AirAsia X

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 348 reviews
7/10
3 star Skytrax Rating
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9/10

AirAsia X customer review

(Australia)

Gold Coast-Kuala Lumpur to Bangkok then ChiangMai return. Plane was new. Our flight back to the Gold Coast from KL was cancelled - my husband was home in Australia and received a phone call regarding the cancellation. We were able to contact the airline in Thailand and confirm the changed flight. All went well. The staff aboard were very helpful. One of us was not well on the flight over and was upgraded. Only thing I would recommend is to book your extra luggage and meals. Meals were ok. I would be make sure you take a jumper and socks as it gets very cold on board.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

AirAsia X customer review

(Malaysia)

The last time I flew on AirAsia X it was on their A330-300 aircraft with awful non-reclining seats. I took AirAsi X to Taipei return in May 2010 and flights were aircraft with new reclining seats. These are vastly superior as I did not feel cramped. I used AirAsia web check in to secure relatively good seats (did not pre-book seats) on Row 11. Baggage drop off was simple at the Kuala Lumpur Low Cost Terminal. Check in on the return flight at the Taoyuan Airport was more chaotic as they did not have any baggage drop off counter for web check ins. Taipei check in procedures are not compliant with AirAsia X's normal procedures as detailed on the web check in boarding pass - timings were about 30 minutes later than stated. Both flights on time. Compared to my previous experience AirAsia X has improved. I paid about RM 325 (US$100) for the return flight with 15 kg baggage and pre-booked meals on both flights. This is excellent value for money.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

We travelled Gold Coast to Kuala Lumpur to Hong Kong back to Penang then Kuala Lumpur returning home to Gold Coast. Overall the flight and service was very surprising. We ensured that all meals and baggage was pre-booked flights were fantastic staff very friendly and planes were better than expected. Gold Coast to Kuala Lumpar was delayed 4hrs due to weather all passengers provided with Drink and meal vouchers. Considering this is budget airline this service was very unexpected and much appreciated. Seats are a little small however found them not too bad.
Value For Money 12345
yes
10/10

AirAsia X customer review

(United Kingdom)

STN-KUL return our first trip with Air Asia X in the premium/business seats. Easy to check in at both airports inflight service was excellent. We do not mind getting less food and no free drinks/ inflight entertainment as on a 13/14 hour flight it is the seats that are important. Great value for money.
Value For Money 12345
yes
3/10

AirAsia X customer review

(Australia)

KL from OOL return. All I can say about this airline is that you get what you pay for. They do not give good service and they really couldn't give a stuff about me in KL. LCCT in KL is not a very nice place to stay at unfortunately I had booked a room at Tune Hotel for 2 days when I went over - even worse I booked it for 3 days on my return to KL - man what a mistake that was. I would advise anyone to spend the extra few hundred dollars and fly a full service airline. I booked the XL seats they were a waste small and uncomfortable.
Value For Money 12345
no
9/10

AirAsia X customer review

(United Kingdom)

STN-KUL-STN. We flew out 2355 departure from Stansted - check-in efficient and flight only a little late in departing. We were preboarded as we had children under 12 with us. The seats were comfortable ample leg room. We chose not to have prebooked meals but snacks were reasonably priced and bottles of water less than 50p. We booked the flights during a sale in June 2009 and paid just over £200 each return - amazing value for money particularly over Easter school holidays. The return flight from KL equally good but less easy to sleep due to other passengers talking/reading. The staff were pleasant and helpful. We also took internal flights to Penang from KL - on time and efficient. On the way out we stayed overnight at the Tune Hotel at the LCCT which was very convenient - a minute away by shuttle bus and easy to get back to the terminal early the next morning. All in all a great cheap way of taking the family away for Easter.
Value For Money 12345
yes
6/10

AirAsia X customer review

(Netherlands)

We flew with Air Asia X from KUL to COO beginning of April. It was a new A330-300 the seats were terrible! The width of the seats is at least 5-10cm less compared to other airlines. The seat pitch was reasonable for a budget airline. However the seats could not recline besides the sliding option and the seat cushioning was terrible. I read that Air Asia X has received many complaints on the seats and will replace their non-reclining seats by "regular" seats. However if regular airlines are slightly more expensive I will choose them! Pre-ordered food was worst I ever had. Make sure you get something to eat prior to boarding! (or take food with you!) However drinks are reasonably priced and inflight entertainment is also OK.
Value For Money 12345
yes
9/10

AirAsia X customer review

(Singapore)

SIN-KL-TJN return. A333 equipped with new reclinable new seats fantastic legroom. Previously the awful black seats only slide forward had individual casing that housed the IFE screen which was a nuisance and legroom was pathetic. Although still 3-3-3 configuration the slim- line seats felt roomy. Had 3 seats to myself both ways.
Value For Money 12345
yes
na

AirAsia X customer review

(United Kingdom)

Reading previous reviews I think I must have been either very unfortunate or else travelled on a different Airline. I've used Air Asia to travel around S E Asia for the past 4 years and on every single occasion my decision was made on the basis of cost. I've found Air Asia to be uncomfortable and unreliable so wasn't expecting much when I boarded a flight for Stansted from KL back in September 09 - and I was right not to. The plane was new but 50% of the seats seemed falling apart in particular the headrest cushions seemed to have developed a habit of detaching themselves from the rest of the seat. I found the 'slide mechanism' of the lower cushion that acts on AirAsia X flights as a seat recline totally useless making it the most uncomfortable seat I've sat in. On the 2 occasions that the precooked and paid for food turned up I couldn't eat a scrap. I couldn't even give the second serving away to my fellow passengers! At the end of the trip I paid more than if I'd used Thai International or Eva Air to Heathrow. The return trip in January was no better the plane new like the first but the headrests still kept falling off food hadn't improved and there was no more room. On nether of the flights were announcements concerning safety etc remotely audible and I just wonder how the airline has managed to pass the required safety standards. Trips not to be repeated neither cheap nor comfortable and for me two the worst flying experiences of 35 years. In my book they score minus 5!
Value For Money 12345
no
na

AirAsia X customer review

(Malaysia)

Most recently my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us their stranded passengers until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either. They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip but it will take them 30-50 days to process the refund. Such an attitude! Watch out for these guys. If you are considering booking AirAsiaX it might be a good idea to develop a plan B - just in case.
Value For Money 12345
no