✅ Trip Verified
| Air Vanuatu is the worst experience I had as a traveler. Booked 2 flights with them (a domestic and an international one). Due to weather conditions (cyclone) the flight from Port Vila to Luganville got cancelled, I've been notified with a phone call. They didn't mention when there will be a new flight, they simply said 'we'll let you know', fair enough. The next day I called and they said 'no flights, but keep calling us'. I called again after 2 days, still nothing. On day 3 after the cancellation I checked the flight schedule and saw that there was a flight going to Luganville, so I called them and they said 'oh yeah we have flights now'. So if I didn't call, they wouldn't even bother telling me. They booked me on a flight for the day after. 1 day later I had a flight from Luganville (Espiritu Santo) to Brisbane and then a connection to Sydney. While we were at our hotel, I received an email from the hotel manager not the airline telling us that the flight might be cancelled. No updates until night and then at dinner time we are told that the flight is still a 'maybe' but we should go to the airport anyway and they'll make a call there. We go to the airport at 10.30pm (flight was at midnight), at the check-in they tell us that the flight is still going from Brisbane to Port Vila and they didn't know if it would come to Luganville, and if it would, it would not be before 2am. We get asked to wait, at around 12.30am we are told the flight is cancelled. Now, you might not know, but the Luganville airport is literally in the middle of nowhere, no taxis, no info point, no internet connection, nothing! The check in girl says 'just go back to your hotel'. Being unable to talk to the hotel, we (all passengers) complain and they finally arrange a van to take us to the closest hotel. In the meanwhile, the hotel where we originally were, sent someone to pick us up. Got back to the hotel for the night, but still, not an email, not a message nor a phone call from Air Vanuatu. Next day, we are told (still by the hotel) we are on the 5.30pm flight (not scheduled), I call Air Vanuatu mentioning we lost the connection to Sydney, the operator says 'is there a flight to Brisbane today?' I had no words we go to the airport at 4pm. Flight is on, and when I mention about the connection, the girl goes to their office (taking my phone with her) and comes back saying you can check in at Brisbane airport at 3AM. (we were going to land at 8pm). I ask to change it to a human hour so we could sleep in hotel, since there is a flight every hour to Sydney, but nothing, we catch the flight and when landed, I tried to call support, but clearly, they close at 5pm. So I then booked a flight myself for 8am, just to add an extra expense as if it wasn't enough. Now I'm trying to reach out to them to get a letter for the insurance, but still nothing. I understand there are no options sometimes because some locations are only connected by them, but if you can, book with another airline. Air Vanuatu is way far from being an acceptable airline when it comes to assisting clients. Stay away from them!