airBaltic

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 264 reviews
4/10
3 star Skytrax Rating
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8/10

"cabin service was very good"

(United Kingdom)

Having had a bad airBaltic flight from Gatwick to Riga earlier this year, I did have some doubts over the quality of service, however I could not have wished for a better set of crew. We left Berlin Tegel on time and arrived into Riga approx. 15 minutes early. The cabin service was very good and slick, bordering on excellent. We were kept informed from the cockpit of the flights progress. On arrival at Riga we parked on a stand away from the terminal and the buses to take to the terminal were at the bottom of the steps as the doors opened - unlike Luton were you have to wait up to 30 minutes. The pre ordered meal was tasty and edible which was a change form my last flight. The aircraft was clean and tidy, with no rubbish to be seen
AircraftBoeing 737-500
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTXL to RIX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the dullest livery going"

(Latvia)

Plane left a touch late due to airBaltic's odd timetable, which features 5 of its planes all leaving at 11.15 pm. We were told to refer to our safety cards in the seat pocket though there were none in the two seats in front of me. I find the whole approach to the safety demonstration on airlines archaic and unrealistic. Inflatable safety vests? They could be more of a hazard and hindrance in an emergency than a help. We should get real about this. Flight fine, though airBaltic could offer tea or coffee, and prices are not budget ones. airBaltic has the dullest livery going.
AircraftDash 8 Q400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLatvia to Turku
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"kept us informed throughout"

(Sweden)

Very well mannered, friendly crew. Well informed throughout, providing us transfer information regularly as we were running 10 mins late. The captain was excellent, didn't catch his name (sounded Scottish). He kept us informed throughout, told us to look our for some views coming in and generally felt is safe hands.
AircraftDash 8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Riga
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"served by friendly cabin crew"

(Latvia)

airBaltic from Riga to Vienna with a fairly early departure from Riga at 7:20. Boarding was done via bus, fairly quick. Only 5 passengers in business served by friendly cabin crew. There was cold starter, warm omelet, yogurt and coffee during the 2hr flight. Both flight and cabin announcements were clear.
AircraftQ400
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteRiga to Vienna
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"there was no meal available for me"

(Belgium)

Flew Air Baltic from Brussels to Riga. There was a problem with the Business Class meals, so there was no meal available for me. I had to choose a snack out of the economy onboard menu. Rather disappointing because for other business class passengers there were meals, so I had to look at their meals and eat my awful lasagne. An airline should know how many business class passengers are travelling and provide the correct number of meals. The crew were nice and attentive, the aircraft was clean.
AircraftBombardier Dash 8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBrussels to Riga
Date FlownNovember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I was not disappointed with airBaltic"

(United Kingdom)

airBaltic is a budget airline and I was not disappointed. The return fare, including all taxes etc was GBP80. As I was only visiting RIX for a few days, I travelled 'light' with only cabin baggage (amazing how much you can get in the bag and still be under the 8kg). Booked online via the website and all restrictions etc were clearly stated, including the free online check-in. Ground staff and flight attendants courteous and helpful. One suggestion for airBaltic - perhaps the online check-in could be more than the 72 hours before flight departs to enable check-in for the return flight. Although nothing to do with airBaltic, my return gave me my strangest-yet 'experience' of airport security. I was found to have 'contraband' by security. My offence was that I had a small disposable cigarette lighter (never had this problem before). It was duly deposited in the 'contraband' container. Walked about 20 paces from security and purchased another lighter from an 'airside' news stand!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to RIX
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

airBaltic customer review

(United Kingdom)

I flew a return leg of my journey from Riga back to London on 14th August on airBaltic with my two children (aged 2 and 7). I was informed that because my child is over 2 years old I would need to pay to carry the buggy on board. This was not the case on the London-Riga flight : I was not informed of this condition, nor was I asked to pay any money. The assistant at the check in desk in Riga was rude and unhelpful and stated that this was an error made by the London crew and was accused of being "lucky" in London, but insisted that I would still need to pay 40Euro this time if I wanted to take the buggy for my child. I felt I was being held to ransom - this was an airBaltic error and any other company worth their weight would waive the charge with a smile in view of the fact that their original mistake allowed me to travel with a buggy and this was a return flight home. I insisted to speak to the customer service officer at the airBaltic office in Riga International Airport, who were just as unsympathetic, continued to blame London crew and insisted I paid. I was however given a feedback leaflet and told that I could fill that in if I wanted to voice my concerns over the handling of this situation - not helpful. When I requested to speak to a senior line manager, I was informed that no such person is available, despite me pointing out that this was a Friday - a working day and during office hours. To add insult to injury, the flight crew member actually flicked a "talk to the hand" gesture in my face when I asked her for assistance as myself and the two young children were attempting to settle into our seats! I have been a loyal customer (with PINS) to this company over a decade, electing to fly with this more expensive airline despite many cheaper alternatives available for the same route, but this is the most appalling customer service I have experienced from any company. This unacceptable treatment was most upsetting to me as a parent flying alone with two children. I expect airBaltic to take much better care of its loyal customers, parents with children and on a humane level - any person in their care. Following this incident I shall not be recommending airBaltic.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRiga to London
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

airBaltic customer review

(South Korea)

I was about to fly to Munchen from Tallin via Riga and my baggage allowance was 20kg. First time, When I weigh my baggage it was 22 kg. So they said I need to pay 50 euro more, I repacked again and it was 21 kg - kept saying I needed to pay 50 euro more, I did it again, and it was 20.kg. kept saying, Need to pay 50 euro more. Finally I made it 20.00 kg again and got on the board. I had repacked three times to make it exactly. What a stupid system - they have no flexibility.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTallin to Munchen via Riga
Date FlownNovember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

airBaltic customer review

(United Kingdom)

The outbound flight was one of the worst flights I have ever experienced, in over 40 years of flying both as crew and a fare paying passenger. The handling agents (aviator) at LGW tried to charge for a hold bag which had already been paid for. Then the agent concerned to add insult to injury upgraded her friends who were on the flight in front of me at the boarding gate. The cabin crew were rude, surly, and never smiled once during the flight. On the flight the on-board service was rubbish, just fell short of them throwing the food at you. The pre purchased hot meal was over cooked which meant most of the meal was wasted. The cabin crew were a total let down to the airline. However the return flight was different and I cannot praise the cabin crew highly enough, they were friendly, and could not do enough for you. The pre ordered food was excellent and the cabin service was slick and efficient. On the return there were regular updates from the cockpit - outbound there were none only the internal messages to the crew. My advice is be careful when booking as the flight arrival times in Riga can make the outward travel in Latvia expensive or may mean an overnight stop in Riga. Also the airlines fleet of Boeing 737 is fairly old with an average airfame age of 11 years. My rating for the out bound flight LGW-RIX is 0 and for the return flight is 9, so I have given the airline an overall rating of 5/10.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Riga
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

airBaltic customer review

(United Kingdom)

Flew LGW to RIX return. Excellent service. Didn't have to put anything in the hold but I have before and I have used their online service to pay for it. This time was a backpack booked myself in online printed my ticket and went straight to security. Flights were all on time and if you want to buy food or drink on board that is available as well. Crew were very friendly. I would indeed fly them again and again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes