AirAsia X

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 363 reviews
7/10
3 star Skytrax Rating
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9/10

AirAsia X customer review

(Australia)

Gold Coast-Kuala Lumpur The seats were larger than expected with excellent legroom. The onboard food options were the best I have experienced very tasty and cheap. On time and altogether a great trip.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Malaysia)

KUL-DEL. The website is very simple. I had to change dates but no hassles. Check In could be so much better but LCCT is like a bus stand. Got hot seats and they are worth it if you are tall or with an infant. Food was pre-ordered could have it any time (nice) drinks were available (beer and wine at stupid prices) and the flight was very smooth and right on time.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

AirAsia X customer review

(India)

Mumbai to Kuala Lumpur return. Economy seat comfortable but after 2 hours legs get a bit uncomfortable as minimum space for feet. Food - we pre-booked vegetarian meal they gave us curry and small mineral water bottle. Food tasty but quantity of food very small. Recommend Air Asia and its very cheap.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

AirAsia X customer review

(Singapore)

SIN-KUL-HND return. Flew Premium outbound and had adequate rest with the angled lie-flat seat however it wasn't totally full-service. According to steward Premium passengers are only given 2 bottles of water and a pre-booked meal the rest have to be purchased. AAX should seriously consider including snacks and coffee/tea to make the service more enticing. Front- end cabin remained warm throughout the flight had the same “stuffy” experience with them to Australia two years back. For this it’s good to stay at the rear-end where it’s more cooling and less packed. Had to settle for a standard middle seat for the return leg but other than the lack of space (for tossing and turning) it was pretty comfortable. Checked-in online for both legs so was able to skip long queues for luggage drop and documents check all efficiently handled. Unfortunately we were not able to make use of the “transit” system as the SIN-KL and KL-HND sectors were booked separately and primarily because we had to check-in luggage otherwise it should be a breeze whizzing in and out of the transfer hall for connecting flights.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Malaysia)

One of the best low cost carriers I have taken but check-in is an absolute disaster. On both segments of my KUL-ICN flights the check-in was a mess. I printed boarding passes ahead of time on the first leg but when I arrived at LCCT the bag drop off lines were longer than the normal check-in lines and it took well over an hour with no clear indications of where to go. On the return flight from Seoul it was incompetence by the check-in staff which led to 2+ hour long waits. I arrived at the airport 3 hours early and had to run to my flight to catch it after clearing check-in security and passport control. It takes 30 seconds for me to check- in online but for some reason the check-in crew are taking 15-20 minutes per pax. Other than check-in everything else was fine.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

Melbourne through KL to London Stansted return. Like all budget airlines the staff numbers check-in facilities etc are a bit limited - you have a long check-in queue but they are very friendly and helpful. Like most cheap airlines there is no phone service at all but they do answer emails - and they looked after me well after they had to cancel a flight and re- schedule me. As others have mentioned the inflight services are trimmed down - no entertainment but everything else great and staff excellent. One thing about the plane - no air ducts - I didn't like that as I need fresh air.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

AirAsia X customer review

(Australia)

Air Asia may be a budget airline but do you really expect passengers to pay for the heating too! Travelled a few times now including long haul to UK. and have found all flights freezing cold. Had to purchase blankets - I know extra income - but shouldn't be necessary. Cabin crew inattentive don't seem to notice people pulling on coats or coughing and sneezing but happy to sit huddled in their private little enclave chatting all time. When complaining about temperature they don't seem to understand problem and just say captains responsibility and nothing is done. Won't fly with Air Asia again unless improvement in this matter - just thawing out now after last trip!
Value For Money 12345
yes
8/10

AirAsia X customer review

(United Kingdom)

Melbourne to London and visa versa in Premier Class. Excellent great comfort. Air Asia make long distance travel affordable. Cannot fault the airline.
Value For Money 12345
yes
7/10

AirAsia X customer review

(Australia)

MEL-KUL-BKK Return on AirAsiaX. The planes are relatively new they leave and arrive on time staff are efficient and friendly and ensure that safety standards are met. There could however be more variety in the hot meals offered. Most importantly the airlines provides value for money and offers very good promotional deals. The one problem however is the inability to provide transit services at KL's LCCT airport. You need to have at least three hours to make an Asian connection given the length of time it take to clear Malaysian immigration and to make your way back into the airport to check in for your onward connection. If transit facilities were offered the airline would be my number one choice for travel out of Australia.
Value For Money 12345
yes
8/10

AirAsia X customer review

(United Kingdom)

STN-KUL-PER-BKK-KUL-STN A340 and A330. Excellent low prices if you book really early. Kuala Lumpur Low cost Terminal quick and easy not that bad. Flights virtually on time plenty of legroom surprisingly food onboard to buy really cheap. Cabin Crew were pleasant enough although seemed to lack social skills and not enough smiles. I would use them again although the first airline to let passengers use toilets during turbulence and seat belt signs are on!
Value For Money 12345
yes