Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 588 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
4/10

Air Transat customer review

(Canada)

Considering their boasting of upgrading the fleet flight I was on was quite disappointing. If you want a half- decent seat or a realistic amount of luggage for an overseas journey or even a headset you'll have to shell out a fair bit more money. If you have to cancel for some reason you won't get any of your ticket or upgrade back. The real notable problem though is the very meagre meal service. For an 8 hour flight the meals are more the size of a snack and certainly not enough. And even if you want to buy something extra unless you have a credit care you're out of luck. The same goes for anything including headphones. The only plus was the staff who were a bit of fresh air amongst this sea of low mediocrity.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Transat customer review

(United Kingdom)

Manchester-Toronto-Manchester. I was pleasantly surprised at how good this airline was compared to others I have used. Both flights went well with no delays and very good service. Excellent leg room and friendly cabin crew. Inflight entertainment was poor but I believe this is being upgraded. My one criticism would be the food. I ordered a special meal but there was no record of this on the system when I checked in. I tried to contact Air Transat whilst in Canada but could only get a recorded message telling me that I should have requested this through a travel agent at the time of booking which I had done. A warning to anyone with strict dietary requirements as they state that special meals cannot be guaranteed. Vegetarian options are available as standard however the meals were rather bland and basic.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Transat customer review

(Canada)

This airline is getting worse by the minute the flight from Manchester is always late. They can change your flight as and when but you try and make a change and there is a charge or nothing they can do. I am so sorry there is no other airline that does direct to Birmingham or Manchester as I would use them instead.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Transat customer review

(United Kingdom)

TS255 Manchester-Vancouver 19th May - old plane no individual video screens but there was more leg room than on other long haul flights we have made recently. We were 1.5 hours into our flight before we were offered a drink. Food was the worst inedible rubbish I have ever been offered on a flight no polite words can describe what it taste like just as well I wasn't hungry. Awful selection of inflight videos.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Transat customer review

(United Kingdom)

Worst airline I've flown with in a long time cheap yes but for long haul (Gatwick to Vancouver) I'd prefer to pay the extra. Food inedible I didn't have a credit card so was not able to purchase any drinks or better food (cash is not accepted) entertainment was a tiny overhead monitor every 10 or so rows which I couldn't listen to because again you needed a credit card to purchase headphones. Toilet with baby change was broken on my side of the plane and the aisle to cross over was blocked by an elastic strip so I had to walk all the way to the back of the plane and back around to change my child. Also silly rules about weight allowance distribution and general lack of help for mums travelling alone with children. Not impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Transat customer review

(United Kingdom)

Manchester - Vancouver 8 June 2012 and Vancouver - Manchester 24 June 2012. Outward flight just about tolerable. Seats very narrow and very narrow gangways with 3+3+3 across an Airbus. Food what you'd expect on a cheap (ish) flight. Coming back was horrible. Arrived at Vancouver airport 2.5 hours before departure to find check-in queue already 100 metres long. Inadequate number of check-in desks trying to deal with 3 separate flights. Queue moved 10 metres in 40 minutes but then a bit quicker. Concern mounting everywhere that we would be denied boarding or that flight would be seriously delayed. No announcements no staff on hand to explain - general couldn't-care-less attitude. Asked to see check-in supervisor but she declined to appear. Finally we arrived at check-in after 90 minutes standing in the queue and saw that they had opened more desks. Further 30 minutes standing for security and we headed straight for departure lounge to find them already boarding. Miraculously flight left on time but a lot more could have been done to soothe angry passengers. Once aboard cabin crew on this flight completely cackhanded. Man next to us had chicken dinner tipped into his lap. I was hit by passing trolley at least six times because my arm was about 10 mm over the edge of the arm rest (I am 1.82 m tall and weigh 80 kg). Tonic water went down narrowly missing me but wetting floor all around. Night flight over the arctic but windows kept up all the way so no sleep possible. No long-haul flight in economy is really pleasant but this was the worst I have experienced. Schedules of this return flight were changed three times in months and weeks prior to departure. No explanation ever offered contrary to their conditions of carriage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Air Transat customer review

(United States)

My 2 daughters and I from Toronto to Venice and back from Barcelona to Toronto. We did not upgrade and had great seats together to Venice. The personnel were very friendly and the service was very good. I was expecting much less and was pleasantly surprised. The food was average and a glass of wine was included. Also they were very attentive. The flight back from Barcelona was a little less comfortable as we were in row 7 by a window but the "Window" was solid at that row and jutted out a bit but the flight was so smooth and the service great that it made up for it. we just switched places a couple of times during the flight. I would definitely fly Air Transat again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Transat customer review

(United Kingdom)

Flight: In last month. Manchester to Vancouver June 2012. Having purchased tickets at a brilliant rate I was expecting the old cliché; you get what you pay for! The reviews and comments of existing customers were leaving me with little hope of a comfortable stress free flight. I was however pleasantly surprised at the quality of the flight. I was expecting old planes with one TV for a number of passengers with old seats with minimal legroom but the outcome was the opposite. TV's in the headrests for each passenger with a small but decent selection of films to choose from clean cabins with adequate legroom. The food was ok and was on a par with other flights but drinks were regular and available on request. Overall I would definitely book with Air Transat again without a doubt.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Transat customer review

(Canada)

Flight: In last 2-3 months. I fly Air Transat to Ireland or England at least twice a year. I always fly Club Class and find that it is well worth the extra cost. Club Class allows you special check in and your baggage comes out first at your destination. The Club Class cost is not much more than regular Economy in most other airlines but should not be mistaken for First Class or Business Class in other airlines. Some passengers seem to believe that the additional fare should give them much more than it actually does. Crew members are always pleasant and the service is very good. The food could be a bit better (Menu hasn't changed in at least 4 years) and movies could be a bit more recent but other than that I have no complaints. The best part is there are very rarely any delays so that is better than most other carriers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Transat customer review

(United Kingdom)

Travelled Exeter to Toronto and was on a tight budget. Flight was very cheap in comparison with other airlines. Seats comfortable leg room not an issue for me. In flight entertainment good. Generous baggage allowance which included one on board bag plus my camera bag & handbag! Older plane but it was quite clean. Staff worked very hard were pleasant and helpful. Food was not really very good but edible. I got value for money if you expect to pay a cheap price & then get gourmet food and extra leg room do not fly Air Transat. I will definitely be flying with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes