"impossible to obtain a refund"
Elliott McKelvie (United Kingdom)
Not Verified | Caticlan to Manila. They make it impossible to obtain a refund on flights they cancel because of covid19. The only way they will allow you to interact with them is via a chatline, which invariably takes hours to get through to. Once you're through, they try to fob you off with a credit and when you insist on your legal right to a refund, they tell you it could take 6 months and even that is not guaranteed. Don't be put off by taking a credit if you don;t want that.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Caticlan to Manila |
Date Flown | April 2020 |
Value For Money | 12345 |
Recommended | no |
"haven't received any money back"
Ilya Vasilenko (Japan)
✅ Trip Verified | Manila to Tacloban booked for September 2020. I booked a ticket no problem using a combination of miles and cash (paid by credit card), but after a month I received an email saying that they couldn't process my booking with miles so I have 48 hours to pay the extra fee, otherwise the ticket will be cancelled and I will get my money back. However, after more than 2 months I haven't received any money back. I tried to contact the airline through Twitter, I received a message saying that the payment was late so there is no booking, I asked them to return my money, as they promised in their email, but no reply since then.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Manila to Tacloban |
Date Flown | December 2019 |
Value For Money | 12345 |
Recommended | no |
"no respect to customers"
S Kay (South Korea)
✅ Trip Verified | Cebu to Davao. Has been delayed and delayed with no reason? My flight Is at 7am. Has been delayed with no reason to 8:30am, they start to say “due to operation” and delayed again to 9am and announced again with just saying “further delaying” to 10am. I’m not sure if I can take this flight today. There’s no respect to customers at least have to provide a reason or something.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cebu to Davao |
Date Flown | February 2020 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"couldn’t get in the flight"
D Naleza (Brazil)
✅ Trip Verified | Worst experience with an airline. Very disappointing I bought a flight ticket to Hanoi with a transfer in Kaohsiung, Taiwan. The Taiwan government site says I do not need a transfer visa as long I don’t leave the airport. However AirAsia doesn’t have the facility that allows me to remain in the airport without a visa, so I couldn’t get in the flight and they didn’t refund me. They should have given the information when the purchase made.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Cebu to Kaohsiung |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"record of the transaction"
S Heany (United States)
✅ Trip Verified | Cebu to Puerto Princesa. The web site is slow and if you get it to work it will not be transferred to the airline. I paid twice for additional baggage to be told at the counter there was no record of the online transaction.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Cebu to Puerto Princesa |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Kite bag wasn't accepted"
D Pattison (Canada)
✅ Trip Verified | Davao to Manila. Kite bag wasn't accepted as sports equipment. I've been to kite festivals in Philippines, China and Indonesia and never had a problem. The thing that made me mad was when the supervisor laughed at me when I paid the extra money.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Davao to Manila |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no information provided, no apology"
C Jin (Singapore)
✅ Trip Verified | Puerto Princesa to Manila. Flight was delayed for 1hr 20mins with no notification. Only realised when the boarding time exceeded its stipulated time and no ground crew were seen at the counter at all. After half an hour, the crew finally appeared. Asked the ground crew what time was the flight arriving and they said they don't know, just wait, with a bored face. Flight finally departed 1hr 20mins later which caused me to miss my next connecting flight. No notification, no information provided, no apology and no help rendered.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Puerto Princesa to Manila |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"changes every minute"
E Vincent (Philippines)
✅ Trip Verified | Our flight was smooth at first. We enjoyed our trip from Manila to Cebu. But during our return to Manila, our flight was delayed from 5pm to 5.50pm then to 7.20pm to 7.10 pm to 7.25 pm and lastly to 7.50pm. Due to these changes every minute, we have been confused and were not able to go to the gate 20mins before the final time of departure. We arrived 6 mins late and were not accepted on the gate. Our flight was forfeited and we need to book another flight to be able to return to Manila. It was so devastating and heartbreaking as we have to incur another expense to return to Manila that costs us same price of round trip from Manila to Cebu and vice versa.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cebu to Manila |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"seat comfort is good"
Miguel Bajita (Philippines)
Not Verified | Manila to Taipei. This is really good, the flight attendants were pretty kind when entering the plane. They have food I like, the seat comfort is good and the landing is smooth.
Aircraft | A321neo |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Manila to Taipei |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"have been delayed"
Romeo Arcilla (Philippines)
✅ Trip Verified | Singapore to Cebu. Very sad about this airline. I have flown with them 3 times and all my flights with them have been delayed.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Singapore to Cebu |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |