AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 957 reviews
5/10
3 star Skytrax Rating
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2/10

"small extra bag was sent away"

(Malaysia)

Verified Review | Kuala Lumpur to Labuan. Flight was delay over 2 hour. Little to none information was given until everybody was aboard the flight. Boarding was choas with ground staff not using the PA system. Sudden change of gate, having to run from one gate to other due to limited seats at gate. Very hard on hand carry baggagge that even a small extra bag was sent away.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Labuan
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst budget airline flights"

(Singapore)

Verified Review | Singapore to Kuala lumpur. Worst budget airline flights I have taken the ground staff and cabin crew were rude. Not consistent with safety checks. Some people where allowed to continue to use their phones some were watched whilst they turned them off.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Kuala lumpur
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"highly recommended for anyone"

(Hungary)

Verified Review | Kota Kinabalu to Kuala Lumpur. Malaysia's well-known low-cost airline with technically unbeatable fares, which is really like a local bus service. My flight was smooth, check-in for domestic flights is also possible at self check-in kiosks, so it saved a lot of time. Seats were a bit tightly packed and if you didn't order meal or not planning to buy duty-free stuff, there is no contact between you and the crew. Basic flight experience, but highly recommended for anyone, who does not require sumptuous conditions for travel.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKota Kinabalu to Kuala Lumpur
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"meals were very good"

(Indonesia)

Verified Review | Kuala Lumpur to Phuket return with AirAsia . Mobile check in system was very easy, and I can reprint my boarding pass at the airport by my self. Flights were departed on time for both sectors. Pre booked meals were very good and cheaper than when you ordered on board with a free coke as a compliment. Cabin crews worked in the way that they were supposed to do.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Phuket
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"more than 1h 30mins delay"

(Singapore)

Verified Review | Kuala Lumpur to Singapore. How come Air Asia could have won an award for best low cost airline? Took 4 Air Asia flights across the weekend, none were on time. Now, my last flight to come back to Singapore is announced on last minute with more than 1h 30mins delay, supposing a technical issue. Staff disappeared and screen even not updated. This is a poor experience and the lower one I have experienced in Asia. Does it worth to waste time and money when again in theory you caught a good ticket fare.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bought through online booking service"

(Australia)

Verified Review | Ho Chi Minh City to Sydney via Kuala Lumpur with AirAsia. I have to say this was the worst travel experience I have had. We bought our fares through an online booking service rather than the airline. On the way there it was bought as one package i.e. one flight to Sydney via Kuala Lumpur then connecting flight to Ho Chi Minh City and we also bought a package of 2 flights for the way back the exact same way online. When arriving at Sydney no problem for the airline staff to print us both boarding passes for the Kuala Lumpur flight and also the Ho Chi Minh City flight at the same time. On the way back different story. They said that these were two separate flight bookings that our online booking service had made for us. So in KL we then had to go through all their security and customs and then check our bags again and this took us about 1.5 hours. Many times I have brought my own decaf coffee with me on the plane as airlines never serve decaf coffee and I don't drink caffeine. I usually just ask them if I can have a cup of boiling water with some milk and I add my own decaf coffee. I got told by a very nice air hostess that she would give me the hot water and milk (powdered) for free and that if I asked on another flight for this that I might be told to pay for a drink. There is no in flight entertainment and meals are not free as a low-cost airline. When you pay for a meal on the plane you must pay in Malaysian currency or credit card. Then if you don't have credit card you can't purchase anything. Fortunately I had some US dollars in cash and they made a quick conversion and I paid in that for my items.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Sydney via KL
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Both times were delayed"

(United States)

Verified Review | Flew with AirAsia from Denpasar Bali to Yogyakarta and back. Both times were delayed, one by 2hrs one by 35mins and I did not receive any notification of this delay. I guess lesson learned, you get what you pay for. At least let me know when my flight is going to be delayed, never flying them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Yogyakarta
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"it'd be a good choice"

(Russian Federation)

Verified Review | Kuala Lumpur to Bangkok. There are so many check-in counters in KL airport that it was not easy to find the right one and then it took about 50 minutes in the queue. The flight was delayed for about 1 hours. As bought value pack I was given a small bottle of water and small sandwich. In addition I bought a seat near exit row, so I felt comfortable and I think it worth the money paid. There was some inflight magazines in English. It's a low cost airline and it it's under 100$ it'd be a good choice.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Bangkok
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"delayed and arrived late"

(Malaysia)

Verified Review | The AirAsia flight from Padang to Kuala Lumpur was delayed and arrived late. We had to wait an extra hour. The boarding was done quite quickly as the plane wasn't full. The flight encountered mild turbulence while on air but landing was harsh; we actually bumped into the tarmac. Other than that, everything went well.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePadang to Kuala Lumpur
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight went well"

(Malaysia)

Verified Review | It was a morning flight from Kuala Lumpur to Padang with AirAsia. The flight took off a bit late but arrived on time. The flight was quite full but everything was done in an orderly fashion. The flight went well and did not encounter turbulence nearly all the way. Landing was smooth.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Padang
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes