Air Vanuatu

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 46 reviews
5/10
No Skytrax Rating
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4/10

Air Vanuatu customer review

Auckland to Vanuatu B737-800 return. Seats good overhead screens played for half of flight. Meal okay crew frumpy but hardly seen with Air Vanuatu. I was kicked in the back by a young child every minute of the flight until the last half hour and the two children were raucous and out of control the whole way.
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4/10

Air Vanuatu customer review

Brisbane to Vila via Santo return Santo to Brisbane. Friendly smiling flight attendants comfortable seats and meals and drinks provided. Santo to Vila on the same 737 we were given bottles of water and packets of banana crisps. However the flight from Vila to Santo was a very different story! We waited anxiously for the 737 to arrive to fly us to Santo but about 2 minutes before take-off there was nothing on the tarmac but a little De Havilland Twin Otter aircraft! And that proved to be our plane! No flight attendants no inflight snacks no toilets but that's what travel is all about!
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4/10

Air Vanuatu customer review

Brisbane-Portavila and then Portavila-Sydney economy class. Excellent service good recline of seat in economy nice inflight reading material. All in all a superb service.
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4/10

Air Vanuatu customer review

Auckland- Vila return. Out in Business and return in economy. Service on both sectors friendly and efficient - business class was in most respects a good experience with exception of the terrible seat pitch. Not a true business class pitch but sectors flown are mostly under 3 hours. Pitch more like about 35-38 inches felt like a premium economy seat pitch. Return food average economy fodder (who wants to eat a full dinner service at 2.00 am). Crew excellent. All in all Air Van are a very good little operator with newish 737-800. Would recommend despite the abysmal seat pitch in J class.
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4/10

Air Vanuatu customer review

Economy class from Brisbane to Santo return. The crew tried its best to make the journey most comfortable with decent food and a few rounds of drinks including wines and champagne. FA's smiling. The 737-800 seemed to be new. The entertainment system consisted of music programme and advertisements on Vanuatu which is okay for a 3-hour-flight.
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4/10

Air Vanuatu customer review

Syd-Vli-Syd on new tropical livery 738. Comfortable leather seats with good legroom. Service with good choice of beverages followed by a hot meal. Cabin crew in attendance and responded with a smile to all passenger requests.
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3/10

Air Vanuatu customer review

SYD-VLI-SYD in business class. I agree with others comments on the service and friendliness of the airline but Air Vanuatu must do something to improve their business class seats - although they are wide enough the pitch is dismal and does not even allow a footrest. I would urge Air Vanuatu to at least upgrade to Air Pacific standards ie a 50 inch pitch and seats with a proper footrest. Otherwise I can only commend the airline.
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4/10

Air Vanuatu customer review

4 flights with Air Vanuatu Sydney - Vila return in the last 6 months. Once the seat belt sign goes off they start their cabin service within 60 seconds not hiding behind a curtain for 30 minutes. Also when you hit the call button the longest time it has taken to get service was less than a minute.
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Air Vanuatu customer review

BNE-VLI Economy VLI-BNE Business A great old style service airline reminiscent of Ansett or Qantas years ago the economy flight comes with full meal and drink service and extra requests are no problem even on this 2.5 hour flight seating was about the same as you'd expect on a 737 domestic service. On the return we paid at the airport for an upgrade (cheaper than booking in advance if you are prepared to take the chance) for the $A200 extra you get the priceless opportunity to wait in the airconditioned lounge rather than the Pt Vila departure lounge with its slow fans and 99%humidity. On board the food choice was excellent for a 3 hour flight 2 course meal and then they bring out fresh cheese and fruit selection and easter eggs for the holiday nothing was a problem. The seats are wider but not much leg room. Only the IFE is limited but its free. There is no better short international flight airline than Air Vanuatu.
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Air Vanuatu customer review

SYD-VLI return and VLI-TAH. Long flight on Air Van's 737 was nice and clean. Seats were okay maybe cramped for anyone over 175cm. Flight attendants were very positive and helpful with full meal services for both main flights and on schedule service. Best way to fly to Vanuatu.
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