Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
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2/10

Air Transat customer review

(Canada)

Vancouver - Calgary - Cuba again 3x3x3 but at least we had our individual screens so we could watch what we wanted. I went option plus which gives you priority boarding. Plus a comfort pack pillow blanket ear phones small bottle of champagne and a free snack. $70 more but you do get to board first and your luggage is off loaded first so for that reason I would recommend that. I will never take another flight that's not direct again. We were supposed to 'touch down' for 45 min in Calgary to pick up passengers. Took a little longer than I was told. I never got the comfort pack until after I left Calgary. I am a looking into different options for my next trip. If you are small you may be alright in the seats. The ride home for me was painful smaller plane couldn't sleep a wink. One big screen in the middle of the plane so staff got to pick the movies. I expected nothing from the food having flown with them before and I wasn't surprised some things I never even opened. They seem to be more interested in soliciting sales for duty free than I remembered from my last trip. In Cuba Option plus meant nothing you couldn't understand a thing the woman said. In summary I don't think any airline I've found has what you would call good food. I may give them another try if they get different planes my knees were in the back of the other passengers seat for over 6hrs.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Transat customer review

(Canada)

We booked a vacation from Edmonton AB Canada to Manzanillo Mexico on Air Transat in Feb 2014 - the first time we've ever flown with Air Transat. We then discovered that our flight was being operated by EnerJet an airline that Air Transat contracted out to. EnerJet had absolutely no in-flight entertainment on their planes and not even a power plug or USB for electronics which meant we had to go out and buy a rechargeable DVD player for the trip and load up on books etc. so that we weren't just sitting there for 5.5 hours with nothing to do. There were only 2 washrooms aboard the plane and we were at the very back of the plane the entire trip and there was a constant parade of people heading to the washrooms. The seats were very crowded also. The meal was quite good - chicken wraps and beef sandwiches with a little salad cheese crackers and a piece of fudge for dessert and the refreshments came by quite frequently which was nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Transat customer review

(Canada)

Booked through AirTransat and never again. Flight of 5 hrs from Edmonton to Manzallino on March 7-14 2014. AirTransat contracted flight to Econojet. Small old plane no entertainment and no water in bathrooms and no coffee or tea. Cramped conditions and people complaining was what we experienced. So essentially we paid for something at the regular price and received a lesser quality flight/airline. As a side note the flight attendants were the only good thing never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Transat customer review

(Canada)

Winnipeg to Dominican Republic on Airbus 310. We booked in Option Plus so there was a special check-in line at both airports. Thank goodness because the regular check-in line at the Punta Cana airport had over 100 people in it! We got through the Option Plus check-in line in less than 10 minutes. Option Plus holders are also allowed to board the plane first so that was nice and we knew there would be space for our carry-on in the overhead compartments (which were huge anyway). Received free champagne a small wine bottle preferred meals and a snack as well as another free alcoholic drink. Seating arrangement was a little odd though. 3x3x3. Not very many people travel in a group of 3. The seats are very small though I'm only 5'5" and it was tight for my body. I felt awful for my 6'0" boyfriend who couldn't even put his tray table down flat. The tightness of the seats really put us in a bad mood and a lot of the others on the plane were getting cranky due to the lack of room too. The food wasn't bad it was edible at least. Instead of individual televisions there were only TV's in the middle and they were small and not very high quality. I don't know why they bother having televisions at all because people were just getting frustrated when others walked by to go to the washroom or stretch and caused them to "miss" parts of the movie. The only way I would travel with Air Transat again is if I was in a row of 2 (which there were few in the back and cost extra) or in club class. Do not travel in economy class with this company you will pull your hair out and it will ruin your vacation.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Transat customer review

(France)

Montreal to Paris on Airbus 310. The overall impression of this flight was bad. However lets start from positive side - check-in and boarding was ok with helpful ground staff. It should be highlighted that crew on board of the aircraft was friendly helpful professional and very skilled. The very negative side is that seats are extremely narrow and small. It is impossible to fit it. The plane A310 (very old model) was redesigned for configuration 3X3X3 (9 in total in a row instead of 7) which is really painful since 2 extra seats in each row are put in. NO TV individual screens. The food is just horrible and not eatable. NOT recommended for Paris-Montreal route and my advice is to double check the model of aircraft before booking. Avoid at any cost A310.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Transat customer review

(Canada)

We upgraded to club class because of the extra legroom in the seats. We did not expect much as it was cheaper than Air Canada. We were in for a surprise! We flew from Toronto to Puerto Vallarta Mexico. As soon as we were seated we were offered a glass of wine. We had two cabin flight attendants for the business class. The flight attendants were very cheerful and helpful throughout the flight the food was the best we've had on any aircraft. Wrote the flight we were offered wine beer liquor the cure coffee tea anything that we wanted. The nicest part about it is there is a separate washroom for only the business class. We were hoping that the service and food would be as good on the way home. And it was. I would not hesitate to fly Air Transat again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Transat customer review

(United Kingdom)

Flew out of Gatwick to Toronto 14/02/14 and back to London the following week on a new A330/200. All I can say is what a surprise! The aircraft was new the entertainment system good the staff extremely helpful and attentive. Food was ok. General service is easily on par with BA Virgin or ACA in economy - and generally a lot better in many cases. They have definitely raised their game and I see them as a credible alternative to many '4/5 star airlines' if you have to fly economy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Transat customer review

(Canada)

I recently had a flight from Toronto to Gatwick (UK). It was delayed by bad weather but the problem was the attitude of Transat. We should have boarded at 9pm - instead it was eventually 2am but with no food vouchers or drinks. We then sat on the plane until 5am before a glass of water was handed out. Then taxiing out two people fell ill and we returned to the gate eventually taking off at 7am. In that time no food - just one glass of water - not even coffee. We then flew to Montreal to change crew (they were out of hours that's ok) and then flew to London - and were given just a tiny slice of pizza - on a 7-hour flight! Transat offered $100 compensation and despite Customer Services at Gatwick promising they would reimburse extra travel costs they then refused. Any proper airline would pay up. No wonder Transat's passenger numbers are going down.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Air Transat customer review

(Canada)

Just returned from Costa Rica. Had new A330 cabins and it was an excellent experience. Entertainment system is one of the best. Very impressive looking cabin with lighting etc. Only problem was seat comfort since they have now gone with the thin seats. Just a little uncomfortable after 8 hours. I fly extensively and this airline has really shaped up. Would choose them over any other carrier in this country.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air Transat customer review

(France)

Paris-Montreal. I had mixed impressions: The positive side is that Terminal 3 in CDG airport is very pleasant to use check-in staff are very competent and the security area was moving quickly. Boarding was done using buses but very well organized by the ground staff. Inflight attendants were very helpful throughout the flight. The negative side is that seats are so narrow that you cannot move a finger. The plane A330 was redesigned for configuration 3X3X3 (9 in total in a row instead of 8) which is extremely uncomfortable. It is just impossible to seat 7 hours without any changes in a position. The food is just horrible. My advice is to bring my own meal. The comfort kits costs 9 Canadian dollars which includes pillow blanket etc. This is definitely the low cost airline and overall it is an average experience. I will report about the return flight as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes