Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
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Air Transat customer review

(Canada)

Jan 22 2014. My wife and I and 2 other couples were going to Mexico for a 2 week vacation it started in Saskatoon when the flight was 1hr 45 minutes delayed because there was no crew for the plane. Then we had to stop in Regina to pick up passengers we finally get to Puerto Vallarta at 6.15 pm we were supposed leave at 9am so that's over 9 hours to get there. Coming home yesterday we stop again in Regina to let off passengers at 9.05pm. We sat for 3 hrs because there was no crew to fly the plane. Also we had to be on the bus from our hotel at 2pm and got home at almost 2am in the morning. Unacceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Transat customer review

(United Kingdom)

LGW-YVR-LGW in economy out 23/01/14 back 04/02/2014. Usually fly BA on this route but tempted by vastly cheaper fare and free ski carriage. Pleasantly surprised: outbound leg on A330 with old economy configuration meant no personal IFE but seat was comfortable legroom better than BA and crew a pleasure to deal with. Food adequate and plentiful drinks offered regularly throughout the 10 hour flight. Return leg in refitted economy - legroom tighter and seat less comfortable but IFE superb cabin very attractive with mood lighting. Crew food and drink excellent again. Only misses a 10 score because outbound flight was delayed by 3 hours - but we were informed a day in advance so no harm done. Would certainly fly Air Transat again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Transat customer review

(Canada)

Departed Jan 26 2014 for Antigua - good flight and de-iced the plane prior to take off. Returned Feb 2 2014 to Toronto - good flight - thanks to the pilots/catering in Toronto on strike - Air Transat was very considerate and gave travelers a $15 voucher to buy food at Antigua airport. Very considerate and thoughtful. Air Transat Rep greeted us at the airport. She was polite/professional. She was at Antigua airport to inform us of the hour delay food vouchers and was always informative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Air Transat customer review

(Canada)

We travelled to Manzanillo from Saskatoon Jan 7 2014. We could not believe there was no inflight entertainment not even music. We never did get a reasonable explanation to why.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Transat customer review

(Canada)

We flew Club Class to Cancun for Christmas I should mention we always try to get this section and over the years have been mostly satisfied but the last couple of times we have been very unhappy the trip down was fine it was coming back that was outrageous. They only had one attendant serving this area normally there are 2 and he was rude and lazy. We had buzzed several times to have my wife's dishes taken away finally she took them to the kitchen herself and the attendant was in there looking at his phone and talking to another attendant. There were a lot of other problems at one stage a lady walked by us that wasn't even serving in our section saw the buzzer on and asked if she could help we told her what was happening she apologized and put us in touch with person over him and she took care of us for the rest of the flight. The last 3 times we have flown in Club we have been unhappy and we travel 4-5 times a year so we know what we are talking about.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Transat customer review

(Canada)

This would have been our third time flying with Air Transat. The first time we paid extra for a direct flight and at the airport were informed that the flight had changed and now had a 3 hour stop over in Vancouver. No reimbursement or credits given. Also no explanation as to why there was a change. The second time everything was great and had no issues. I thought that the first time had just been my bad luck. I was wrong. We are six weeks away from leaving on a family vacation to Costa Rica and we were informed yesterday that the flight was cancelled. No explanation again. I will never travel with Air Transat again.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Air Transat customer review

(United Kingdom)

I have flown this airline a couple of times now and it just keeps getting worse. They call themselves "The world's best leisure airline" however the cramped seating/aircraft does not reflect this at all. In addition staff are indifferent and unhelpful. During one long flight when our monitors didn't work they couldn't have cared less. 7 hours staring at the seat in front of me. In the last instance they lost my bag that I had paid an extra $100 for it arrived at my residence 3 days later.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Transat customer review

(United Kingdom)

I travelled from LGW to YVR and back in Sep 2013. I had upgraded to option plus which in my opinion is quite cheap. It doesn't give you a better seat unfortunately but you get food and drink supplied throughout the flight and a comfort kit which was good to keep. The seats are quite small but I guess that's why they are the cheapest flight. I think your excited to be going on holiday so put up with the squashed seats! Very nice flight attendants and with the option plus you get served first and certainly get enough snacks etc. it was a refurbished or new plane so got new leather seats. On the return flight I was fortunate enough to be upgraded to club class perhaps they needed to fill the seats but I was extremely grateful and excited to get a bigger seat! Club class was fab compared to economy! Great food drink although flight attendants no different to my outward journey very courteous. Trouble is now if I fly with them again I want to go club class! Overall a good cheap flight worth doing option plus cheaper tickets = more spending money! I will more than likely use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air Transat customer review

(United Kingdom)

Manchester to Toronto on 23rd Dec flew club class and the flight and service was fine. However the flight home on 5th Jan was another matter. Tried to upgrade weeks earlier and was told it was full so check on the day asked at check in and was told it was $250 and that 2 people has cancelled but you had to ask when boarding and pay then so at the gate we asked again only to be told it was $360 and again you had to pay on the plane upon boarding the plane we mentioned we would like to upgrade and were told it was $460! I told the steward that this was the 3rd different price and he said that he wasn't prepared to haggle like a market trader! Couldn't believe my ears. Due to snow we then sat on the plane for 3 hours before take off which is no ones fault however in all that time the seat belt signs stayed on and no one was allowed to visit the toilet so when we finally take off and get to the right altitude virtually the whole plane is stud waiting for the loo which means food or drinks can't be served for about 1hr30 min. Flight out excellent flight home nightmare.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Transat customer review

(Canada)

Returned from Cancun to Saskatoon on Flight TS 765 on January 3 2014. Flight was supposed to leave at 1620 and arrive at 2140. Flight was listed as being 50 minutes late when we checked in. Boarded about 1700. Was informed that there was a problem with one of the washrooms and that they were waiting for a truck to come. Then told tank was frozen and could not be unfrozen and the plane had only two working washrooms. Was told that flights under 4 hours could fly with 2 working washrooms but flights longer than 4 hours required 3 working washrooms. Had 2 working washrooms in the back and one in the front so there was 3 washrooms. Guess the one for the first class passengers is not to be used by economy passengers even in the event of unusual conditions so it doesn't count. The flight to Saskatoon was to take 5 hours. Transat then told us we were going to fly to Toronto (less than 4 hours) change crews then fly to Saskatoon. Left Cancun at 2030. Arrived in Toronto at 2400 and changed flight crews. Arrived Saskatoon at 0430. After arriving in Saskatoon was told that no gate was available. Had to wait another 90 minutes for a gate. Deplaned just after 0600. Now been on plane for over 12 hours. Waited 45 minutes for luggage then told equipment to unload luggage was broken. Plane would be taken to Regina luggage unloaded then delivered back to Saskatoon. Forms had to be filled out to get luggage delivered to our home. No Transat reps around. Total gong show! Passengers now becoming very vocal. Canada Immigration officials were the most helpful. Finally left airport at 0800. Luggage is to be delivered before 2400 this evening.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no