AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 952 reviews
5/10
3 star Skytrax Rating
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2/10

AirAsia customer review

(Singapore)

Unpleasant Experience - flying with toddler with Air Asia. I flew with my wife and 4-year-old son from Jakarta to Singapore on 12 Sep 2014. Surprisingly three of us were assigned to three different seats in three different rows. I asked the check-in counter officer to change the seats. However he said that the flight was full and suggested I purchase seats in advance on my next flights. Some thoughts on this incident: 1) Is this Air Asia business model? Separating a toddler from his/her parents could PUSH the parents to purchase seats on the next flight. This is shown as an ads on AirAsia magazine. 2) Is safety Air Asia's concern? Separating a toddler from his/her parents raises a safety risk. Suppose an emergency event occurs. Who will help the toddler? Do you think a stranger sitting next to him/her would help him/her? Finally I exchanged seats with other passengers. This definitely causes unpleasant for them. After this incident I do not recommend a family with young children to fly with Air Asia unless they want to purchase seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

AirAsia customer review

(Australia)

Having returned from a 3 week trip around SE Asia flying 6 legs with Air Asia I have to recommend their service aircraft ground staff cabin crew and pricing. We had the pleasure of flying Air Asia out of KL and Thai Air Asia out of Bangkok HCMC and Phisanulok. On all occasions check in was quick and efficient with clear direction given boarding spoken in English seat allocation and comfort fine with ample space for the short haul flights FA's were well presented with good command of English flights all left on time food and beverage acceptable with good pricing compared to other budget airlines no IFE but most people talked to their partner the old fashion way of communication which made the flight seem short. Overall my wife and myself were very pleased we chose Air Asia to travel around SE Asia and would have no hesitation in booking to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

AirAsia customer review

(Czech Republic)

Praya/Lombok to Kuala Lumpur (KLIA2) as a HiFlyer. I booked the Premium Flex fare to enjoy the extras such as 20kg checked baggage and priority seating. Online booking is straightforward if a bit annoying due to the many forced opt-out options one has to explicitly decline. Web check-in however started to be positively jarring: mobile boarding pass didn't work with a European cell number the airport kiosk can't reprint an already issued boarding pass and the whole experience gets very frustrating very soon. Ground staff were helpful but this is too little to overcome the system's shortcomings. Priority boarding is a myth at LOP as there is only a single security line at the gate which opened extremely late. That way everyone finds themselves standing in a long line with no seating while hundreds of empty seats wait inside the gate area. I ended up boarding among the last just to fight for some overhead bin space and reclaim my assigned seat. FAs didn't really seem very engaged and it took some doing to get their attention just to purchase a drink onboard. The flight was okay but the general feel is of a barebone service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

AirAsia customer review

(Singapore)

AK759 Penang to Singapore 3 Sep. Check-in for this flight was very good barely queued for 3 or so minutes before the airline's agents checked us in. Boarding for this flight was not as organised as I would have preferred. Firstly the airport mixed up the gates so there were a lot of confused passengers rushing to the correct gate. Secondly the gate agents did not issue PA announcements so many passengers quickly rushed to the front of the gate counter in the hope that they'll get to board first which shouldn't be the case for an airline that charges for priority boarding. Boarding was slightly delayed due to preparation of aircraft but the airline made up for the delay by boarding passengers through the front and rear exits. The flight departed Penang just a few minutes late once airborne the crew came around quickly to distribute immigration cards and take orders for drinks/deliver pre-booked meals. Aircraft was a bit worn and tired - my seat pocket was ripped on the left side and passenger in front of me seemed to have trouble reclining. Nevertheless seat was quite comfortable. Arrival in Singapore 10 minutes ahead of schedule and disembarked within 10 minutes of landing. AirAsia is ok for the price will consider using them again for flights to and from Malaysia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

AirAsia customer review

(Switzerland)

Boarding was delayed 2 hours because of the incoming flight. This was ok we received vouchers. We boarded the airplane and just after the safety instructions we where informed that there was a problem with an engine. So we waited a further hour when we were informed that we had to disembark. So about 300 passengers left the airport received a coupon and started to queue at the 1 shop to get some food. After an hour of queuing the shop stopped serving claiming that they had run out of food and that we had to go to the other side of security zone to get some food. So we where directed to another queue which turned out to lead to a security check which took away all the fluids that we had bought and returned us exactly where we had started. We queued again to the shop. After an hour the police came and said we had to vacate the area. In both cases an Air Asia representative should have taken the trouble to inform us of what was going on. So then we had a further 3 queues each taking more than an our to pass passport control get hotel vouchers and board busses. Air Asia obviously does not care about our holiday time because if they had they would have canceled the flight earlier so that at least the passengers could spend an afternoon outside of the airport. Air Asia is fine when everything goes well. But when there is a problem they will rip the passengers off.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

AirAsia customer review

(Switzerland)

I flew from Kuala Lumpur to Sydney. The flight was cancelled after we had boarded. We had to queue for hours for various things. Air Asia did the bare minimum to help.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(Australia)

Flew Sydney-Kuala Lumpur-Bangkok on July 28 2014. The flight was on a budget fare but was on-time at all stops. Food on board had to purchased but quite reasonable. Customs clearance at Bangkok Don Mueang was also efficient. On the return journey in August my wallet was stolen at Don Mueang and Airasia held the plane for 20 minutes while their staff assisted with a search. As my wallet was not located I was without cash when I arrived at Kuala Lumpur. I was very impressed when one of their staff gave me 20 ringgits so I could purchase a meal. Most impressive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

AirAsia customer review

(Luxembourg)

Flew from MNL-Cebu. One hour flight without problems in a new plane and plenty of legroom.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

AirAsia customer review

(India)

Flew Air Asia India from Bangalore to Chennai. Check-in smooth and efficient. Boarding completed before time and pushback 10 minutes ahead of schedule. New and clean aircraft manned by an efficient cockpit and cabin crew. Landed in Chennai 30 minutes ahead of schedule. Looking forward to them expanding to more destinations within India.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

AirAsia customer review

(Australia)

Premium/Business class in the month of August KL - Seoul Busan - KL. Melb - KL Sydney - KL. Recently Air Asia tried to rename the premium class to business class. I found the word business class really misleading because it is not a business class yet premium seat is more like it. Well whatever name you call it you cannot only book the "new business class" to and from Kuala Lumpur. If you are flying out to and from any Malaysia small city you are blocked from booking the business class. The implication is that the passenger need to purchase multiple itineraries and no luggage check through to the final destination. Why is Air Asia doing this? It is very inconvenient for business man like us when we need to rush from one gate to another and what more to say rushing to collect luggage and check in again. Imagine with the new KLIA2. One has to be really fit to do the long walk and keep the figure cross that he/she can locate the other gate safely. I travel a lot in the "old premium class" sometimes it is value for money when it is on offer. There is not much service and no entertainment but it comes with free meals and luggage. It is not that exclusive anyway economy class passenger can just walk pass you anytime anyhow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no