AirAsia Zest

✅ Verified Review | Manila to Kalibo. I am a frequent flier of AirAsia. I am always happy with the service that I am getting. Staff are really friendly. This is a short trip to fulfil a holiday and fantastic service. The best part is being able to sit within the exit row without paying for this.

Now everyone can fly because of cheap fares. In a way this is a good thing. However, I don't think it brings about all good things. Low cost, on the other hand, can also mean low quality. You basically get what you pay for. My flight with Air Asia Zest to Hong Kong from Manila had more of the negatives than the positives. To begin with, our flight was delayed for over three hours at Manila Airport. The aircraft was delayed in an airport somewhere. We were asked to move gates three times that just made everyone confused. None of their ground crew came to inform and reassure passengers at least. When the aircraft finally arrived, another complication happened. The air bridge was not working, so, we had to go down the stairs to the tarmac then stairs (again) to the aircraft. Perhaps we burned some calories but all of us got wet - it was raining heavily then. Passenger comfort was basic and the food I pre-ordered was not to my liking. We arrived four hours late in Hong Kong. AirAsia will get you to destination, that's it. Customer service and passenger comfort is not a priority for this airline.

AirAsia Zest is a low-cost airline with weak ground service and delayed on my flight, with misleading information on when the flight will depart. Aircraft look nice, but there is no entertainment system. They can have very cheap flights, but costs are sometimes hidden and if the flight is canceled or seriously delayed, a cheap ticket was of no help.

My AirAsia Zest flight was a short flight from Manila to Cebu, but a good trip. I arrived 20 minutes earlier than scheduled, my seats were upgraded for free and my check in luggage arrived on time in the baggage claim. Everything was good but unfortunately during my flight they took off the headrest covers on the seats, and the head rest looks unclean. For money I paid for and the service I got I was satisfied.

The ground staff in Puerto Princesa Airport and air crew of flight Z2 427 were so kind and understanding. I have traveled via AirAsia (Philippines) 4 times and I haven't encountered any problems with them. I always find their crew friendly. The online booking is easier to navigate and payment process is smooth compared to the trouble I experienced with the other local airline.

Airline ground counter staff very unfriendly and unprofessional, unable to make any decision in favor to the customer. Though I checked in very early as sequence no. 3 the system assigned me the very uncomfortable middle seat B. The ground staff at KLIA2 fortunately helped me to find another seat since the flight was not fully booked. Cabin staff most of the time busy with themselves, took them 2 hours after departure to serve the first meals and drinks. The passengers who pre-ordered meals got served first, the rest had to wait more. Scheduling and cancellation policy worst ever. Flight scheduled for 23rd of August was confirmed by mail on 19th of July but suddenly cancelled on 29th of July. At a very short notice I had to book another flight which was of course more expensive.

Airport used was the old Manila Domestic Airport dubbed the Terminal 4 and confuses you of a newer terminal but in fact it's an old terminal with no jetbridges and there is very poor ventilation. Zest Air is a disaster for Air Asia because it cannot be a part of the best budget airline in the world. Their airport staff in Manila are not friendly. Seat of your choice cost PhP100 even on check-in which is free-of-charge on other airlines. Their aircraft's are old and the painting is filthy (dirty) and the seat covers are torn and dirty. The cabin smells and the air conditioning is very poor. The plane I was on had several defective lights throughout the cabin making it darker. The flight attendants were friendly though but still the whole experience was a nightmare. I will never fly this airline again.

Airport staff this time were as efficient as you can get. Check in was kind of a slow process and they do need to learn how to prioritize their lines. Not once did we get a final check in or express check in at the check in counters. By the time I got to immigration we had 20 minutes until our flight left luckily enough the immigration let us cut the line. It didn't really matter because we arrived at the gate to basically stand there for 15 mins. Our departure was at 10.50am we are boarding at 10.50am. Onboard the aircraft my seat was cracked. Staff were quite rude constantly asking us to sit down while they played who to blame for the delay. Captain didn't say anything which I found rude. It was only after 30 minutes that he informed us we missed our time slot. Cabin was quite hot. I never seen such picky flight staff in my life asking anyone who moved seats why they were moving and to proceed back to their seat. For dinner there was no stock left no meal no sandwich no coke. We finally arrived in Cebu only an hour late. “You get what you paid for and I paid only $120.00 for two tickets.

Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended

Flew TAG-MNL or at least attempted too on a low fare. After waiting 4 hours at the airport flight was canceled. Next flight with space for 8 people (my extended family) was in 3 days. We ended up taking a ferry to another city and taking another Zest flight which was itself late. No vouchers for hotel or food. Pure mayhem. Don't be fooled by the fact that Zest has a new airplanes (they do) as this missing part is how to operate them with efficiency.