airBaltic

I chose this company as it had good fares for our trip however by the end of the trip if I sum up all the expenses it required along the way I could have bought tickets for a better airline that provides all the needed services. We had to pay 10 eur per person to do check-in at the counter. Who has heard of that? We received an email a few days before with the online check-in and it didn't state anywhere that if we don't do it online we would have to pay at the airport. Not surprisingly at the airport everyone who was on the same flight with us had the very same problem. The company is not transparent with its customers and it uses these hidden fees so they can cover up their margins. We had to pay extra for every 20 kg piece of luggage seats transaction fees and there were no meals during the flights. So adding up all these costs to the initial price of the ticket I could have easily flown with an all inclusive airline. Coming to customer service it seems that Air Baltic has no idea what that means. One crew member was extremely rude during the boarding process. She replied to my questions in a very rude way. It is sad to see that for some companies the idea of customer service is still a new concept.

We were travelling to Riga from LGW. Firstly Air Baltic moved the flight time from mid morning to late afternoon. Then as we reached the runway the pilot announced we did not have permission to take off as we were "too heavy". This entailed a return to the gate. Mail and other cargo was removed as clearly this was a major very serious error on the part of Air Baltic. We were not allowed to leave the plane and in the overall three hours before finally taking off all we were given was 3 ounces of water. Landing was not until five hours had elapsed in the plane and by then there was some distr0ess with children and some pregnant ladies as there is only one toilet between 140 economy passengers. Cabin crew spent their time standing in front of the Business class toilet preventing any Economy passenger from using it. With no complementary drinks or vouchers and final landing well past midnight the customer care of this airline is nil and should be avoided if possible.

BT642 on June 20th. BT641 on June 28th. ZRH-RIX-ZRH. Although AirBaltic has a nice homepage its complicated to operate and "forgets" settings that you have made (e.g. I selected check-in bags for both the outbound and inbound flights I had to enter this several times and in the end this was only picked up for the outbound flight so I had to pay extra for the inbound flight at the airport). Check-in at the airport costs extra but online check-in and mobile boarding passes do work. No food & beverages not even water. The planes are really old.

RIX-BCN flight. Business is not business. Meal was inedible. The stewardesses are friendly the company is an expensive cheap service company. The offers lack integrity and the overall client attitude is negative.

We had a good flight from RIX to DUS. The online-check-in was fast and easy and the staff on board were very friendly. We ordered drinks in advance and got them at the very beginning of the service. The Dash 8 had modern interior and good comfort but no inflight entertainment (which is normal for that type of plane). I can only recommend this airline to anybody travelling to and through Riga.

DUS-RIX. Mobile Check-In was easy and fast no app needed. Plane was a Bombardier Dash 8 Q400. The plane was nice quite new a little noisy inside but the seat pitch was better than on most other airlines I have traveled with. We pre-ordered drinks online which we received very fast and had a cheese plate with olives which was tasty too but food and drinks are costly. Staff on board were really friendly and spoke good English. Flight was on time. But: no inflight entertainment but no magazines or newspapers offered only the airlines onboard magazine. All in all I can recommend this airlines.

Prague - Riga - Moscow. Flight Prague-Riga: The personnel in Prague were very nice. The crew members - not even a smile or 'Hello'. Seats - very narrow and uncomfortable. No meal or drinks on board. Not even water. But you can buy it or order when purchasing your ticket. Riga airport. First international airport with no drinking water fountains! No announcements! No signs to find your terminal or even to understand where you are! Flight Riga- Moscow: Poor service I did not like the attitude. I do not recommend this airline.

I paid about 75 euros to check one 23kg bag. That is a lot of money for such a simple thing. Every other airline uses 23kg limits. Now I think I understand why they are so limited. Air Baltic's planes are so old and out of date. That plane was something I would have rode on 20 years ago.

FCO-RIX-FCO. My outbound flight was rescheduled 2 weeks prior the flight and I had only two options either to accept the change or cancel the whole trip. Overall expensive tickets old Boeing planes hidden charges and poor customer service and support. I would not recommend this airline.

I had a terrible flight with Air Baltic especially because of the behaviour of their staff. In PLQ they like to shout at passengers "You have to pay" the only thing which produces a smile with their staff. 5 Minutes later it was checked that I did not have to pay. In RIX no boarding announcement at all boarding started too early which made passengers wait on an unheated plane for more than half an hour until the last passengers arrived. Outside temp: 4 degrees. Onboard staff were not taking care of passengers in any way they don't have blankets but were happy to sell their tea for incredibly high price.