AirAsia

Flew AirAsia from Kota Kinabalu to Tawau, flight AK6264 and AK6267. Flight was very good and on time departure and arrival. Will fly you safely from Point A to Point B. Hassle free and very convenient. As for the food on board, I will say it is very tasty. Pre-Book meal if you want a lot of choice. Certainly travelling with Premium Flex will give you advantages. AirAsia never disappoint.

Jakarta to Kuala Lumpur. Flight was retimed to 2hrs later and the airline informed me less than 24hours before, which was too late to make other arrangements. I tried contacting the airline via live chat and twitter as they don't have a call centre. After hours trying to reach the live chat agent, I was told they could not do anything for me. Then I contacted them via Twitter and they informed me that I can opt for an earlier flight which was 2hrs earlier than my flight and I have to be put on standby at the airport, without any guarantee that I can fly then. I end up flying at 2050hrs instead of the original 1835hrs departure. Arrived at the airport and checked in. The agent informed me that they will compensate the delay by providing meals which was just average. Boarding was quick. The flight was parked at a remote stand, and were transported by a bus. Once onboard, the crew apologised for the delay many times and we very polite. The sale of inflight meals and snacks was done professionally with a wide range of hot meals and snacks at affordable prices. The flight was uneventful and before arrival, the crew bowed and thanked us for flying with them.

✅ Verified Review | AirAsia flight, QZ 320 from Surabaya to Kuala Lumpur and AK 711 from Kuala Lumpur to Singapore. Check-in quite crowded in SUB and KUL, I was unable to check-in online because I was flying with an infant. Cabin staff cabin were attentive, cabin kept quite clean but the toilet did start to smell. Seat seemed quite wide. This plane was nothing special but the price was reasonable.

AirAsia from Denpasar to Singapore, the flight I took was QZ502 even though the flight was late it was no fault of the airline. The pilot did a great job of getting us there on time even though we were late in departing by an hour we reached only 20 minutes late so a great effort. The cabin crew were gossiping at the end of the aircraft but what you pay is what you get so no complaints on that. All in all great value for money.

✅ Verified Review | AirAsia flight was on-time and full to brim. I did pre-booked meals, Nasi Lemak and Satay but not having it onboard. The crew gave me those meals and complimentary mineral waters inside the plastic bag for take away. I always do this because AirAsia foods are excellent airline foods, even better than some full carrier business class meals. JHB based crew were presentable, enjoyed their work and put safety beyond anything. They dimmed the cabin light when most of passengers seems to dozed off on this evening flight. Beware of the last row, seats cannot be reclined! I will ensure to buy the seating whenever flying more than 2 hours.

✅ Verified Review | My first experience with AirAsia from Singapore to Kuala Lumpur was a splendid and enjoyable one. The flight departed on time and had a soft touchdown at Kuala Lumpur. It was an enjoyable flight as I admired the views outside and took photos of the great view the seat has to offer. I will choose Air Asia if I have to fly short haul again.

✅ Verified Review | AirAsia flight from Kuala Lumpur to Singapore left a little bit late at KLIA2 due to congestion at the airport. Check in area was bit chaotic but the check in lady was very polite and professional. Plane was relatively modern looking and clean. The crew seemed friendly. For an one hour flight, there was nothing to complain about.

✅ Verified Review | Flew three sectors in total with AirAsia. Booked online and checked in online well in advance. We were not seated together but expected to pay a fee to be seated together for two of the sectors. I booked 30 kgs of baggage as there is no free allowance for all three sectors but they only allowed me 20 kgs and wanted extra excess baggage fee. Their scales at KBV registered 5kgs more than the scales at DMG. Seat pitch bad which resulted in bruised knees when the pax in front recline his seat hard. Stewardess stated he had a right to do so but did not how I was feeling. Safety onboard poor with no one seated at the emergency exits as thes are added value seats. Money before safety. Third sector was late departing but no apology. There are cheaper alternatives if you look around. I am a regular flyer and this was possibly one of the worst experiences.

✅ Verified Review | It was a pleasant flying experience with Airasia from Kota Kinabalu to Hangzhou. This was my 4th trip flying with Airasia on this sector. Hangzhou (HGH) is the furthest destination served by Airasia from Kota Kinabalu (BKI). Flight departed slightly behind schedule, the captain made an apology on the delay before the aircraft taxied off. Cabin crew were Sabah based crew. Inflight meal was served soon after the seat belt sign is off and passengers with pre-booked meal are on the priority. Majority of the passengers are originated from mainland China. Cabin crew are patient to answer and assist passengers despite the language barrier. I am impressed with the hospitality and service. The return flight departed on time and a big thank you for the crew on board. Overall flying experience with Airasia is pleasant though there are still room for improvement. I suggest Airasia recruit Chinese speaking crew for flight departing China.

✅ Verified Review | I booked the inauguration flight from Kota Kinabalu to Wuhan on 22 March 2016. Upon boarding, I found out that all crew were non Chinese speaking despite the large number of passengers from China. A big disappointment was that the crew made the safety announcement in Malay. Based on my observation, the crew had communication problems in assisting and handling the requests from passengers from the moment of boarding to arriving at our destination. I have flown a number of airlines in the region and in fact Chinese speaking crew are the norm for routes with high Chinese traffic. Return flight from Wuhan (WUH) to Kota Kinabalu (BKI). Wuhan International Airport is a rather small terminal with two rows of multiple check-in counters adjacent to each other. The check-in process started at 22.00 and was prompt. Boarding was smooth despite a number of flights departed at this time. Boarding was rather efficient without cabin crew greeting passengers as soon as they stepped onboard. Communication breakdown is unavoidable as all cabin crew allocated for this flight were non Chinese speaking crew. Soon after airborne, the cabin crew brought the meal cart out, no pre booked meals were served. About two hours later, I was woken by an announcement from the crew to inform any passenger who found a lost phone to return it to them. Having found no response, the cabin crew had no choice but to permit the passenger who lost her phone to make an announcement. This was not the first time I have experienced this situation. In my previous flight, one of the cabin crew had no choice but to turn to me to assist her to communicate with the passengers.