Gold Coast-Kuala Lumpur to Bangkok then ChiangMai return. Plane was new. Our flight back to the Gold Coast from KL was cancelled - my husband was home in Australia and received a phone call regarding the cancellation. We were able to contact the airline in Thailand and confirm the changed flight. All went well. The staff aboard were very helpful. One of us was not well on the flight over and was upgraded. Only thing I would recommend is to book your extra luggage and meals. Meals were ok. I would be make sure you take a jumper and socks as it gets very cold on board.