Air Transat

2 days prior to my departure I received I voice mail message from Air Transat to saying I was being downgraded to Economy class from the club class seat I had booked and been confirmed on 6 weeks earlier. Told it was due to plane reconfiguration. They were offering a $230 refund even though the upgrade cost almost $400 and a seat in economy. However they only had 2 seats available the in the very last row of the plane. I had no other choice than to cancel my travel plans due to what I was being offered. I guess the airline thinks that because they are the only direct flight to Manchester customer satisfaction is not important. Next time I will choose another Airline even if it requires a connecting flight.

We flew from Gatwick to Montreal on 1 Oct 2012. It was an old airbus. We were economy and for nearly 250 people 4 toilets were available as club class had their own. About two hours into the flight two toilets blocked and were unable to be used. Then another toilet blocked leaving just two toilets for all economy passengers. People complained as we had to queue and wait for nearly 20-25 minutes to use a toilet. Staff were pretty rude to a number of passengers who complained to them direct. It was agreed that the club class toilet could be used by those in economy. Our flight back we flew club class we checked in on 14 Oct at Montreal all seemed to be ok just as we were leaving the desk the operator requested our documents back again and removed two bar codes from them and put two others in their place. We asked if there was a problem with her doing this but she told us no all right now. We arrived at London Gatwick on Monday morning to find that all baggage we had thought was on the flight wasn't.

Club Class Toronto to Paris Frankfurt to Toronto. I have no issues regarding the non-renovated A330-300 in which we flew Toronto to Paris - having two Club Class lavatories on this plane was very nice service and food were excellent and flight attendants great. Our flight from Frankfurt back to Toronto was one of the older A310-330 which was a complete embarrassment and insult to the whole Club Class experience. The condition of this old A310 has almost completely turned me off ever flying Air Transat Club Class again. For two passengers I paid a fair bit of money for the Club Class experience on this flight only to find that my headrest had become detached and was falling off the back of my seat. The armrests on both of our seats were worn bare and ripped from use looking tacky and shabby. The seat ahead of me was not secured properly and as a result had twisted sideways into my seating area. The seats were worn and uncomfortable for this 9 hour flight. Come on Air Transat! Not having power ports personal seatback video screens and air flow regulators is not acceptable when flying in this day and age. The shabby-looking cabins are not helping either.

Flew Rome-Montreal on the 8th of October. Although I was satisfied overall with the flight I must warn people to be on the look out for flight schedule change without notice. My flight was advanced by 2 hours and I was never notified. I found out by chance and luckily was at the airport over 3 hours in advance. This not acceptable. People could easily miss their flight and be left stranded. Lack of consideration.

My husband and I travelled to and from Canada last month flights on time. However we found the seats very cramped and aisles extremely narrow. The food was poor complementary glass of wine amounted to 100ml. - with no top-up offered! It was not possible to tell the seniority of the cabin crew as no badges were visible and no distinction of uniform was evident. On our return journey which was overnight the lights were left on most of the time - not conducive to sleep. We have both travelled economy class before with other airlines and had better service than we experienced with Air Transat.

Our many previous trips to Vancouver were via Canadian Affair and Thomas Cook flights. This year when six of my family over the space of a few days flew to Vancouver for our eldest son's wedding we used Air Transat. Paid for seats were changed return flights changed from direct to one stop and one flight cancelled all together. The staff on the way out were fine although the food was indifferent. On the return journey we queued almost two hours to check our luggage in. The meal which was served some 2.5hours after take off (touchdown in Calgary delayed this) was down to a choice of one by the time it reached us. It was something we didn't like and it was basically take it or leave. No offer of even crisps or chocolate instead. We had to wait a further six hours before getting a small croissant and yoghurt. The cabin staff couldn't have cared less. Will we use Air Transat again. A resounding no.

Club class from Toronto to Dublin and back in Sep 2012. To DUB was in second row and could not see drop down screen at all. Did not eat dinner which was served at 10.30 at night. Seat comfortable enough for sleeping. Breakfast consisted of a hard roll and fruit. The FA's did not know how to make a good cup of tea. Began to wonder about the wisdom of paying extra for Club class. But on the way back-what a difference! Individual television sets. I was in row 1 and could stretch my legs out straight. Started with champagne before takeoff then drinks after take-off meal service with wine (I picked my choice 45 days before) after dinner drinks chocolate bars and pringles Irish coffee light lunch before landing warm cookies and finally chocolate. Seat even had an electrical plug. Club class includes complimentary blanket pillow ear buds hot wipes etc.

Economy class from Gatwick to Vancouver and back and was pleasantly surprised. I was fortunate to have planes with seat-back televisions and found a decent amount of films/TV shows/audio etc but no games. I'd say the food wasn't the best airplane food I'd tasted but there are opportunities to buy food at the airports before boarding. If you're over 5ft 10ins tall and the person in front of you reclines their seat you'll feel a bit squashed. Cabin crew on both trips were professional hard-working and friendly and bearing in mind the reasonable cost of the tickets I'm satisfied with the service and would use Air Transat again.

The ticket I had was the seasonal charter from Glasgow-Calgary on the A330-200. I was in club class and I thought the service was excellent plus I was in the new cabin C-GITS and it was a wonderful environment with friendly crew the price was £350 for 3 weeks with return!

We booked Club class for our trip to Italy September 7 2012 because of the added comfort level on a longer overnight trip. We were devastated by the transformation from the old Cub to the new Club class. The seats were very uncomfortable there were more seats added to the cabin and the service was anything but good. On the way home September 28 2012 we were treated to the old Club class on a plane that had not been refurbished. The difference was amazing - smaller amount of club seats much more comfortable and roomier seats with absolutely great service. Change is not necessarily progressive in this case it was just discomfort with poor service at a higher price.