"found it a comfortable flight"
72 reviews David Robson (United States)
✅ Trip Verified | Traveled from Kuala Lumpur to Chitose on Air Asia. It was an overnight flight. I found it a comfortable flight. Check in was easy and was able to relax when on board getting a window seat automatically allocated. I believe I had a spare seat next to me so I was comfortable. I will fly them again.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Sapporo |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"able to sleep a little bit"
72 reviews David Robson (United States)
Not Verified | I traveled from Kuala Lumpur to the Gold Coast on a rather full Air Asia X flight. I was able to sleep a little bit on the flight. I will fly them again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to the Gold Coast |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"commend two cabin staff"
Harold Fernandez (Australia)
Not Verified | Kuala Lumpur to Sydney. I want to commend two cabin staff that were wonderful ambassadors on my flight back from Kuala Lumpur to Sydney on 24 November 2019. Their names are Krijana and Bina. They were the two most hardworking members of staff on that flight and the patience and courtesy displayed by them made my flight comfortable and enjoyable. They were friendly and patient and served passengers with a smile. I will fly Air Asia anytime as long as you have staff like these two young ladies.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Sydney |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"an easy profit for them"
Robert Morning (Australia)
Not Verified | Perth to Denpasar via Lombok. It puzzles me that I can fly by AirAsia internationally and carry 23 kg then have to dump 8kg if my connecting flight is domestic with them. Where was I to put this, in the extra bag of course that I did not have. So at Rp100000+ per kilo excess that's an easy profit for them.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Perth to Denpasar via Lombok |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"pay for an aisle seat"
Michael Tin (Malaysia)
✅ Trip Verified | Melbourne to Kuala Lumpur. I request for an aisle seat in the middle row. They say it is a full flight and I need to pay for an aisle seat in the quiet zone. I found out there were empty seats on this flight. I feel cheated.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Kuala Lumpur |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Children under 5 in sleeper cabin"
A Huntington (Australia)
Not Verified | Children under 5 in a sleeper cabin? Fortunately the mother was very attentive to her children's needs however the half dozen times they did get upset and cry was enough to wake us each time rendering the choice of a sleeper cabin redundant and had we been informed of this we would have chosen a ‘hot seat’ saving 600 each. Also attitude of attendants was the worst we have experienced.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Kuala Lumpur to Melbourne |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Very adequate service throughout"
C Ward (Thailand)
✅ Trip Verified | Osaka to Bangkok. Very adequate service throughout for a budget airline. Food small portions but tasty. Plenty of toilets and room to walk about. Nice clean aircraft left a little late but arrived early.
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Osaka to Bangkok |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"would not accept our debit mastercard"
Alesha Macmillan (Australia)
✅ Trip Verified | Kuala Lumpur to Perth. On October 9th My husband and myself boarding on flight D7 239 at KL airport ready to come home to Perth. Our flight before was delayed so we had to rush to this flight at 11.25pm so that the plane could leave at 12:05am. During this time we had no time to get anything to eat at the airport as the boarding gates were already open for us to get on to our flight so we just figured we would order food and drinks on the flight. We got on the flight and asked if we could get a movie package to which they said yes. When it came to paying for some entertainment and food and drinks the lady would not accept our debit mastercard as that was all we had for payment. So for 5 hours we were hungry and thirsty with not even water to drink. Next time we will pay extra money to fly with a better and more efficient flying company.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Perth |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"seat pitch is not satisfying"
Chinyee Meng (Japan)
✅ Trip Verified | Kuala Lumpur to Fukuoka. A refurbished older plane, boarding is quick with a full flight, crew was showing restlessly eager and impertinent at this midnight red-eye flight. Crew disappear after meal service. Dark mode cabin for passenger to rest. The Korean Sweet and Spicy Chicken (Dakgangjeong) prebook meal is hard and cold and seat 29K the seat pitch is not satisfying. Thanks to the tailwind we land early.
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Fukuoka |
Date Flown | September 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"did not get what I paid for"
B Pardire (Australia)
✅ Trip Verified | Melbourne to Kuala Lumpur. The plane was delayed by 20 minutes because they were waiting for a passenger. I have never heard of this happening before. On the way back to Melbourne I was sitting in the hot seat which is positioned just at the back of premium class. The hot seat is in the quiet zone where there are supposed to be no babies, however there was a baby in premium class who was crying much of the time. I paid extra to sit in this area and did not get what I paid for.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Melbourne to Kuala Lumpur |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |