Air Transat

Fly from Edmonton to Dominican Republic in March. Arrived at airport for check-in 3 hrs before boarding time to find out the flight was going to be delayed by 6 hrs. As the morning progressed the delay lengthened tried to find out information and staff at counter was not helpful was told to call customer service. We did and we had the most rude lady answer the call she actually hung up on us. Sent an email to the customer relations email (which was never replied to). Finally boarded the plane almost 8 hrs delayed. Upon returning home I emailed Transat again. Received an email 4.5 weeks after with them stating that the fine print basically means they aren't responsible for anything and the food vouchers would be given as credit towards the next vacation with them. Lousy customer service and lousy contact.

Flew May 2nd from Vancouver to Manchester! I was really pleased with the airline and staff. I have paid a lot more in the past and not received as good a service! My personal TV screen froze halfway through the flight so I couldn't use it but that didn't really bother me as I just went to sleep and no one else seemed to be experiencing the same problem. I am flying back on May 23rd with my dog so that is going to be the worrying part but hopefully everything will go smoothly! I also got option plus would recommend to anyone! Is not that much extra and jut the priority baggage made my trip a lot easier!

SNU-YUL with an old A310. It's not the first time that I traveled with Air Transat and I must admit that it was not the best flight. The flight departed late and the cabin was very hot when we boarded because the air conditioning system had broken during the landing of the previous flight. During the flight we hit a lot of turbulence and the crew could not serve any meals during that long period. After that they rushed to do that service. The meal and the crew were fine nothing special. The seat was a bit uncomfortable it's the same comfort for their longest flights to Europe but I enjoyed extra legroom because it was an emergency exit seat. The inflight entertainment was an old movie show on the overhead screens. I also found some announcements made in French were a bit unprofessional but they were made in a joyful tone. Overall despite the turbulence the flight was fine. I've travelled a couple of times with Air Transat to their Europe flights and the crew (some of them are friendly while a few were unprofessional) the service and the seats are all the same nothing special. If you expect a five star service you should fly with another airline.

I purchased Option Plus for a return flight Toronto-Manchester. Outbound leg on April 6th provided excellent check in and also cabin service. Onboard our meal order was taken ahead of the economy passengers and also served earlier which provided a nice hot meal. Unfortunately the return flight on April 14th provided abysmal service right from check in. Even though we were travelling Option Plus red priority tags were not put on our bags by the young lady checking us in and when I pointed this out she told me they will be attached before they go on the aircraft and I should just trust her. Obviously I knew this to be untrue as I have used Transat many times in the past and of course I had to wait 40 minutes in Toronto for my bags. We left Manchester at 9.15 am and lunch service did not start until 2.30pm which is far too late and on this newly configured aircraft (2x4x2) the cabin crew served the meals from the front rows to the back rows which takes far to long if you are seated in the back and you end up with a cold meal. Option Plus passengers were not served in advance as we were on the outbound flight and when I pointed this out I was told I was mistaken. Basically Option Plus is not worth the extra money as the priority boarding and priority services you are supposed are often not delivered. The service is always more miss than hit and seemingly more so with the Montreal based cabin crews. Air Canada Rouge is starting to fly this same route so next month I'll probably give them a try instead. Air Transat cannot complain as I've given them enough opportunities over the year's to get it right.

Wedding party going to Grand Bahia Principe Mexico from Calgary April 9 2014 was a smooth trip looked to be a newer plane the flight attendants appeared to be a bit frazzled and in a hurry. I had to ask frequently for water and a possible newspaper to which I never received. The trip back to Calgary April 16 2014 was also a smooth flight. The flight attendants were an excellent group of attentive professionals with charismatic humour and precision service.

I flew from YYZ-AMS on A310 which had to be at least 10 years old it had not yet had the livery update and had terrible food. All of their A310s should of had Personal TVs and the new livery - but no this one. The PA was broken so we had a FA marching up and down the aisle yelling the safety instructions. Never Again.

Over the past 7 years we have flown with Transat twice a year from Gatwick to Toronto Halifax Calgary and Vancouver. We have never experienced any serious delays outwards and only rarely inbound due to winter weather conditions. We always book the 'two seat' rows at the rear of the plane and they are perfectly comfortable. The seat pitch is good too. The food whilst not exciting is always hot well served and perfectly edible and includes a small but free glass of wine. We have never experienced rude lazy or indifferent staff either. All in all I would rate AT as very good value for money and are in fact about to take a flight with them again this week.

Travelled with a group of 60 to a wedding in Jamaica from Toronto. At Toronto airport the check in had all the lap babies with the wrong parents. Flight there was good. Staff on the plane were very courteous. Again at check in at Montego Bay airport they had lap babies with the wrong parents. The man that checked us in told us we didn't need a sticker for our stroller then when we were boarding the same man that checked us in lectured us about not having a sticker. Staff onboard the plane were again very nice although we did ask for a drink for our son and never did get it. When we landed in Toronto we had to wait about an hour and a half to get our strollers. We questioned the staff at the counter about where it was and why it was taking so long. They informed us it was being drug screened. The rest of our flight had gone except those of us waiting for our strollers and golf clubs. So we had a bus of 60 ppl outside waiting to leave but couldn't because of us waiting. Two more flights came in after ours and people were leaving those flights and we were still waiting. After we finally got our items a couple with us got pulled into an extra screening and they were told there wasn't even a drug squad on. This info made me even more irate. That was a month ago and I have yet to get a response back. I will never fly with them again even though the inflight staff were great and made our flight easier with 2 toddlers.

Due to plane maintenance they delayed our flight by 7 hours so we lost our entire first day of vacation. The seats on their planes are cramped and even the aisles are hard to get through. One flight attendant explained that the company added an extra seat to every row on the plane. Forget customer comfort! We will never choose Air Transat again.

Travelled from Gatwick to Calgary with Air Transat. Paid extra for two seats at the back of plane (on their own with no seats adjoining them.). This was well worth the extra money. Cabin crew were very pleasant both going and coming back. Would definitely travel with Air Transat again.