AirAsia

Our flight was cancelled on the morning of the flight. AirAsia failed to let us know despite having our contact details. We had to contact them on an international number at great cost. When we did find out they informed us the next flight we could take was in a weeks time but they couldn't help us with accommodation. They offered us a voucher to be used within 3 months. We live in the UK and have 1 holiday a year so this was of no use. We asked them for a refund but they refused despite the fact they could not transport us in a reasonable time. We had to fly a different airline at extra cost. Staff unhelpful and couldn't care less we were stranded. I'd never use AirAsia again.

Kuala Lumpur to Jakarta. AirAsia, considering it is a budget airline, were perfectly good. You know what you're getting and pretty much all the time thats what you receive. KLIA Terminal 2 (LCC) is a bit of a let down, it's already showing 'cracks' and it's still very new. Processing through the airport is normally fast and efficient, the shops and restaurants are excellent but once airside the skyways, travelators etc. are poor, depending on which gate you're at the walk can be ridiculously long! Food on board if great value, and if you prebook choice is also excellent, better than some main stream national carriers I've used!

My wife and I had to fly them 3 times on a recent trip to Indonesia and wouldn't go near them again. On the first flight even though we booked together and checked in together we found we were sitting in opposite ends of the plane. On the next flight we paid more online so we could sit next to each other only to be told after waiting an hour and a half to check in that we weren't sitting next to each other and to pay another $50. I explained we had already paid for this and showed proof it fell on deaf ears and we still had to pay the extra fee. Our bag was 1.5 kg over weight so they stung us for that. On all 3 flights we could not hear a word they said over the intercom onboard the flights.

I traveled from Bangalore to Melbourne via Kuala Lumpur in October this year by AirAsia and AirAsia X. The booking experience was fine. Had already registered on their website for a domestic flight earlier. While planning my trip researched on Internet and found out they had this sale where Tickets were priced less than half of Others. Without a second thought booked two for me and my wife. While booking came to know that Checked in baggage and meals need a Surcharge. But even then two tickets cost me Rs 70000 for return with 1 checked in baggage and 4 Meals which was Super Value. I had to pay for seat selection with my wife while web checkin or if I wanted extra leg space. The flights arrived and departed on schedule, flights were clean, Flight attendants were properly dressed and spoke English. Food served was average and I discovered I had to pay more in Indian rupees while pre-booking while it cost less in Malaysian currency inflight. Toilets were clean. AirAsia X flight from KUL to MEL was a widebody jet. There was no entertainment system. Seats were tight for me (6 feet) but my wife (5/6) was alright. Had 7 and 5 hours lay over at KLIA terminal 2 at Kuala Lumpur which is fine for Shopping and Eating and even has a low cost Samasama hotel where we rested for few hours. Overall I got what I paid for. I recommend planning and booking in advance to book in their frequent sales and making most of it.

I had to cancel my original AirAsia flight having just missed my connection through my own fault. The staff at check in did all they could to get me to the gate but I was way too late. The services counter staff were very helpful and I got a replacement ticket for the next day, it cost more of course but the staff were very friendly and offered a number of options, not just the next flight, they also offered advice on accommodation options to returning to Kuala Lumpur for the night which would have worked out cheaper for me had I taken them up on the offer. AirAsia offer a far superior service than some other low cost airlines such as Jetstar. (» World's Best Low-Cost Airline)

Check in at Surabaya Airport was good and smooth, boarding schedule time 11.55, actually we boarded at 13.00. Flight attendant was friendly, sales onboard was good. The food very good tasty, I ate Chicken Sauce Philippines Style and Chicken Hainan, but the hainan tasty was not good for me. Orange juice from Pulpy Orange (Coca Cola Product). Baggage Delivery needed long time.

Late both legs. About an hour outbound and almost 2 hours inbound. This happens every time I go with AirAsia. What annoyed me was we were told the flight was on-time but only at boarding time were we told the flight would be an hour late. However it seemed to be more like 2 hours. If you want to do certain routes like Surabaya to Kuala Lumpur there are no feasible alternatives to AirAsia.

KUL-SIN-KUL day return, 2nd time using Air Asia. I don't normally use Low cost airlines however for short trips I find them fine. Web check in for both flights quick and easy I had no baggage so straight through security and immigration. Boarding done by row and I had seat 1A, flight left on time and arrived spot on time. Flight time of 45 min, seat comfortable and was given a water by the young nice crew. Return once again checked in on the web so straight through the efficient Changi immigration and security to gate D37. Boarding fairly orderly although done by row number and again 1A. Flight departed on time but due to poor weather took a little longer, around 1hr 10min. The crew were unable to serve anything due to the turbulence but otherwise flight was fine. If using this airline, pay a little more for a hot seat, it's worth the few ££. This return trip cost me almost 100% less than the others on this route.

My first time on Air Asia, in terms of value for money you simply cannot better its price and often frequency. Nice clean aircraft, excellent crew, on time and comfortable seats. The pre ordered hot meals are not the best, and often not a lot of western choice, but its ok for a short trip. I honestly don't know how some of the airlines get any economy passengers if Air Asia is on the same route.

AirAsia flew me out of Kathmandu when my airline (China Southern Airlines) let me down. As simple as the booking is and you do get charged for everything etc. I cannot fault the 2 flights I took to KUL or MEL, the staff were friendly and efficient, seats were comfortable. Cheap and cheerful and remember your add ons when booking with AirAsia.