AirAsia X

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 389 reviews
7/10
3 star Skytrax Rating
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8/10

AirAsia X customer review

(Malaysia)

KUL-ICN-KUL - out in Economy return in Premium. Both flights efficient and slept most of the way on the overnight return. Overall excellent value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

AirAsia X customer review

(Australia)

Recently did a PER-KUL in premium to get an onward connection for HKG. Last year I also did a PER-STN-PER return in the Premium seats. Everything was perfect the only gripe that I have is that if I need a flight at shorter notice say less than 3 months the cheaper Premium seats have all gone and it can become uneconomic for what you get. It would be nice to be able to have a static fare all year round.
Value For Money 12345
yes
10/10

AirAsia X customer review

(Australia)

MEK-KUL. We booked the extra legroom seats in Row 7. Great seats and we were amongst the first passengers to embark and exit. We enjoyed very tasty Nasi Lemak meal. Service requests very promptly answered by cabin crew. A tip for any couple flying in the Row 7 seats: Try to get a seat either side of the aisle as it is less comfortable in the middle seat of 3 with the narrow armrests. We also flew Air Asia from KUL-PEN and PEN-SIN. Both flights were on time. Paying the small extra fee for Row 1 seats ensured we were first on and first off and had extra legroom.
Value For Money 12345
yes
8/10

AirAsia X customer review

(United Kingdom)

ICN-KUL last minute booking because of events in Tokyo. Still cheaper than KE and MH for 1-way. Pre selected pair of seats at the rear otherwise its 3-3-3 configuration. Thankfully flight about 70% load only and most passengers further forward. Partner went to middle row of 3 seats to spread out. I kept the pair seats with moveable armrests. Seats are narrow to allow 3-3-3 configuration. Crew friendly but looked tired still they managed to sell food/drinks prior to turning off lights. Being a redeye we had eaten prior in airport. A330 fairly new aircraft but very noisy seems they have skimped on the insulation! I always travel with my noise-cancelling headphones so not an issue there. Early arrival in KLIA hardly anyone at immigration. Good choice for the price paid.
Value For Money 12345
yes
7/10

AirAsia X customer review

(Malaysia)

KUL-ORY with AirAsiaX A340-300. The flight was on-time and 95% full. The seat would be more comfortable if it's an inch wider no problem with the 32" seat pitch though. For the lower fare you get what you pay for. 2 round of hot meals came with 350ml bottle water each food delicious and spicy (Asian meal) but the portion is very small. Water can be purchased onboard for a reasonable price. Cabin crew doing a good job overall.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Malaysia)

KUL-London round trip with economy seat. For low cost flight it's considered value for money. The only one which not satisfied me is the meal provided compare to other food provide from other airlines.
Value For Money 12345
yes
9/10

AirAsia X customer review

(Malaysia)

KUL-CHC-KUL. Flights almost full but seats were fine and everything went as planned with no delays. No problems with seat comfort after the upgrade food service was good. The only minor complaint was the not so great handheld entertainment device only 7 movies and very limited TV shows.
Value For Money 12345
yes
7/10

AirAsia X customer review

(New Zealand)

Several flights with AirAsia X and AirAsia March-April this year and considering price paid reasonably happy with the service provided on A330 and A320 aircraft. Pre booked food was fine seating okay on A330 and reasonably good on A320 aircraft. Most flights on time or close enough to not be a problem - so for a budget airline no issues.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

PER-KUL-PER. Check-in fast. Friendly and pleasant flight staff. Would have like to have seen more of them however. Somewhat hard to track down. Puzzled by breakfast out of Perth which was roast beef veggies and potatoes. Was short a couple bucks for blanket back to PER but attendant let it slide. For the extra few dollars Hot Seats are the way to go as AA flights are usually pretty full.
Value For Money 12345
yes
10/10

AirAsia X customer review

(Australia)

My wife and I just returned from London yesterday. The flights staff lay flat beds were all faultless and we were so impressed. We felt very pampered and slept for most of the journeys and were only really awake for about 5-6 hours per long haul leg. Beds were so comfortable and meals great we didn't even miss the in-flight entertainment as we were asleep most of the time. Thanks Air Aisa X.
Value For Money 12345
yes