AirAsia Zest

Afraid I have to join the majority here. I had booked the 21.30 flight from Kalibo to Manila on 6 July 2013 with Zest. A day in advance I got an SMS and email that this flight was cancelled and we were moved to their 23.50 flight. It is almost that time now and we were informed the flight will come in around 2 am arriving in Manila at 4am. Instead of an easy night in Manila with planned arrival 11.30 pm I now foresee a night deprived of sleep. With hindsight I should have paid 8 Euros more for Air Philippines that departed nicely on time.

I flew several Times with Zest MNL either to TAG an CEB. My flights were never on time and very poor customer service at all stations. Comparing it to the same price level airlines which are offered with in the Philippines I would recommend not to fly with Zest Air.

Kalibo-Manila. Flight was 2 hrs delayed on June 20 2013. Flying back to Manila-Kloilo flight Z2 330 was 2 hrs delayed. Horrible airline and poor customer service. Not recommended.

My trip from Manila to Tagbilaran was moved by 2 hours and 50 minutes got a 3 day notice from Zest Air 3 hours of wasted time and they refused to rebook me for free. Same thing happened to my return flight Tagbilaran to Manila. This time there was no notice that the flight was delayed by 2.5 hrs.

Had a flight December 2012 from Manila to Shanghai. Flight delayed for more than an hour. Other than that I had no complaints on that flight. Seats are spacious and comfy enough. I also booked a returned flight from Shanghai and had to cancel it due to personal matters. Calling customer service via long distance call is quite a hassle but anyway my cancellation was confirmed and they told me it'll be refunded. Well now (5 months and counting) I still do not get my refund. Can't reach customer services. Very disappointing.

Manila-Cebu return. They changed the flight time for both my flights (1hour and 2.5hrs) but failed to inform me properly so I was first rushing to the airport because I thought I was going to miss the flight. Then had to wait in the airport for 3 and 6 hours respectively because of their wrong texts! Both flights were delayed by 1 hour. Their online booking system works only occasionally. I'm never flying with them again.

Had a great time flying Zest Air. The staff were courteous and very accommodating! Had a 10 min delay on my outbound flight from CEB-MNL I guess that was because of the heavy rain but it didn't really matter that much. Another 30 min delay for the return flight from MNL-CEB but it was ok since I had enough time to rest at the airport terminal.

Have flown other local carriers within the Philippines and think Zest is a step above after my recent flight from Manila to Cebu. Fares were cheap staff friendly at check-in and onboard. Domestic Terminal in Manila is basic but not the worst in the country. Plane was new and flights on time but a limited inflight food and beverage offering. Would fly again.

MNL-BCD return. You get what you pay for. We got the early morning flight to Bacolod only to find out the flight was cancelled. Had to go back home for the afternoon flight. Same thing with our return flight to Manila - morning flight out of Bacolod cancelled. Hotel staff at Bacolod informed us it is a usual occurrence. Such a big inconvenience if your vacation time is limited or you have to catch a connecting flight. Would rather fly with Cebu Pacific or Air Philippines.

Bacolod-Manila return. Flight times changed on both flights from early morning to late afternoon with only a few hours notice. This caused many problems. Plane from Manila delayed again. Plane itself was ok but given the delays we do not have confidence in this outfit. With three other airlines serving this route we won't be flying with Zest again.