AirAsia Philippines

Not Verified | Horrible experience all around. Purchased 2 tickets at the same time for my girlfriend and I, the airline sat us in different seats without resolving the issue. Technical difficulties at the counter which caused long check in times. I do not recommend flying this airline if you're not from the region. I don't recommend flying this airline even if you are from the region.

✅ Trip Verified | The food on board are salty and expensive. Our flight going to Phuket was delayed but the boarding crews didn’t inform the passengers. Coming back to Philippines, check in crew was grumpy and the boarding crew was not friendly

✅ Trip Verified | Checked in online, we already have e-boarding pass but we had to fall in line again to check in again and again. We thought that online check will be easier and hassle free. Not in this airline.

✅ Trip Verified | Takes ages for a bag drop off in Manila after online check-in. Attendants, although pleasant, ask too many questions. Aircraft was so hot, we stayed on tarmac for half an hour, 30C in the cabin, no drink offered. I appreciate wider seat as a plus size person!

✅ Trip Verified | Awful airline, avoid at all costs. Firstly it was over an hour delayed with no explanation. The organisation by the staff was a total mess. Then herded into buses to get to the plane and left waiting on the bus for nearly half an hour while those in the previous flight got off (why couldn't this be done before?). Then totally inflexible and clueless cabin crew and took forever to get bags the other end (again zero communication or explanation for this, no respect for customers).

✅ Trip Verified | On Sunday 13/11/22 I was going back from Iloilo to Manila and had a connection with Emirates. Between 2 and 3 am I got an email that my flight is delayed by like 4 hours. Of course I was only aware of this around 8 am when I woke up. So needed to rebook the Emirates flights which I barely managed to do because of time concerns and cost me an extra 260 pounds. Also what if I can't rebook it how do I get home? When I asked for some kind of compensation they answered since I didn't have an insurance I am not eligible for one. All I got was a little rice with McDonalds chicken and some water. If this was not enough after we boarded they made us wait another hour inside the plane so the originally 13:15 flight took off around 17:50. The first 25 mins they announced, but the rest was not communicated at all. This was my first and last travel with the company. I am disappointed and can't recommend at all

✅ Trip Verified | Late late late. A short trip from Boracay (Caticlan) back to Manila. We were originally booked on flight Z2 224 buy when we checked in at Caticlan (MPT) they moved us to the earlier Z2 226 because 224 was delayed. 226 ended up delayed anyway, so we were still late. Whilst I cannot recommend them based on punctuality, the cabin crew were lovely (and apologetic), the seats were fine (we had 8D and 8E, so quite near the front) but looking at Flight Radar 24, the plane is 15 years old and this was very noticeable. I had a snack on board and a coffee, and these were distinctly average. The human element to this flight was excellent (ie the cabin crew) but everything else was average at best, and bad at worst.

✅ Trip Verified | I cannot fault this flight - a short hop from Manila to Boracay. It's only a 45 minute flight, we left on time and arrived early. Like many budget airlines, Air Asia doesn't offer major luxury or anything, but for the price paid, for the punctuality, the polite cabin crew, I was very happy. I travelled with my partner in seats 6A and 6B, and being at the front we were very comfortable and able to disembark quickly.

✅ Trip Verified | Booked flight to connect with my international flight arriving in Manila. Airasia brought forward the flight to a time which I couldn’t make due to my flight arriving later than the rescheduled time. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. There is no way to get in touch with them to get refund. I still don’t have refund.

✅ Trip Verified | I booked a connecting flight from Manila to Tacloban few weeks ago then Airasia cancelled and rebook my flight 1hr after my arrival from international flight. Then when I tried to re book the customer service is doesnt want to entertain my issue. I had no choice but to rebook it the next flight. I have waited 9 hrs at Manila then 2 hrs before the scheduled departure they announce again there will be delay of flight.