✅ Trip Verified
| Two very bad experiences with Air Vanuatu. At arrival in Port Vila the Air Vanuatu agent was forcing me to pay for a second return flight (as he could not find my reservation which I made through Fiji Airways). The member of staff was very unrespectful at many instances. I quote one of them "stop wasting my time I would like to go home now so buy this ticket". When finally I managed to find my ticket number and he finds my booking, he did not apologise for the 2h down the drain and the free humiliating time he has been giving me. Our flight from Norsup to Craig Cove planed at 11:40 (originally planned at a different time but we had received an email to notify us of the change) departed at 11:10 without us. Due to a mechanical problem our driver couldn't take us 2h before the flight to the airport. However despite having given them our local number, Air Vanuatu did not bother calling us as we were missing on the passenger list (in an 18 seater I must point out!). Waiting for the scheduled time and depart on time (not 30 minutes earlier than scheduled) is not for Air Vanuatu common practice of passengers are missing. You are just expected to pay them and have 0 service in return. I'm not usually complaining but here I think something needs to change. It's ok we were on holiday and we found a work around (Air Vanuatu didn't not apologise in any way shape or form, we were just told we were supposed to be at the airport 2h before) we had to find our own solution ourselves. I'm very sorry for people in Vanuatu who have to deal with this on a daily basis however. All we ask to an airline is to be courteous with its passengers and respect its schedule!