AirAsia X

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 344 reviews
7/10
3 star Skytrax Rating
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8/10

AirAsia X customer review

(Singapore)

KUL-TPE return A330-300 for both legs. Pleasant flight generally with lovely and helpful flight attendants. Inflight meal was good nothing much to complain about. Pity that this airline is being let down by a very poor airport infrastructure at the LCCT.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

PER-KUL-PER on new A330-300 in Premium Economy. Did not have high expectations but the airline and product surprised me. The lie flat seat is comfortable and I was able to get some sleep. The crew seemed to love their job answered call bells quickly and with a smile. The meal (Nasi Lemak on both legs) was fine. Be good if they had a western breakfast option for an 0700 departure. Don't get me wrong I love Malay food but the western option was smokey BBQ chicken - more suited to lunch or dinner. I would fly them again. Great value for money. The seat alone is worth it if you are happy with no frills on the meals and beverage.
Value For Money 12345
yes
7/10

AirAsia X customer review

(United Kingdom)

STN to KUL return. Flights on time and check-in and ground services satisfactory. The flight attendants were smiling and helpful. All extras must be either prebooked or purchased onboard but I found prices fair and reasonable. The food was neither better or worse than most other carriers. One problem the seats are very narrow. They have 9 seats across (3x3x3) in an A340 and they have reduced the heights of these seats to give the impression that they are wider than they are. The outcome - you need to be very friendly with your neighbour. That being said if they keep their prices below their competitors I will certainly use them again.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

MEL-KUL-HKT return. Value for money flights on time and for a budget airline great cabin service. We prepaid for meals seats and comfort kit. Meals were fine we ordered a kids meal for our 12 year old on the long haul flights and they came as good as any full service airline. Good Australian wine RM 18 (AUD $6) available. Seats recline to a comfortable level. I have flown economy and business on full service carriers and would have no hesitation booking AirAsiaX again for our next holiday.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

Gold Coast-KUL. Full flight but lucky to have a spare seat next to me. Crew were nice and busy throughout the flight. I did notice that the prices are more expensive from the Oz end then flying from KL you can however take your own food on board. Legroom the same as legacy airlines. Online check in didn't seem to work. LCCT in KUL can be busy if 3 or more flights arrive at same time.
Value For Money 12345
yes
7/10

AirAsia X customer review

(United Kingdom)

STN to KUL return on the new lie flat seats - on the outward leg the seat was broken although they offered to refund the cost of the outward leg. Return journey was comfortable. Disappointed with the portable e-player though. I feel the content could be better than a couple of films and several tacky US comedies. On the return journey I watched films on my laptop. Pre-booked food quality was OK but everything else had to be paid for although prices were reasonable. The lack of entertainment on board is the main drawback for AirAsia X although the new premium seats are as good as many full fare carriers and using Stansted rather than Heathrow a definite bonus.
Value For Money 12345
yes
9/10

AirAsia X customer review

(Australia)

Gold Coast-Kuala Lumpur to Bangkok then ChiangMai return. Plane was new. Our flight back to the Gold Coast from KL was cancelled - my husband was home in Australia and received a phone call regarding the cancellation. We were able to contact the airline in Thailand and confirm the changed flight. All went well. The staff aboard were very helpful. One of us was not well on the flight over and was upgraded. Only thing I would recommend is to book your extra luggage and meals. Meals were ok. I would be make sure you take a jumper and socks as it gets very cold on board.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

AirAsia X customer review

(Malaysia)

The last time I flew on AirAsia X it was on their A330-300 aircraft with awful non-reclining seats. I took AirAsi X to Taipei return in May 2010 and flights were aircraft with new reclining seats. These are vastly superior as I did not feel cramped. I used AirAsia web check in to secure relatively good seats (did not pre-book seats) on Row 11. Baggage drop off was simple at the Kuala Lumpur Low Cost Terminal. Check in on the return flight at the Taoyuan Airport was more chaotic as they did not have any baggage drop off counter for web check ins. Taipei check in procedures are not compliant with AirAsia X's normal procedures as detailed on the web check in boarding pass - timings were about 30 minutes later than stated. Both flights on time. Compared to my previous experience AirAsia X has improved. I paid about RM 325 (US$100) for the return flight with 15 kg baggage and pre-booked meals on both flights. This is excellent value for money.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

We travelled Gold Coast to Kuala Lumpur to Hong Kong back to Penang then Kuala Lumpur returning home to Gold Coast. Overall the flight and service was very surprising. We ensured that all meals and baggage was pre-booked flights were fantastic staff very friendly and planes were better than expected. Gold Coast to Kuala Lumpar was delayed 4hrs due to weather all passengers provided with Drink and meal vouchers. Considering this is budget airline this service was very unexpected and much appreciated. Seats are a little small however found them not too bad.
Value For Money 12345
yes
10/10

AirAsia X customer review

(United Kingdom)

STN-KUL return our first trip with Air Asia X in the premium/business seats. Easy to check in at both airports inflight service was excellent. We do not mind getting less food and no free drinks/ inflight entertainment as on a 13/14 hour flight it is the seats that are important. Great value for money.
Value For Money 12345
yes