Air Transat

We travelled from Birmingham to Toronto in May in Club Class. The flight out was very good but on return the service was very poor. When the staff got to us they had run out of food options and we were told we only had the vegetarian option available. The attitude of the cabin crew was almost insulting and we told them so at the end of the flight.

LGW-YYZ YYZ-LGW Staff were rude especially at the boarding gate. Flight was full very cramped and staff only came round at meal times to offer drinks there were no other drinks offered and the food was terrible. I was not satisfied with the service so will not fly with them again.

LGW-YYZ Non stop flight on Airbus 310. Very long walk to airport check in from entrance. Initially I was unable to find check in desks. After about 10 minutes of looking around I notice a sign pointing to a back corridor. Check in was fast and efficient. My bag was 2kgs over but the agent did not charge me. Flight departed late but the pilot made up time in air. Flight was full except for a few open seats. About an hour in the air we were provided with a complementary meal and non-alcoholic drink. Every so often the flight attendants came around with water tea and coffee. Since this was one of their older aircraft there was TVs every few rows. I did not like any of the inflight movies so I read my book instead. Overall I was satisfied with the service I received. Will use them again in the future.

This summer flew Frankfurt to Calgary in economy on the new A330 and it was a real pleasure. Comfortable seats more leg room and the personal LED screens and entertainment available was excellent. The new cabin lighting was soothing. I've travelled Air Transat many times on their older aircraft's - very cramped and just ok. I will definitely fly with them on long hauls again as long as its on the new planes!

MAN-YYZ return. Offered vouchers as overbooked on outward journey (Manchester to Toronto). Were told that they are frequently overbooked and look for volunteers to go a different day. Refused and checked in regardless. Airbus A330 both ways but not the same plane set up. MAN to YYZ - leather seats but no IFE. Good food and cheery cabin crew. Check-in line was long but moved swiftly. YYZ to MAN - Ridiculous check-in line with flights to Paris and Frankfurt also in same line (Why?) very very poor elderly looking plane needed refurbishing seats at the end of their life span. Ran out of food by my seat (43F). Both ways on time YYZ to MAN actually arrived ahead of time but was forced to wait for an airbridge. Only airline flying MAN to YYZ but aircraft both ways needed updating.

Travelled in club class Gatwick to Vancouver on old plane had big reclining seats so legroom was great. Entertainment poor made to watch a single overhead screen showing kids movies - tedious for 9 hr flight. Club class on return trip in the newly refurbished air bus. Modern design of seats meant that although they were fairly big they do not recline! They sort of slouch forwards. I'm 6ft 3 and had a really uncomfortable trip knees and shins on the seat in front. British Airways premium economy next time for me.

Flew from Toronto to Gatwick and back. Airbus A330 plane - small uncomfortable seats no individual entertainment system. The airline makes you pay to use blanket or headphone. Had a very noisy rugby team flying to London along with us whose antics added to my woes. As a vegetarian I got the exact same tasteless bland food while going and coming back. When I checked in at Gatwick for my return flight the lady at the counter surprised me by saying that only 5 kg of baggage was allowed as a handbag and that my shoulder bag now counted as an extra cabin baggage - a clear ploy to earn extra money. So my total cabin baggage now weighed in excess of 5 kg. So what did I do. I took out my jacket and put it on took out my e- reader and lo behold - my baggage now weighed less than 5 kg. So I was let in without paying any extra. All this hassle in addition to the fact that Gatwick is almost an hour long commute from central London which adds to your travel time especially when you have to catch an early morning flight.

Big difference between Club and economy. Club does not cost much and it is really similar to premium economy on other airlines but it really is worth it. This was on an aged 310 from Manchester to Toronto. We could not get club on the outward leg but did for the return. Huge difference in comfort and attention: the upgrade was only some £97 each! I am 6'2 and was very uncomfortable on the back: very comfortable in the front given the extra baggage food drink and good service the upgrade is tremendous value.

Flew Toronto to Cancun Aug 19 return on the 26th. Seats were very uncomfortable. They advertise a good seat pitch which is true however the width is terrible. There was something very uncomfortable about the angle of the seat. The value of the ticket was not worth it. Back to Air Canada or Westjet for me. Food was tiny portions and not very good even though it was free. Only one movie on an overhead screen is that not flying in the 90's? The airbus 310 was ancient both ways and showed it. Staff did not hand out Mexican immigration forms that caused a great deal of lost time for all 250 people on board at the airport. Every other airline I have flown on gives all the forms needed.

From Gatwick to Toronto then Toronto to Gatwick. On the flight from Gatwick to Toronto there was a change in planes after we bought the tickets and because of this had two different sets of seat numbers staff at boarding were helpful during this. Flight was enjoyable but after we left the gate the pilot said that the entertainment system didn't work so for the first 4 hours of the flight there was nothing to do after they got the entertainment system to work there was a very poor selection of movies. TV screens are 10 rows apart and no individual screens. The food was inedible. The flight was delayed but we arrived in Toronto early. Now from Toronto to Gatwick to begin with we checked in staff seemed very friendly but didn't quite know what they were doing we stood at the check in for 10 minutes while the woman serving was talking to another member of staff. We took off because it was a night take off the lights went off then the reading lights began to have a mind of there own going on and off flickering on and off. It was about 1 hour into the flight before we were offered a drink the food was even worse this time. It was impossible to sleep as the staff come around every half an hour to offer you something. Then the lights went out and it was pitch black in the cabin until we landed the reading lights worked just then landing the lights came on and flickered on and off until we got to the gate. We waited half an hour to get off the plane when we got to the gate. Then the real fun began Air Transat had lost out luggage and we are still waiting for the bags. Other times I have flown with Air Transat we have had no problems. I would not recommend them anymore.