Air Transat

LGW-YYC return. 2 hours late leaving LGW due to water leak on time returning. IFE good food very average my wife had no main meal on the return as vegetarian choice had run out. Not impressed by the 3-3-3 seating. Cabin crew very good both ways. We had these flights as part of a tour so no choice of Airline. They would have to be very much cheaper than AC or BA to be our first choice.

Took a Christmas flight from London to Vancouver. This is the second time I have flown with the airline. I travelled on a newly refurb plan. I travelled with my family and we had a baby and paid additional money for the bassinet seat at the front. I really can't say one nice thing about this flight. The lighting is awful fluorescent mood lighting which appear not to work and was directly over the bassinet no method to dim. Seat arms are solid and could not be lifted up (unique to the front row middle) which is crazy. In addition all the galleys have been removed so there is one at the front and back with just row after row of seats. I fly a lot long haul and typically you have some space to stretch your legs or stand around. Not with this config. Food - rubber pasta with cheese sauce - this was not even edible. One positive point is they are cheap you do get what you pay for.

I have flown with Air Transat many times as they are the only airline to fly direct from Manchester to Toronto. Now at the time of writing - 7th February 2013 - I am booked to fly with them on 15th May 2013 and back again on the 30th May 2013. So anything I put here carries the caveat that it may all go pear shaped at a later date. Having said that though it's a case of so far so good. I have never had a problem as yet. The flights have left and departed on time I have enough leg room and the seats are certainly big enough for me - an average sized person. The aircraft's are clean and tidy and I have found the food always to be hot and tasty. You only have to pay for alcohol from the bar but what the heck you get complimentary wine with the meal. Staff are friendly and helpful. The entertainment can be a bit iffy at times but they are upgrading the entire fleet so teething problems are to be expected. I always take my iPod and a book just in case - it's just a matter or preparation. I would recommend Air Transat to anyone. The planes I have flown on are always full so they must be doing something right.

We flew from YYZ-Santa Clara Cuba-YYZ. Jan 26 2013. Flights were on time for departure even left a few minutes early. Was given a choice of hot dinner wine with dinner and bar service the option plus is a treat for extras blanket headsets extra kilos and champagne bottle as welcome drink. On both flights the crew were professional and attentive. Both aircraft's were clean and comfortable. I will fly Air Transat again!

Flew Toronto to Gatwick January 24 return on 31 January. Both ways very good flight. Outbound aircraft had the mood lights that's the plus point. My reading light was on all the way so the crew offer me an eye shade. Food and entertainment ok for 6 plus hours. Return same as excellent crew offered extra food and soft drinks. Value for the money paid only $640.

We flew from Calgary to London Gatwick. The plane was old the seats were cramped and my seat had no working entertainment I had no music no movie no reading material. Sleep was impossible and we flew over night. The staff tried to help no but one returned to say if the entertainment could be repaired at my seat. Finally they told me it did not work but I could move - away from my wife which is not acceptable to me. I have never been so relieved to reach a destination. My patience was wearing thin. Never again.

We flew with our 7 year old daughter from London Gatwick to Toronto on January 10 2013. This was the last leg of our World Trip and we had travelled on 9 different airlines as we travelled around the world and were now heading home on a Canadian carrier. Terrible! That is the word to describe the rude service of the staff on board. The airline claims it was voted as the number one Leisure Airline in the world. How can that be? They charge you for everything on board and when you ask for something the first thing they tell you is that there will be a cost involved. Enough already! We know just sell me the item I ask for. I will never fly with them again.

Flew from Toronto to Glasgow on Jan 09 returning Jan 24. Online booking and check-in was flawless but no online check in for return flight from Glasgow. Schedule was well met in both cases and meals were as good as you would expect to get on any airline indeed much better than some of the majors we have flown on. Both aircraft were clean and comfortable enough for a transatlantic flight. With one exception concerning car rental through AirTransat which I will deal with directly everything was perfectly acceptable and value for monies paid.

Flew Toronto-Gatwick Sep 10-Oct 17 - Options Plus. Very good flight both ways food ok seat ok. Very helpful with luggage and check-in.

Flew from Winnipeg Canada to Puerta Plata Dominican Republic on Jan 7 2013. Flight 266 an A310-300 was on time for departure even left a few minutes earlier. Flight time was 5 hours and was smooth. Was given a choice of breakfast meals - either Spanish omelette with potatoes or a spinach omelette. Return flight 267 was even better I asked for extra food and was given double what I had asked for flight landed 15 minutes ahead of schedule back in Winnipeg.