"small extra bag was sent away"
M Peck (Malaysia)
✅ Verified Review | Kuala Lumpur to Labuan. Flight was delay over 2 hour. Little to none information was given until everybody was aboard the flight. Boarding was choas with ground staff not using the PA system. Sudden change of gate, having to run from one gate to other due to limited seats at gate. Very hard on hand carry baggagge that even a small extra bag was sent away.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Labuan |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst budget airline flights"
C Hanner (Singapore)
✅ Verified Review | Singapore to Kuala lumpur. Worst budget airline flights I have taken the ground staff and cabin crew were rude. Not consistent with safety checks. Some people where allowed to continue to use their phones some were watched whilst they turned them off.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Singapore to Kuala lumpur |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"highly recommended for anyone"
3 reviews George Adler (Hungary)
✅ Verified Review | Kota Kinabalu to Kuala Lumpur. Malaysia's well-known low-cost airline with technically unbeatable fares, which is really like a local bus service. My flight was smooth, check-in for domestic flights is also possible at self check-in kiosks, so it saved a lot of time. Seats were a bit tightly packed and if you didn't order meal or not planning to buy duty-free stuff, there is no contact between you and the crew. Basic flight experience, but highly recommended for anyone, who does not require sumptuous conditions for travel.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kota Kinabalu to Kuala Lumpur |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"meals were very good"
10 reviews Y Manudra (Indonesia)
✅ Verified Review | Kuala Lumpur to Phuket return with AirAsia . Mobile check in system was very easy, and I can reprint my boarding pass at the airport by my self. Flights were departed on time for both sectors. Pre booked meals were very good and cheaper than when you ordered on board with a free coke as a compliment. Cabin crews worked in the way that they were supposed to do.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Phuket |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"more than 1h 30mins delay"
Frederic Dumoulin (Singapore)
✅ Verified Review | Kuala Lumpur to Singapore. How come Air Asia could have won an award for best low cost airline? Took 4 Air Asia flights across the weekend, none were on time. Now, my last flight to come back to Singapore is announced on last minute with more than 1h 30mins delay, supposing a technical issue. Staff disappeared and screen even not updated. This is a poor experience and the lower one I have experienced in Asia. Does it worth to waste time and money when again in theory you caught a good ticket fare.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Singapore |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"bought through online booking service"
D Hacker (Australia)
✅ Verified Review | Ho Chi Minh City to Sydney via Kuala Lumpur with AirAsia. I have to say this was the worst travel experience I have had. We bought our fares through an online booking service rather than the airline. On the way there it was bought as one package i.e. one flight to Sydney via Kuala Lumpur then connecting flight to Ho Chi Minh City and we also bought a package of 2 flights for the way back the exact same way online. When arriving at Sydney no problem for the airline staff to print us both boarding passes for the Kuala Lumpur flight and also the Ho Chi Minh City flight at the same time. On the way back different story. They said that these were two separate flight bookings that our online booking service had made for us. So in KL we then had to go through all their security and customs and then check our bags again and this took us about 1.5 hours. Many times I have brought my own decaf coffee with me on the plane as airlines never serve decaf coffee and I don't drink caffeine. I usually just ask them if I can have a cup of boiling water with some milk and I add my own decaf coffee. I got told by a very nice air hostess that she would give me the hot water and milk (powdered) for free and that if I asked on another flight for this that I might be told to pay for a drink. There is no in flight entertainment and meals are not free as a low-cost airline. When you pay for a meal on the plane you must pay in Malaysian currency or credit card. Then if you don't have credit card you can't purchase anything. Fortunately I had some US dollars in cash and they made a quick conversion and I paid in that for my items.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Sydney via KL |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Both times were delayed"
P Kataris (United States)
✅ Verified Review | Flew with AirAsia from Denpasar Bali to Yogyakarta and back. Both times were delayed, one by 2hrs one by 35mins and I did not receive any notification of this delay. I guess lesson learned, you get what you pay for. At least let me know when my flight is going to be delayed, never flying them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Denpasar to Yogyakarta |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"it'd be a good choice"
11 reviews D Matryevo (Russian Federation)
✅ Verified Review | Kuala Lumpur to Bangkok. There are so many check-in counters in KL airport that it was not easy to find the right one and then it took about 50 minutes in the queue. The flight was delayed for about 1 hours. As bought value pack I was given a small bottle of water and small sandwich. In addition I bought a seat near exit row, so I felt comfortable and I think it worth the money paid. There was some inflight magazines in English. It's a low cost airline and it it's under 100$ it'd be a good choice.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Bangkok |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"delayed and arrived late"
41 reviews S Snyder (Malaysia)
✅ Verified Review | The AirAsia flight from Padang to Kuala Lumpur was delayed and arrived late. We had to wait an extra hour. The boarding was done quite quickly as the plane wasn't full. The flight encountered mild turbulence while on air but landing was harsh; we actually bumped into the tarmac. Other than that, everything went well.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Padang to Kuala Lumpur |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"flight went well"
41 reviews S Snyder (Malaysia)
✅ Verified Review | It was a morning flight from Kuala Lumpur to Padang with AirAsia. The flight took off a bit late but arrived on time. The flight was quite full but everything was done in an orderly fashion. The flight went well and did not encounter turbulence nearly all the way. Landing was smooth.
Aircraft | A320-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Padang |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |