AirAsia

We flew from Bangkok to Bali and back with AirAsia. The Bangkok segment was a disaster. I booked online and paid for reserved seats (both ways for 2 people) and meals. When we went to the airport the flight representative said that we had to pay for seats to sit together. I explained that I had already done that but she said that I was not in the system. So I had to pay for seats again (and then were still not together). The flight itself was equally poor. Absolutely no legroom and there was no audio or video program for the 4 hour flight. The meal was laughable, we could not work out what was in the bread. The Bali return was much better as the representative was attentive and helpful. He found that we did in fact pay for seats online and offered to put us in the exit row with extra legroom for a minimum cost which we gladly accepted. We were aware enough now to bring our own food, this time so to avoid being served what they call "food".

Flying with AirAsia for my first flight Kota Kinabalu to Kuching. The aircraft condition is good as well as comfortable seats. No IFE but it's okay for me seem it just take about an hour flight. The cabin crew are friendly, professional, helpful and provided an efficient services. Flight on time with no delayed. Onboard meals tasted delicious. Ground staff was good just a little bit slow but friendly. Would fly with this company again for future. Great company with great service on board. Well Done.

I've flown Air Asia a lot, so I think it's time I finally gave them a review. I've taken many of the budget airlines in Southeast Asia, but Air Asia remains my favorite. In fact, I think Air Asia may even be better than some of the full carriers in the area. I've flown Siem Reap to Kuala Lumpur, Kuala Lumpur to Singapore, Singapore to Bangkok, Bangkok to Chiang Mai, Chiang Mai to Singapore, Jakarta to Yogyakarta, and the Singapore/Jakarta route several times. I never had any problems with any of my flights. None of my flights were ever delayed, which definitely can't be said for the other airlines I've taken around Southeast Asia. Their app also works well, but it's only available for use at certain airports. The ground staff is can sometimes seem a bit course, but they are efficient and get the job done. Don't expect a luxurious ride, this is a budget airline after all, and you get what you pay for. The air staff is very nice and courteous. I've purchased food from them, which I found to be tasty and reasonability priced considering it is a budget airline and you're in the sky. They also sell a variety of things on board, but I've never purchased one of them. There isn't much for entertainment besides the travel magazine, but I've only ever taken short flights with them, so it's easy to entertain yourself with a book or your own device. There is not a lot of leg space though, which is to be expected, but if you are a larger person, you might want to consider purchasing one of the priority seats instead. Overall, i recommend Air Asia whenever you're looking for basic service to get you where you have to go quickly and cheaply.

AirAsia flight from Singapore to Kuala Lumpur on 26 January, it was a short, full flight and boarding was quick. Legroom fine and comfortable at seat 23A, crew looks tired and wanted to finish their duty quickly. I did not hear the pilot make any announcement regarding the flight path etc. If it was not the perfect flight schedule selection for this route I would not fly with them tentatively.

I've travelled with AirAsia for years, but this time from Bangkok to Phuket the check-in experience was unorganised. We waited in line for 45 minutes before being told to join the end of another queue. The gates changed minutes before before boarding and of course there was an delay of 1 hour from Bangkok and again when heading back to Bangkok. For our next journey we prefere pay 30€ more and enjoy travelling without chaos.

AirAsia from Singapore to Penang. Nothing to complain about - flight was on time, staff were friendly. As with all low-cost airlines, make sure you read the small print, check-in on line, pre-book and pay for your bags and you'll have a smooth cheap flight. I will be flying with them again.

Da Nang to Kuala Lumpur with AirAsia. Got to check in, after listening to at least five other passengers have a variety of arguments, to start our discussion. The system allocates seats automatically. We are a couple that booked together and the system had us at opposite ends of the plane and the only way to change this is to pay - and surprisingly the only seats available were the most expensive ones. So another $24USD to be paid. This is obviously done to generate another income stream.

Flew with AirAsia from Johor Baharu to Bangkok Don Muang Airport. Smooth check in because I had already checked in at Bangkok DMK Airport and printed the boarding pass there because my route on 8 Jan was: DMK-SIN / JHB-DMK. The price of this route was very cheap. Pre-booked meal was vegetarian ginger fried rice and vegetable biryani. For me Vegetable Biryani was not ideal but it was tasty. Arrived early in DMK Airport.

My friend and I decided to go Kuala Lumpur from Singapore for the new year. We paid more the S$200 for a return air ticket for each of us. We were to fly on 31 December to KL and return on 3 Jan 2016 (peak season, off peak the ticket is less than S$50 each way). On 28 December 2015, Airasia wrote to us that our flight on 3 Jan 2016 was cancelled and rescheduled to fly on 5 Jan 2016. When I went online to check, there were agents selling tickets to return on 3 Jan 2106 on AirAsia but the tickets were nearly S$200 one way. I went into the Airasia website to have an online chat. Waited an hour before the operator repeated that the flight was cancelled but I told him there were other agents selling the ticket. He repeated the instructions of the email. I had also bought my hotel accommodations from Airasia and asked if I could cancel the entire trip. The operator could only cancel my flight and my hotel booking cannot be cancelled (my hotel cost more than the flight)! I asked what if I want to come back on the 3 Jan because my friend cannot apply for any leave. I was basically told that was my problem. Left without any real options, I requested a refund for my flights back from KL. My friend bought a new ticket from SQ returning on 2 Jan for less than S$100 and I return on 5 Jan for a ticket that was less than S$50. AirAsia gave us an option to fly back on the 5 Jan 2015 (the ticket cost less than S$50). I asked if I flew back on the 5 Jan 2015 with Airasia, would I receive a refund of the difference. The answer was no.

We got delayed 6 hours from Cebu to Manila. While waiting, passengers were left in the dark for several hours since there was no ground staff in sight, the flight even disappeared from the main schedule board for a very long time. After almost five hours of waiting, a fellow passenger called the airline directly and finally someone showed up at the gate. The "so called" AirAsia representative was pretty much worthless in terms of knowing when we would leave. The only way I found out was by visiting the global flight status website which had all correct and updated information! I am aware this is a low cost airline, however, I rather pay more and indeed get some service. Will never use them again.