Air Transat

Crew were amazing planes nice and clean roomy seats and flights were on time. Food excellent staff truly there for the passengers!. Every one smiles asking for water is not a crime as it is on some airlines.

We had an excellent experience with Air Transat - like others on this forum we were a little concerned about some of the problems experienced but we have nothing but good things to say about them. Both flights were on time the planes were recently refurbished and the staff were excellent good humored and ready to help with any request. We had seat back entertainment on the way home which was the best touch screen system I have used on a plane and makes others look clunky. A staff member at Toronto airport went above and beyond the call of duty when she got us onto our return flight when we'd been delayed by Toronto traffic - we shouldn't really have made it on but her determination saved us hundreds of pounds we'd have incurred for booking a one way flight back to the UK. Would definitely fly with them again.

I flew one way from London Gatwick to Toronto in October 2013. The reason for choosing Air Transat was simply cost - other airlines are not interested in selling one-way fares. Only Air Transat and Icelandair offer reasonable prices for one-way trips and only Air Transat is non-stop. Both Air Canada and British Airways wanted about $1900 from London Heathrow to Toronto whereas Air Transat (from Gatwick) was under $500. The check-in agent at Gatwick was rude but she was the only employee I could possibly say anything negative about and since all other staff went out of their way to be positive I will just ignore this one bad apple. The flight attendants were all very friendly and helpful as were the people at the gate. The flight left and arrived on time to the minute. Food was - well let's just say no worse than any other airline. I think the legroom was a bit better than some others. My luggage was on the carousel by the time I got through immigration. There truly is nothing to complain about. The particular plane that I was on did not have seat-back video but instead had the older style screens with their choice of movies. I brought a book to read so did not really even watch this. Really with all the negative experiences I have become accustomed to when flying I must say that this flight (my first flight with Air Transat) was a rare positive.

Just back from trip to Toronto and very satisfied with Air Transat experience. Flights on time excellent staff pleasant interior with great lighting and food was surprisingly good. Downside is width of seats which make eating rather difficult. Would I fly with them again? A big yes. Great value for money. Honestly don't listen to the negative comments.

September 16 2013 my husband daughter and I flew from Athens to Toronto. Unfortunately when we fastened our seats belts and were ready to depart our captain mentioned that we would be stopping in Paris to get more fuel. I do not understand how a direct flight includes a stop to get gas. Secondly customers should be warned beforehand because we would have booked another flight if we had known about this stop. We arrived to Paris at 3.45pm making it a 3 hour flight with an hour late departure from Athens. Told we would be leaving shortly but unfortunately an hour wait turned into a 6 hour wait. During this time we were told by a crew member that something was wrong with our engine and we would have to wait and see if it could be fixed or not. The way we were all treated was unacceptable! We stayed onboard for 6 hours we were not given water or food during this wait. We understand that safety is first and that mechanics were working on our plane but no one thought of the passengers. After 6 hours the captain told us that there was a computer problem and it had been reset but then we were told that because of our crew we had to stop again in Newfoundland. After 13 hours on that plane we were fed with a meal. We constantly asked for water and were told that the crew would be coming around for everyone and after waiting an hour no water was given. In the end we will never fly with Air Transat again and we would not recommend Air Transat. Our 8 hour flight turned into a 20 hour flight.

YUL-ATH-YUL Sept 15 30. Flew outbound on one of the new cabins nicely done and seatback entertainment is great good selection no heads in the way. New seats are closer together and bottom cushions could use extra padding. Still flight was fine no issues. Food drink etc was good. They could cut back on the announcements on an overnight flight when you are trying to catch a few ZZ. Don't really need duty free at 5am. Returned on one of the older models and although it had old layout we preferred since our seats were changed from the 3 configuration by the window to the 2 by the window there seems to be a bit more room. Again no issues with the flight except for the impatient non instruction follow passengers. Pushing people out of the way before the doors are even open won't get you off the plane any quicker.

Good trick to make money for Air Transat we flew from Toronto to Barcelona while seated before taking off the air conditioner was on full blast. Later on flight attendants came out to sell blankets for $9.00 each and you get to keep this blanket. This is the first time I experienced this advice to all flying Air Transat to have a sweater or jacket at hand before boarding. Other than that the flight was smooth and service was satisfactory.

Flew club class into Nice from Montreal on Sept 19 and unfortunately did not get a refurbished aircraft. The service was not very good which has not been my experience in the past. Wouldn't see a flight attendant for an hour or more at a time. Almost had to beg for a glass of water. Food was ok only. We flew back out of Venice club class on Oct 5th and it was a fabulous experience. The aircraft had the new cabin and the staff were excellent. Super service and very attentive. Seats were comfortable and the entertainment system was great. All in all the return flight was superb but unfortunate that the 2 trips varied so greatly.

I flew Air Transat mid-August 2013 to August 31 2013 for a tour of Italy. I pre-ordered my seats in order to book a window and 2-seater. I found the leg room to be very roomy. They had mood lighting in the aircraft which was very nice. On the flight from Toronto to Rome I was looking forward to individual TV monitors but there was a change with the aircraft and we had a big screen at the centre of the aircraft. Fortunately returning from Rome to Toronto we did have TV's leg room and wonderful service. I would recommended.

This was my 2nd trip with Air Transat. This time flew Vancouver-London September 27 returning October 5 Economy class. Outbound refurbished plane return trip the more "tired" version. Both trips staff very pleasant and service good (from check-in to arrival). I am not a large person but I can definitely see how someone close to 6 feet and taller could be quite uncomfortable but the refurbished cabin is a bit more comfortable brighter and modern. I would highly recommend bringing your own food and snacks on board as the food served is absolutely dire. I know this is budget travel but seeing as the food service is about the only thing to look forward to while sitting for 10 hours surely they could do a little better! I will fly Air Transat again the money saved is better spent at my destination. I will hope that all of the fleet is refurbished before then and I will certainly bring my own more nutritious and tasty food!