AirAsia

Comfortable business class "flatbeds" on longer legs of trip - service good - usually depart and arrive on time. Staff usually very friendly and accommodating but this last trip (Sydney/KUL/CNX) staff were a bit on the reserved side. This is unusual even with the short flights I have taken with Air Asia as well as some other business class flights. My rating for inflight entertainment was 3 out of 5 because one needs to purchase the entertainment separately and I did not use it as I was travelling overnight. Generally and for the most part I would recommend flying Air Asia.

My wife and I flew from Sydney to Kuala Lumpar and then on to Phuket with Air Asia in business class albeit the KL to Phuket sector did not have any business class - which we had been warned about prior to the trip so this was no surprise. We were very pleasantly surprised at the amount of space and the ability to turn the seat into an almost flat bed albeit the incline was just enough to make sliding down the seat a bit of a problem. The service was excellent and whilst the food was quite basic and they had not got our pre ordered meals correct the food was adequate. The inflight entertainment was also quite basic but as we had been warned of this we had our own tablets etc so we certainly did not suffer. As far as value for money goes I could not have wished for a better experience. We will certainly use this airline again where possible.

Over the past month I have flown Domestically several times in Thailand and last week flew Business Class to Australia. I will return to Thailand the same way. I am an Australian but have lived in Asia for the past 22 years. Air Asia has grown and improved remarkably over the past few month. The crew service food cleanliness of the planes are all now far superior than in the past. It is a low cost carrier but now it doesn't feel so much that way.

20th Apr 2014 Perth-Kuala Lumpur flight D7233. 18th Oct 2014 Kuala Lumpur-Perth flight D232 in Business Class. Cabin consists of 12 seats only so is nice and quiet. Seats are cocoon style. backs do not recline but the seat does all the work thus you never have anyone in front reclining their seat in your face. Nice big pillows and doonas complete the feeling of luxury. Meals are not a highlight however. We find comfort far more important than meals. One good thing about the meal service however is you can tell the cabin crew when you would like to eat. If you want a comfortable few hours sleep where you can stretch full length and cuddle up in a doona can thoroughly recommend Air Asia Business Class. Aircraft clean and crew very helpful.

D7206 24 October 2014. This was our first Business Class flight experience with Air Asia and it exceeded all our expectations. Because it is a No Frills Airline we were not expecting a full service. We made our meal selection at the time of booking. We were given a glass of orange juice on arrival and the meals we had selected were delivered soon after take-off. These are normal economy fare but at the fare we paid we did not expect any different. Alcohol was available for payment. The seats however are as good as you would hope to find in any full service business class. Fully lie flat and with the full size pillow and duvet supplied we enjoyed a good sleep for almost the entire flight. Would I chose this again? Absolutely!

AK827 on 23/9 from Phuket to KL then KL to Sydney on 23/9 Flight D722. Return was on D223 Sydney to KL on 7/10 then same date KL to Phuket on AK222. I booked well in advance for a trip to Sydney via Kuala Lumpur and am a frequent flyer with Aisr Asia so am aware of the restrictions for the excellent price and service which is provided. I would have liked to have been informed that there was no Business Class Lounge at Kuala Lumpur airport and also it would have helped if they had given us some idea of the great distance between Gates. I cannot fault their service at the desks through the Gates and on the aircraft. Business Class is extremely comfortable and with the exception of the food and beverage arrangement which I was aware of very good.

5 October 2014 FD315 and D7 222. I had already booked a flight from BKK to SYD on another airline but had to cancel and find another flight closer to my departure date. AirAsia had a business class ticket available departing from Don Mueang at an excellent price so I bought it. The first flight from DMK to KUL didn't have a designated business class seating section but my seat was in the 3rd row so that was convenient. The flight from KUL to SYD did have a separate business class seating area with chairs that reclined almost flat for sleeping. The chair width was ample. Although a 180 degree flatbed would have been better AirAsia's was decent and I was able to sleep fairly well. The service was excellent and we were given extra snack treats. I will definitely fly AirAsia business class for an overnight flight again as long as it is affordable for me.

We flew PEN-DMK by FD402. The flight departed and arrived on time. Boarding in Penang smooth and efficient as was the arrival in Bangkok. The cabins are fresh and clean. Crew is efficient and accommodating. So when the fares are reasonable I see no reason not to give AirAsia top marks. It helps that DMK although it looks a bit outdated is more efficient than BKK by far. On a sidenote the question on inflight entertainment is not relevant on a 2 hours flight but the inflight magazine is good so high score here.

AirAsia Philippines is the worst airline I have ever flown with we were flying from Cebu to Manila and back. The boarding process was a disaster with everybody wanting to go in at the same time and nobody tried to even control the flow of passengers. At check in they managed to put our daughter 8 years old in a different row than the parents. On the way back they managed to put our 2 children (5 and 8 years old) in row 6 and the parents in row 26. For a fee they could change seats - this is not normal in my eyes and it would have been normal to put us all in one row. The person who checked us in acted as if he was tired and doing all he could.

Travelled KCH-KUL with AirAsia and KUL-ICN with AirAsiaX (Fly-thru). Happy with their efficient and no-nonsense service. Baggage went all the way from KCH to ICN. Flight departed on time (as with most other flights I have taken with AirAsia). In-flight magazine was quite an interesting and informative read. Pleased with the courtesy of the crew. Also the Captain greeted disembarking passengers which is excellent.