Air Transat

YYZ (Toronto) to Rome Italy. We have flown with them many times and once again we had a great experience. We have flown them we have gone Club class but for the second time we went option plus for this trip. It cost $130 per person return and it was well worth it for our 8.5 hour flight. You get your choice of seat when you book choice of meal before economy class and many small perks. When we went to Mexico the cost was $80 again worth it. Every time we have flown Air Transat we have had a great flight and service and we will continue to fly with them if the price and location is right!

My wife and I travelled return from Toronto to Gatwick London. Left on 4 Juen 2013 returned 16/06/13. We were very pleased with the flights and service. The seats were a bit cramped but satisfactory for the journey. The food was good enough and the service excellent. Nice pleasant cabin crew. Check in was fast and efficient friendly counter staff at Gatwick. Planes were in good condition and have a very pleasing interior. We would definitely fly Air Transat again.

Amsterdam to Vancouver and vice versa in May-June 2013 in the new furnished plane. We travelled economy and pre- booked Option Plus and made reservations for the duo seat in the back of the plane row 44 which is directly behind the last row of 3 seats. This gives you more room on the isle side which is very comfortable. Option plus gives you a lot of pleasant privileges: a bottle of Prosecco per person first choice of hot meal snacks from the bistro menu comfort kit. Staff was very friendly both ways and seats are better then we expected. They offered enough drinks more than we needed and we have had more than enough to eat. Very recommendable airline especially if you consider the prices compared to other airlines.

My wife and I recently took flight TS296 and TS297 from Calgary to Glasgow and return we would like to say the flights were excellent from check in to landing on both flights. The new cabin lighting and design made the flights more relaxing. We will definitely fly with them again.

Toronto to Athens May 26/13 - Checked in online a few hours before flight. No good seats left (our fault due to late check in) check in at airport went off fast and effortlessly. Older plane with no individual screens. Row 27 (middle) right at the washrooms. The meals (3 choices) and service were good. Seats were comfortable enough. Entertainment was fair. Return was the same style of plane (Row 24 window this time). No individual screens. Meals (3 choices) and service were good. My only complaint is Air Transat really should be using the newly configured planes for all the long haul flights over 6 hrs. It would make the very long flights more enjoyable.

Flew from BHX to YYZ on A310 had read some very negative reviews about the airline and aircraft so was very nervous about what to expect. But overall it was a good pleasant flight definitely more value for money as the fare was really cheap. Just like any other North American carrier the service and cabin wasn't what you find on Asian or European carriers but having said that the crew certainly made up for it with a great friendly attitude. Being a dual national I travel to Canada every year and have used AC/BA in the past but will certainly try to book with AT the next time.

My wife and I have just returned from a holiday in Canada. This was our first trip to Canada which was great and our first experience of Air Transat which was not so great. Unfortunately my wife is Coeliac so therefore needs a gluten-free meal. Despite having requested and received confirmation from our travel operator that gluten free meals would be provided on both the outward bound and return flights these did not materialise. At the Air Transit check-in desks we asked the attendants if the requested gluten-free meals were on board and both times we were told no. One individual even suggested that we should just go and buy something. It is time that Air Transat and in our experience most other airlines take these requests seriously and act responsibly.

On the outgoing trip from Toronto to Gatwick all was well we got bumped up to Club class. Return trip was not so good. We flew home from Glasgow on one of the ancient A310's the staff were very good but the plane was cramped. We did not have individual screens for the entertainment on a flight that long passengers should have a choice on what to watch. The food was awful I am not even sure what it was they served. It's time Air Transat got rid of those relics and updated their fleet.

We flew YYC to AMS in May. Our flight was on time and boarding was painless. Seats in front on the way over were middle seats new cabin. They were average. On the way back we had rear seats row 41 by the window. There was lots of room and the wider aisle was great! It seemed that everyone forgot there were washrooms at the back because there was not a lot of traffic. Meals were what you would expect. We bought option plus and enjoyed pre boarding first choices and quick baggage. Return trip was in an older plane but fairly comfortable would fly with them again. For the money and lack of a stopover it was worth it.

May 19 2013 Cuba to Montreal. My vacation started well but ended in a nightmare. First the check-in went wrong. We travelled as a couple paid for a VIP check-in and entered the line-up in the middle of the pack but for some reason we were the last 2 passengers to get our boarding pass. We couldn't even get seats next to each other. I tried to speak with an agent on board to see if we could be relocated to sit together but no one seemed to care. Onboard the service was horrible. Always were the last ones to be served and I couldn't even order a sparkling wine chips or chocolate because flight attendants were too busy attending to other passengers or attending the option plus passengers first. The overall experience was very disappointing with Air Transat. Will not book with this carrier anymore nor recommend it to anyone.