AirAsia

Flew from SYD-KUL return. Was quite happy with them on the first leg apart from the poor airport at LCCT on the return leg they changed the rules for cabin baggage denying both of us a second carrier bag allowed onboard. Very disappointing and rude ground staff. Very poor organisation. On the same flight staff failed to secure toilet doors before takeoff so they swung open abruptly. I'd avoid flying them again.

Flew from Sydney to Penang via KL then Penang to KL KL to Miri Miri to Kuching Kuching to KL and then on to Singapore. Both ground and air crews were excellent extremely helpful and kind with our elderly parents with mobility issues. Check in at all airports was quick and efficient. Arrival at KL LCCT was a shock did not expect to have to walk the long distance from the tarmac to the terminal building in the hot blazing sun. Most airports would have a bus to transport the passengers to the terminal building. Not a good first impression of KL. Will certainly fly AirAsia again.

Bangkok to Singapore on 30/1/13. Easy check in at Don Muang airport and was given an aisle seat as requested. Friendly airline staff and a good selection of food on sale. A little different to the grumpy lot on my next flight on Qantas from Singapore to Sydney.

Recently flew return from Bangkok Don Muang to Chiang Mai. Check-in was very good at both airports both flights were on time nice clean aircraft and first rate cabin crew.

DMK-DMK and DMK-KBV return on A320. Check in was quick. Flights on time. Seats comfortable and decent legspace. Crew attentive and polite. Food was decent. Luggage arrived promptly. Did miss that you could not buy a beer.

When 4 of us were flying from BKK-KUL on 15 Dec there was a 2 hrs delay and we missed our connecting flight to Kuching. All flights to East Malaysia were fully booked to an extend where no standby passengers were allowed. We tried to check with all other airlines none were available. When I presented my case to AirAsia counter at LCCT somehow the counter staff was able to fly us home. We appreciated their effort to make our travel comfortable even in a 'hopeless' situation. Most recently when AirAsia halted their KL/CMB/KL flights 14 of us were affected from 27 Feb to 5 Mar. Refund was fast even our connecting flights were refunded. Value for money. In terms of comfort services and planes are good. LCCT is sometimes below par especially the female washrooms - wet and smelly! Hopefully the new KLIA 2 will be a better terminal.

The last time I flew Air Asia was when I returned back from Medan to Surabaya. It was a very long flight for an Indonesian domestic flight. More than 3 hours. It supposed to be a good flight but due to a delay my flight departed in the evening and I was devoid of scenery as it was dark. Seat pitch was not great for a flight longer than one hour. I had a mixed feeling over the food. The fried rice was terrible but the satay was great.

I am unhappy that Air Asia's transfer to Don Muang airport has not improved any of their problems they had when they used to fly from Bangkok's main airport at Suvanabumhi. The delays are the same - from the check in counters to the flight departures. Last week I waited 1 hour in the check in line - unacceptable when they are only 1 of 3 small airlines using this airport. Then you have to take a bus from the check in gate to where the plane is located almost a kilometre away on the tarmac. Changing from Bangkok's main airport was supposed to improve all these things. Also transferring from Don Muang to Survanabumhi (where all the other airlines leave from) takes a long taxi ride of around 600 baht (incl. 3 tolls). It is just not worth using Air Asia in Thailand at all! Their website often goes down during your flight booking and there is never any response when you make a customer complaint. This airline makes changes to suit itself and save money but never makes changes for its customers.

Numerous flights REP-KUL KUL-HKT HKT-KUL KUL-SGN. Experiences differ at each airport but check-in and boarding was smooth. Nice leather seats and although not a lot not bare minimum legroom. Good selection of food and drink (which was very cheap). The satay chicken was quite oily however the tandoori chicken wraps were nice. Every flight was on-time if not early. The Kuala Lumpur LCCT is a bit old and grubby but then again you do have to expect that when travelling low-cost.

Gold Coast to Colombo Sri-Lanka Via Kuala Lumpur. Flight was good and food tasted alright. We had no problems with baggage and staff were not all that bad. I didn't like the fact that you had to pay extra for in- flight entertainment and had no screen on the back of the seat in front of you but that is common with most budget airlines. I would certainly recommend Air Asia just remember you get what you pay for.