| The only number available to call anyone for help is long distance to India and after waiting on hold for an hour (paying for a call to India), they say they only handle domestic flights in India. At least the Indian guy confirmed that there is no other number and you have to "chat" online, and the wait is over an hour for that too. And there is no countdown to your time to chat, and no audible alert when your agent is available, so you have to literally stare at the screen for an hour and hope you happen to see when they show up. If you don't respond within 60 seconds, they end the chat. If you are waiting for the agent to type or look something up for longer than 60 seconds, it ends the chat. So you have to keep typing "still here." Absolutely ridiculous. I was contacting them because they had sent an email saying I am eligible for a flight credit for my flight that They cancelled, but their website is so bad it didn't let me claim that credit. Nothing but errors and missing flight information. Then the agent said I wasn't eligible for a credit, despite the email They sent affirming that I would get a credit. I sent him the email, and he didn't budge.