to Tel Aviv. In total it added another EUR 120 to our costs for our flight to Tel Aviv. Another EUR 120 was charged when we got back the same way. I would stay clear from Air Baltic.
Seat TypeEconomy Class
Value For Money 12345
no