AirAsia

Flew AirAsia, AK715 back home after a day trip in KL. The check-in queues were unexpectedly long although at least the check-in process was fast and I got my boarding pass easily. The flight was on time, seat was comfortable and the cabin was clean. Varity of food and drinks were sold onboard the flight. Overall, I enjoyed this flight experience.

Terrible customer service. AirAsia cancelled my flight at 16 hours notice and offered a replacement on a different day. This obviously meant I had to rebook on a different airline at short notice to get a ticket on the correct day, which cost me a lot of money. Getting a refund is impossible because there is no one to speak to who will offer to help on this issue, even though it seems to be quite common. I keep getting told to send a Tweet or go to an online chat forum which simply never works.

I bought a premium flex ticket KUL-DPS-KUL, due to depart KUL at 1820. The afternoon I was leaving London to get to KUL I received a message advising the flight had been rescheduled to a 1405 departure time! (4hrs 15mins earlier). My flight from London was due to land at 1520 so there was no way I would make it. Because of the time change, I had to call AirAsia in Indonesia and explained the situation. There was a later flight (showing available online) departing at 2020 and asked to be moved on to that. Was put on hold for a long time to be advised they would have to charge me to do that and that I should try at KUL airport to change for free. Upon arrival in KL, the later flight was full and was advised I was rebooked at 1030 the next morning. Also flew DPS-KUL-LGK - had to wait 45 mins for bags to arrive in KL and check in again. Air Asia's online system wouldn't let me do KUL-DPS-KUL-LGK-KUL as 1 booking, so had to make separate bookings, and the handling agent in DPS couldn't thru check my luggage to LGK. DPS-KUL three passengers upgraded themselves to premium seats and the crew didn't move them back to their original seats. LGK-KUL crew didn't even leave the galley - no service at all - they blamed the turbulence, even when the Captain announced it was a smooth flight. Good value for money but awful customer service.

I booked Premium Flex with AirAsia from CGK to KUL which were the best seats available on this flight and considerably more than Economy. The price includes a meal which I did not particularly want neither did the two people travelling with me. However a meal came with the flight - I was not impressed with the plastic spoon and fork to eat it with or having to pay extra for a cup of tea. Premium Flex promises Priority Check in and Boarding, at Jakarta there was priority check in but not boarding and boarding was the usual mad rush. On return flight there was no priority Check in or priority boarding. As far as I am concerned I was mis-sold these tickets. I tried AirAsia just to see what they were like as I normally use other airlines and I fly very often many thousands of miles but will never use them again.

This is my second flight on AirAsia. Flight from Kuala Lumpur to Banda Aceh (AK423/15NOV) was about 75 minutes and was uneventful. We were 23 minutes late in departing but arrived 5 minutes ahead of schedule. I was seated in seat 22D and it was very tight. My next Air Asia flight, I will pay extra for the Emergency Exit seat for comfort.

Flew AirAsia from Kuala Lumpur to Bali return. Both flights with a 2 hour delay, on the second one I almost lost my long haul flight, even though I had allowed 4 hours between flights. Boarding was chaotic. My advice, dont fly with AirAsia if you have a connecting flight, or fly a day before.

Kuala Lumpur to Krabi and Return The flight was just 1.5 hours long and on time with decent legroom, though I did not book a hot seat, just a regular seat. Overall quite comfortable, clean aircraft and a good flight. The complaint if any is the fact that the lowest baggage allowance you can purchase is 20 kg, it would help if Air Asia gave a 10 kg or 15 kg option as well.

Hanoi to Kuala Lumpur, a lady from third party Hanoi ground staff was rude at check-in. The boarding was chaotic but quick and we departed early and arrived Kuala Lumpur 23mins early. The chief stewardess is good , but I found the other FA is impolite and just want to faster complete their duty only. The seat was cramped with limited leg space for seat 23F, and it was a full flight. With a great surprise flight was lead by a female co-pilot.

Kuala Lumpur to Phuket. I use Thai AirAsia frequently but not the Malaysia based AirAsia. Crews as always very smart and polite. Aircraft is always clean with great seat pitch. Food can be purchased onboard although for such a short sector I never bother. My only gripe on this flight was firstly the music which was played when we boarded the plane. I always like some background music when boarding as it is relaxing and also sets a pleasant and tranquil environment but this was pop music and very loud.

Check in agent was rude and onboard we found female FA also rude probably due to early morning flight. The Captain kept updating us the fight path announcement. The seat was cramped at seat 22F. The food is hot but portion was too small. They offer do wifi connection onboard this aircraft (chargeable). For the related experience we will not fly AK again.