AirAsia

✅ Trip Verified | On Line Check-In run well. No need to go to check-in desk in the airport. The plane was clean. Flight was on time (departure & arrival). Seat was a regular pitch for low cost carrier. The cabin crew was friendly. They spoke well and clear when doing the public addresses. There was no in-flight meals, normal for low cost airlines. However, they sold meals through pre-ordered or in-flight order. We landed in T2 in Soekarno Hatta airport and transfered to T1 using bus.

✅ Trip Verified | There is no way to actually speak to a person all the telephone numbers in all the countries I've tried go to a voicemail service. They happily take your money when you book a flight but after that there is no way to change flights or talk to someone. There is an email type voicemail service even that they take 2 days to reply back you.

✅ Trip Verified | They cancel the flight schedule and gave me other day. I tried to contact AirAsia but cannot connect. The live chat was useless. This my first time and last time using AirAsia.

✅ Trip Verified | More delays. Consistently rescheduling flights, no notification to phone or email. Seat configuration minimum distance. Total disregard for passengers. A disgraceful airline one of the worst. Customer service virtually non existent.

Not Verified | The flight attendance were doing their best but the flight comfort itself was an absolute joke. The renting of the blankets for 2 euro or haggling over which food everyone got. Having to show boarding passes again and again to prove what you bought or didn't buy made the whole experience feel so cheap and badly put together. I don't think anyone was happy after that flight. 10 hrs flights with no entertainment is another invention I didn't think I'll experience. The flight itself wasn't even that cheap so I'm wondering why not charge 15 euro extra and give everyone all service they should get on such a long flight... the food prices were not even that expensive so I'm just sitting here n wondering why would anyone choose this uncomfortable situation for both the employees and all customers. I will not soon forget the flight attendant lady raising her voice at an older gentleman customer to tell him he can not change his order of food... it was bad. I didn't know before booking but will surely never book again. Might be ok for a short flight of 2 hrs or so but for long haul it left me with the worst taste in my mouth.

✅ Trip Verified | Aircraft was delayed 2 hours arriving in Yangon. Slow boarding of bags caused another 30 min delay. The staff never explained the delay, guess it is common. People missed their connections and if they were two separate bookings on AirAsia they would be responsible to buy a new ticket. Ridiculous if you ask me when it was AirAsia's fault they missed a connection. Decent cabin service. But AirAsia's late rate along with them constantly jacking with schedules and moving flights makes me not a fan.

Not Verified | My flight was cancelled and rescheduled several times and was 36 hours after my original arrival time. This resulted in an extra hotel night and new flights at the last minute. I filed a claim from Nov 2022 and still have not received my refund. You get a bot that just runs in circle. I am not a rare case and many are in my situation. I will not stay quite on this matter.

✅ Trip Verified | The cabin of the aircraft was clean and well-maintained. The seats were comfortable enough for the duration of the flight, but legroom was modest I found it difficult to stretch my legs. There is no in-flight entertainment system. The pre-booked meal was tasty. Overall satisfied but need some constant improvement.

✅ Trip Verified | Smooth experience from check-in until arrival. The flight is on time and proper boarding announcements and arrangements. The is no IFE but we can connect to wifi for entertainment - the Wi-Fi connection was pretty bad. The pre-booked food was good. Smooth take-off and landing. The cabin crew was super nice. Overall, very moderate experience with this airline.

✅ Trip Verified | AirAsia is a budget airline. They seem to do ok once it’s a given that your flight will occur. My biggest complaint with them is that they constantly are changing their schedule, withdrawing flights, changing times of them etc. Out of the 12 flights I had booked with them over half were changed, some by many hours even to different days. This makes scheduling with them extremely difficult. This flight was ok, and originally a nonstop to KUL. But had to waist 3/4 of a day getting to KUL with a stopover in DMK for this flight. Seats are tiny and squished together. That’s what you get for a cheap price. Can’t fault them for that. Just hate their non reliability of any flight booked more than a week out.