Air Transat

I flew option plus from Calgary to London Gatwick on December 19. Flight delayed due to weather in Vancouver and our flight crew being stuck there but staff kept us informed and when the crew did show up they were apologizing to all the passengers waiting. Flight was great with all the extras included in the upgrade very much worth the cost for the option plus! Flight back also delayed and it was over booked upon check in they asked if I would fly back the next day. Air Transat counter was a bit out of the way at Gatwick but was posted and easy to find. I received a complementary upgrade to business class on the way home which was a real treat on a long flight! Overall very happy with the service food entertainment and seat! I had a new plane going an old plane on the way back and overall for the low cost in comparison to other airlines I would recommend it to anyone!

Flew Gatwick to Toronto on 7 Jan 2013 (TS623) economy. Flight was busy and left a few minutes late. Attendants were good and was food was for the most part edible. Plane did not feature their full entertainment - however it had USB charging facilities. Seats were a little tight (9 abreast on an A330) - but tickets were cheaper than other carriers. The outgoing flight (on 16 Dec) was on one of their refitted planes which offered better seating and entertainment although featured similar identifiable meat for dinner! Lights not fully dimmed despite it being an overnight flight - which was rather frustrating!

London to Toronto with a connection with Westjet to Winnipeg. The long haul flight was cramped with virtually no leg room - the person to my right was very tall and he had to lean over me to fit into his seat. The inflight entertainment was a little TV screen that showed an old movie food was not the best but to be fair all economy food is mediocre at best.

UK-Calgary-UK. Seating cramped no water in toilets to wash on return flight. Wanted payment for pillow and blankets (credit card in CAN$ only). 3 hours late going out one hour late on return. Food mediocre service mediocre stingy on offering water and juice. Will not fly again with them and will not recommend them.

The staff at the boarding gate were very rude. Seats extremely uncomfortable! Food was terrible. Drinks were only offered when food was brought around. Inflight entertainment did not work on the flight from Europe to Canada (a very long flight with no entertainment). Return flight sound quality was so poor you could not stand to listen to it anyhow. Customer service took over 2 months to respond to my complaints. They made an unscheduled stop and as far as I am concerned if I pay the extra money for a direct flight I expect to get a direct flight!

Excellent flight from YYZ-CDG and the staff were great. Flying back from GLA-YYZ was the worst experience. The same bag I carried on the flight to CDG and then from CDG to LHR I was told it was too heavy to be a carry on and that I was only allowed one carry-on despite the fact my other 'carry-on' was a laptop bag in clear contradiction with their posted signage. I was fobbed off with 'corporate policy'. Leaving GLA their entertainment was still shown on a tube TV and they didn't stock a single vegetarian meal leaving a half- dozen people eating extra loaves of bread - which were stale.

Manchester to Toronto October 23rd Must be the worst Airline l have travelled on. Very little space food was awful entertainment screens are still in the middle of the plane staff just did not seem interested and just to make matters worse they tell you that this airline has won awards in Canada. Never again.

GLA-YYZ and return a week later. Outbound flight delayed by 20 mins because of no-shows we were informed. Very hot cabin. Airbus A310 was full not much legroom in my middle seat. Service was standard smooth flight pilot pointed out Greenland as we flew over. Return was also full very chatty attendant who must have mentioned that we were going to arrive ahead of schedule in GLA about 10 times before take-off! Also informed that we were flying on the day of Air Transat's 25th anniversary. A bit more legroom this time (different A310 maybe?) again service was fine slept for a few hours and awoke to landing in fog in GLA smooth despite this. Transat are the only operator to fly this route direct and that's why I booked. Actually flew home a week earlier than originally booked and had to pay full price but this is explained when purchasing so can't complain.

Travelled to Toronto from Gatwick November 5th returning on November 9th. Flew Club class A310 out and A330 back could not fault the whole experience from check-in to to baggage collection.

Flew Club Class from Toronto to Madrid. Sep 23/2012 back on Oct 15/2012. Booked Row 1 and despite what seat guru says it is a bulkhead both ways can't straighten legs. Service was fine. Even though we had booked direct Madrid to Toronto they changed schedule days before we left to have a stop in Montreal with a plane change. When we got on new plane our seats were taken by Transat crew going to Toronto which reluctantly moved. Frustrating to fight for your seat after a 8 Hour flight.