Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 644 reviews
5/10
3 star Skytrax Rating
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3/10

Air Transat customer review

(United Kingdom)

Took a Christmas flight from London to Vancouver. This is the second time I have flown with the airline. I travelled on a newly refurb plan. I travelled with my family and we had a baby and paid additional money for the bassinet seat at the front. I really can't say one nice thing about this flight. The lighting is awful fluorescent mood lighting which appear not to work and was directly over the bassinet no method to dim. Seat arms are solid and could not be lifted up (unique to the front row middle) which is crazy. In addition all the galleys have been removed so there is one at the front and back with just row after row of seats. I fly a lot long haul and typically you have some space to stretch your legs or stand around. Not with this config. Food - rubber pasta with cheese sauce - this was not even edible. One positive point is they are cheap you do get what you pay for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Air Transat customer review

(United Kingdom)

I have flown with Air Transat many times as they are the only airline to fly direct from Manchester to Toronto. Now at the time of writing - 7th February 2013 - I am booked to fly with them on 15th May 2013 and back again on the 30th May 2013. So anything I put here carries the caveat that it may all go pear shaped at a later date. Having said that though it's a case of so far so good. I have never had a problem as yet. The flights have left and departed on time I have enough leg room and the seats are certainly big enough for me - an average sized person. The aircraft's are clean and tidy and I have found the food always to be hot and tasty. You only have to pay for alcohol from the bar but what the heck you get complimentary wine with the meal. Staff are friendly and helpful. The entertainment can be a bit iffy at times but they are upgrading the entire fleet so teething problems are to be expected. I always take my iPod and a book just in case - it's just a matter or preparation. I would recommend Air Transat to anyone. The planes I have flown on are always full so they must be doing something right.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Transat customer review

(Canada)

We flew from YYZ-Santa Clara Cuba-YYZ. Jan 26 2013. Flights were on time for departure even left a few minutes early. Was given a choice of hot dinner wine with dinner and bar service the option plus is a treat for extras blanket headsets extra kilos and champagne bottle as welcome drink. On both flights the crew were professional and attentive. Both aircraft's were clean and comfortable. I will fly Air Transat again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Transat customer review

(Canada)

Flew Toronto to Gatwick January 24 return on 31 January. Both ways very good flight. Outbound aircraft had the mood lights that's the plus point. My reading light was on all the way so the crew offer me an eye shade. Food and entertainment ok for 6 plus hours. Return same as excellent crew offered extra food and soft drinks. Value for the money paid only $640.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air Transat customer review

(Canada)

We flew from Calgary to London Gatwick. The plane was old the seats were cramped and my seat had no working entertainment I had no music no movie no reading material. Sleep was impossible and we flew over night. The staff tried to help no but one returned to say if the entertainment could be repaired at my seat. Finally they told me it did not work but I could move - away from my wife which is not acceptable to me. I have never been so relieved to reach a destination. My patience was wearing thin. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Transat customer review

(Canada)

We flew with our 7 year old daughter from London Gatwick to Toronto on January 10 2013. This was the last leg of our World Trip and we had travelled on 9 different airlines as we travelled around the world and were now heading home on a Canadian carrier. Terrible! That is the word to describe the rude service of the staff on board. The airline claims it was voted as the number one Leisure Airline in the world. How can that be? They charge you for everything on board and when you ask for something the first thing they tell you is that there will be a cost involved. Enough already! We know just sell me the item I ask for. I will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Transat customer review

(Canada)

Flew Toronto-Gatwick Sep 10-Oct 17 - Options Plus. Very good flight both ways food ok seat ok. Very helpful with luggage and check-in.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Air Transat customer review

(Canada)

Flew from Toronto to Glasgow on Jan 09 returning Jan 24. Online booking and check-in was flawless but no online check in for return flight from Glasgow. Schedule was well met in both cases and meals were as good as you would expect to get on any airline indeed much better than some of the majors we have flown on. Both aircraft were clean and comfortable enough for a transatlantic flight. With one exception concerning car rental through AirTransat which I will deal with directly everything was perfectly acceptable and value for monies paid.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Transat customer review

(Canada)

Flew from Winnipeg Canada to Puerta Plata Dominican Republic on Jan 7 2013. Flight 266 an A310-300 was on time for departure even left a few minutes earlier. Flight time was 5 hours and was smooth. Was given a choice of breakfast meals - either Spanish omelette with potatoes or a spinach omelette. Return flight 267 was even better I asked for extra food and was given double what I had asked for flight landed 15 minutes ahead of schedule back in Winnipeg.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Transat customer review

(Canada)

I flew option plus from Calgary to London Gatwick on December 19. Flight delayed due to weather in Vancouver and our flight crew being stuck there but staff kept us informed and when the crew did show up they were apologizing to all the passengers waiting. Flight was great with all the extras included in the upgrade very much worth the cost for the option plus! Flight back also delayed and it was over booked upon check in they asked if I would fly back the next day. Air Transat counter was a bit out of the way at Gatwick but was posted and easy to find. I received a complementary upgrade to business class on the way home which was a real treat on a long flight! Overall very happy with the service food entertainment and seat! I had a new plane going an old plane on the way back and overall for the low cost in comparison to other airlines I would recommend it to anyone!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes