Air Transat

Travelled to Toronto from Gatwick November 5th returning on November 9th. Flew Club class A310 out and A330 back could not fault the whole experience from check-in to to baggage collection.

Flew Club Class from Toronto to Madrid. Sep 23/2012 back on Oct 15/2012. Booked Row 1 and despite what seat guru says it is a bulkhead both ways can't straighten legs. Service was fine. Even though we had booked direct Madrid to Toronto they changed schedule days before we left to have a stop in Montreal with a plane change. When we got on new plane our seats were taken by Transat crew going to Toronto which reluctantly moved. Frustrating to fight for your seat after a 8 Hour flight.

We booked a flight from Newcastle Airport to Toronto Pearson. Check-in was smooth even though we had to wait half an hour after the scheduled check-in opening time. Boarding was relatively smooth as many people didn't know where the gate was. Departure screens were all broken so people only found out 10 minutes later. Once settled in we had very attentive service from the cabin crew. The food (pasta and beef) was nice but the pasta was slightly bland. We also had a pizza which tasted nice. In-flight entertainment was a shared TV screen but it was fine for the 7 hour flight. Also to mention they need more toilets for economy passengers as 4 toilets for over 200 people isn't good enough. Flight was enjoyable but they newer planes with individual TV screens for everyone.

2 days prior to my departure I received I voice mail message from Air Transat to saying I was being downgraded to Economy class from the club class seat I had booked and been confirmed on 6 weeks earlier. Told it was due to plane reconfiguration. They were offering a $230 refund even though the upgrade cost almost $400 and a seat in economy. However they only had 2 seats available the in the very last row of the plane. I had no other choice than to cancel my travel plans due to what I was being offered. I guess the airline thinks that because they are the only direct flight to Manchester customer satisfaction is not important. Next time I will choose another Airline even if it requires a connecting flight.

We flew from Gatwick to Montreal on 1 Oct 2012. It was an old airbus. We were economy and for nearly 250 people 4 toilets were available as club class had their own. About two hours into the flight two toilets blocked and were unable to be used. Then another toilet blocked leaving just two toilets for all economy passengers. People complained as we had to queue and wait for nearly 20-25 minutes to use a toilet. Staff were pretty rude to a number of passengers who complained to them direct. It was agreed that the club class toilet could be used by those in economy. Our flight back we flew club class we checked in on 14 Oct at Montreal all seemed to be ok just as we were leaving the desk the operator requested our documents back again and removed two bar codes from them and put two others in their place. We asked if there was a problem with her doing this but she told us no all right now. We arrived at London Gatwick on Monday morning to find that all baggage we had thought was on the flight wasn't.

Club Class Toronto to Paris Frankfurt to Toronto. I have no issues regarding the non-renovated A330-300 in which we flew Toronto to Paris - having two Club Class lavatories on this plane was very nice service and food were excellent and flight attendants great. Our flight from Frankfurt back to Toronto was one of the older A310-330 which was a complete embarrassment and insult to the whole Club Class experience. The condition of this old A310 has almost completely turned me off ever flying Air Transat Club Class again. For two passengers I paid a fair bit of money for the Club Class experience on this flight only to find that my headrest had become detached and was falling off the back of my seat. The armrests on both of our seats were worn bare and ripped from use looking tacky and shabby. The seat ahead of me was not secured properly and as a result had twisted sideways into my seating area. The seats were worn and uncomfortable for this 9 hour flight. Come on Air Transat! Not having power ports personal seatback video screens and air flow regulators is not acceptable when flying in this day and age. The shabby-looking cabins are not helping either.

Flew Rome-Montreal on the 8th of October. Although I was satisfied overall with the flight I must warn people to be on the look out for flight schedule change without notice. My flight was advanced by 2 hours and I was never notified. I found out by chance and luckily was at the airport over 3 hours in advance. This not acceptable. People could easily miss their flight and be left stranded. Lack of consideration.

My husband and I travelled to and from Canada last month flights on time. However we found the seats very cramped and aisles extremely narrow. The food was poor complementary glass of wine amounted to 100ml. - with no top-up offered! It was not possible to tell the seniority of the cabin crew as no badges were visible and no distinction of uniform was evident. On our return journey which was overnight the lights were left on most of the time - not conducive to sleep. We have both travelled economy class before with other airlines and had better service than we experienced with Air Transat.

The ticket I had was the seasonal charter from Glasgow-Calgary on the A330-200. I was in club class and I thought the service was excellent plus I was in the new cabin C-GITS and it was a wonderful environment with friendly crew the price was £350 for 3 weeks with return!

Our many previous trips to Vancouver were via Canadian Affair and Thomas Cook flights. This year when six of my family over the space of a few days flew to Vancouver for our eldest son's wedding we used Air Transat. Paid for seats were changed return flights changed from direct to one stop and one flight cancelled all together. The staff on the way out were fine although the food was indifferent. On the return journey we queued almost two hours to check our luggage in. The meal which was served some 2.5hours after take off (touchdown in Calgary delayed this) was down to a choice of one by the time it reached us. It was something we didn't like and it was basically take it or leave. No offer of even crisps or chocolate instead. We had to wait a further six hours before getting a small croissant and yoghurt. The cabin staff couldn't have cared less. Will we use Air Transat again. A resounding no.