AirAsia Philippines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 86 reviews
3/10
No Skytrax Rating
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1/10

"impossible to obtain a refund"

(United Kingdom)

Not Verified | Caticlan to Manila. They make it impossible to obtain a refund on flights they cancel because of covid19. The only way they will allow you to interact with them is via a chatline, which invariably takes hours to get through to. Once you're through, they try to fob you off with a credit and when you insist on your legal right to a refund, they tell you it could take 6 months and even that is not guaranteed. Don't be put off by taking a credit if you don;t want that.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCaticlan to Manila
Date FlownApril 2020
Value For Money 12345
no
1/10

"haven't received any money back"

(Japan)

Trip Verified | Manila to Tacloban booked for September 2020. I booked a ticket no problem using a combination of miles and cash (paid by credit card), but after a month I received an email saying that they couldn't process my booking with miles so I have 48 hours to pay the extra fee, otherwise the ticket will be cancelled and I will get my money back. However, after more than 2 months I haven't received any money back. I tried to contact the airline through Twitter, I received a message saying that the payment was late so there is no booking, I asked them to return my money, as they promised in their email, but no reply since then.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Tacloban
Date FlownDecember 2019
Value For Money 12345
no
1/10

"no respect to customers"

(South Korea)

Trip Verified | Cebu to Davao. Has been delayed and delayed with no reason? My flight Is at 7am. Has been delayed with no reason to 8:30am, they start to say “due to operation” and delayed again to 9am and announced again with just saying “further delaying” to 10am. I’m not sure if I can take this flight today. There’s no respect to customers at least have to provide a reason or something.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu to Davao
Date FlownFebruary 2020
Ground Service 12345
Value For Money 12345
no
4/10

"couldn’t get in the flight"

(Brazil)

Trip Verified | Worst experience with an airline. Very disappointing I bought a flight ticket to Hanoi with a transfer in Kaohsiung, Taiwan. The Taiwan government site says I do not need a transfer visa as long I don’t leave the airport. However AirAsia doesn’t have the facility that allows me to remain in the airport without a visa, so I couldn’t get in the flight and they didn’t refund me. They should have given the information when the purchase made.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCebu to Kaohsiung
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"record of the transaction"

(United States)

Trip Verified | Cebu to Puerto Princesa. The web site is slow and if you get it to work it will not be transferred to the airline. I paid twice for additional baggage to be told at the counter there was no record of the online transaction.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCebu to Puerto Princesa
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Kite bag wasn't accepted"

(Canada)

Trip Verified | Davao to Manila. Kite bag wasn't accepted as sports equipment. I've been to kite festivals in Philippines, China and Indonesia and never had a problem. The thing that made me mad was when the supervisor laughed at me when I paid the extra money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDavao to Manila
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no information provided, no apology"

(Singapore)

Trip Verified | Puerto Princesa to Manila. Flight was delayed for 1hr 20mins with no notification. Only realised when the boarding time exceeded its stipulated time and no ground crew were seen at the counter at all. After half an hour, the crew finally appeared. Asked the ground crew what time was the flight arriving and they said they don't know, just wait, with a bored face. Flight finally departed 1hr 20mins later which caused me to miss my next connecting flight. No notification, no information provided, no apology and no help rendered.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePuerto Princesa to Manila
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"changes every minute"

(Philippines)

Trip Verified | Our flight was smooth at first. We enjoyed our trip from Manila to Cebu. But during our return to Manila, our flight was delayed from 5pm to 5.50pm then to 7.20pm to 7.10 pm to 7.25 pm and lastly to 7.50pm. Due to these changes every minute, we have been confused and were not able to go to the gate 20mins before the final time of departure. We arrived 6 mins late and were not accepted on the gate. Our flight was forfeited and we need to book another flight to be able to return to Manila. It was so devastating and heartbreaking as we have to incur another expense to return to Manila that costs us same price of round trip from Manila to Cebu and vice versa.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCebu to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"seat comfort is good"

(Philippines)

Not Verified | Manila to Taipei. This is really good, the flight attendants were pretty kind when entering the plane. They have food I like, the seat comfort is good and the landing is smooth.
AircraftA321neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Taipei
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"have been delayed"

(Philippines)

Trip Verified | Singapore to Cebu. Very sad about this airline. I have flown with them 3 times and all my flights with them have been delayed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Cebu
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no