AirAsia India

✅ Trip Verified | I travel at least four times a month and Air Asia truly ruins any flight that I have to unwillingly take with them. With the horrible past experiences I made it a point to never book this airline but some times due to emergencies I had to resort to this and as I expected I was so furious and disappointed by the end of it. The staff isn’t trained at all and I don’t think they’re equipped for basic customer management. They are angry, rude and unbothered. Worse is, I think they’re so frustrated with where they are working

✅ Trip Verified | Taking this opportunity to appreciate and thank the entire team of I5 792 for providing amazing service and support during the entire journey and making it a memorable one. I have traveled a lot however this was the first time for my parents and trust me it could not have been better than this if it wasn’t the crew who made it happen, specially Mr Shubham the cabin supervisor. He is extremely polite, professional and empathetic. He treated my family like his own and was very polite and respectful to all the other customers as far I noticed. I wish to see cabin crew like him on all flights because they are the ones who make a difference. Would also like to highlight his amazing announcements, loud and clear unlike many other. Once again thank you everyone for an amazing experience hope to see you all in future on AirAsia flights.

✅ Trip Verified | The worst airlines in the history of mankind. Absolutely hate it, won't recommend at all. Stay away from it and go for Indigo or Akasa. Waste of time and money.

✅ Trip Verified | Would like to give big thumbs up to boarding crew Ms Noor at Tiruchirappalli Airport. We are four family, flying from Trichy(India) to Singapore). Boarding process went very smooth with her providing detailed explanation before keep luggage, what can bring and what cannot, She is quite knowledgeable and inform the passenger upfront to complete the boarding process smooth and fast.

Not Verified | My mother travelled alone in Air Asia on 07 June 2023. The flight was very comfortable. Services were good. Ground staff was extremely helpful. Sincere thanks to the ticketing staff.

✅ Trip Verified | I will like to thank entire staff of Air Asia. We were on family vacation with my 2.6 year old child and got amazing cooperation. Without any hassle we could book seats and the entire journey was enjoyable. Will like to be thankful to the pilots as the landing on all the flights was smooth. I paid my gratitude to the staff personally too.

✅ Trip Verified | Special appreciation to the cabin crew Sonika. I was super impressed with her fluency in announcements, all three different languages and it was just amazing to hear her out.

✅ Trip Verified | I was supposed to be travelling from Bangalore to kochi on the AirAsia flight on March 23. We reached the Airport on time but because they didn't mention that the flight is in the newly launched terminal. We were late to reach the boarding gate but even though there was still time to board the flight, the crew didn't allow to board the flight. We knew this because when we where waiting to leave from the second terminal 15 minutes after not allowed entry another Airasia crew asked tried to help us to board the same flight 15 minutes after being denied entry. This is completely unacceptable behaviour unexpected from AirAsia India and we will make sure not to choose this flight again in future.

✅ Trip Verified | Airline staff helped me with last minute web check in cancellation also helped locating the luggage and provided the best support and service. 5/5 for such hospitality and customer delight

✅ Trip Verified | First time flying with Airasia. Hospitality and customer service was excellent. I arrived late in airport due to my car got an accident and check in gate was closed. However upon requesting airline staff that I have international connection, they allowed and assisted me in getting to the aircraft. A very big thank you to AirAsia India for making my travel successful.