AirAsia

I bought this Denpasar to Jakarta flight about 8 days before and it only cost me roughly AU$50 which I though was great as it saved me about AU$300 on flying back to London. I was expecting to have a horrible flight but it was very comfortable. The staff were nice enough and my only complaint would be the half hour delay which was not announced or displayed at the airport, it would have been nice to be given an estimate of the delay but nevertheless the flight arrived at Jakarta on time.

Phuket to Penang and the flight from Phuket to KL was fine. Get to connecting gate on time and there's no staff there to unlock the waiting area so people are sitting in the corridor on the floor waiting 20 minutes for staff to show up. Staff finally show up and the wait begins. People are expecting to board but we wait. After about 15 minutes I walk up to the gate desk and confirm that the flight is delayed. About ten minutes after this, someone at the desk gets the bright idea of actually proactively communicating this info to the rest of the passengers over the PA. We are given a boarding time of 7:25PM. I leave and come back at 7:20 and we're still not boarding 10 minutes later. I ask again if the flight is going to be further delayed and I am told that 7:45 is the new time. I began to watch the customer service performance of the lady working the desk and I become amazed at how much basic training in customer service the staff are lacking. She gives no information until people come up and ask what time the flight is leaving. People wouldn't have been getting upset had they just had this basic info communicated to them. This way, people can make arrangements for their pickups from the airport, arrange a late check in etc. Pretty basic stuff. All told, this lady allowed 12 people to get so ticked off that they came up and angrily asked what was going on. She gave them all the same reply she gave to me, but it blew my mind that she never once picked up the PA and told everyone. She wasn't doing anything else really. All told the plane landed in Penang an hour late - not a huge deal but the manner in which this delay was handled was amateur.

Early morning AirAsia flight from Don Meuang airport to Bali. Reserved row 1 - and got priority boarding which was well organized. Flight departed on schedule, and crew was friendly. Space sufficient in row 1 - but would either order a seat in the first rows - or the exit row, as other seats had very limited space. Excellent price paid, would fly again.

Quick check-in when first using the electronic check-in before using the computer. Unfortunately cannot print out the AirAsia boarding cards or use smart phone as check-in, but machines work quickly and it beats standing in line. Crew on board friendly, and the seats in row 1, and exit row are comfortable enough for a few hours. Flights on schedules. Only complaint is that while alcoholic beverages are advertised they appear often not to be available on Air Asia. Also tried to pay in Indonesian Rupiah from Bali and exchange rate was approx. 50% of the actual!

Tiruchirappalli to Penang via Kuala Lumpur, and a long queue to check in luggage. The ground staff insisted on weighing the cabin luggage and laptop bag. The flight was delayed by half an hour, the plane was hot and stuffy. The legroom is very narrow, but the cabin crew are quite friendly.

Kuala Lumpur to Tawau. Air Asia is a low cost airlines, but their ticket is not always low cost, tickets expensive especially the festival period. But I will still choose Air Asia as my primary airline because it is cheaper compare to another airlines. The experience to fly with Air Asia is not so good when the flight is more than 2 hours because of their bad design of seats.

Flew with AirAsia from Chennai (Madras) to Kuala Lumpur. Quite a full flight. I'd checked in online and it was a breeze through the baggage drop as most passengers seemed to have decided to check in old skool style. Plane was loaded efficiently and departed on time. With a favourable tail wind and lack of air traffic, we arrived in KUL half an hour early. Unfortunately there was a plane in our parking slot which hadn't departed yet, so lost 15 mins. The seat on the plane was pretty standard Air Asia legroom and recline - not a great deal. But given the attractive price of my ticket, I'd say it was pretty good value for money. Couldn't really comment on the inflight service as I was asleep for the most part or playing games on my phone. As we seem to have been the first flight of the day arriving, some of the entry doors in the KLIA2 terminal were not opened, further eroding the gains from the early arrival. Quick through immigration and a long wait for baggage to be unloaded - this took about an hour. Also, quick through Customs checks. All in all, a great value product for a short flight where luxuries are not required.

AirAsia flight from Singapore to Kuala Lumpur delayed more than one hour. Gate changed in SIN without prior notice. At check-in we had to print our own baggage tags at machines that were not all working properly. Seats were assigned randomly although we booked tickets as a couple. Cabin crew polite and friendly. Cheap ticket, 60 SGD including checked in baggage.

I have been flying Air Asia for a long time and I love them for their predictability and ease of use. On this flight from Singapore to Bali they use their standard A320, which is, well, standard and nothing special. However, their Premium Flex ticket provides many other advantages that I’m willing to pay more for. Extra luggage, express boarding, dedicated counter for check-in, an inflight meal, etc. For such short flights, which have become so commoditized, I like having choices that are clearly outlined and well priced. Plus the biggest benefit is that when you pay extra for a hot seat, I nearly always have the whole row to myself.

We booked a round trip domestic flight with AirAsia Philippines from Manila to Cebu in February. Our first flight was delayed by 45 minutes at first, then delayed again with no known departure time. Luckily we only had to wait about 30 more minutes before we began boarding. However, the second delay was not reported to flight status sites. The return flight isn't going much better. It was delayed for an hour and a half already. Fingers crossed it doesn't get delayed a second time.