✅ Trip Verified
| Kuala Lumpur to Gold Coast return. The outgoing flight was okay, as a night flight there was nothing much to do but try to sleep. The return flight was a day flight which leaves OOL at 1035am. The crew on D7 201 from OOL to KUL on 6th July 2019 were the best airline crew I have ever encountered in about 40 years of flying! They were polite, pleasant, engaging and nothing seemed like too much trouble for them. I was just overwhelmed by their service and grace. Well done to Air Asia. The downside is that their seats are awful, they fit an extra seat into the A330 economy section which means 3-3-3 abreast instead of 2-4-2 in most other airlines. The seat width is terrible, aisles are very narrow but the seat pitch is okay. The food was good, plenty available for purchase on the way out but they seemed to run out of many things on the return flight to KL. The ground staff at KLIA2 are awful. The seem so ineffectual and when boarding, there was no announcement over the loudspeaker so everyone just got up to board, ignoring the families with kids and older people. They need to sort out their boarding procedures in KLIA2. The ground staff at OOL are a little brusque and in particular, a rude lady who was on the plane prior to departure. She snapped at passengers as the crew wanted to do a head count and some people were still standing to adjust their luggage in the overhead bins. I would fly them again just for the crew.