Air Transat

On a flight from Glasgow to Toronto May 25th this aircraft was full to capacity. I had a window seat although I preferred an aisle seat. I never once left this seat on this 6.5 hour flight it was next to impossible to get out move up the aisles with service carts. Could not read a paper as passengers crammed into me could not stretch arms wanted something out of my pant pocket. forget it no leg space cramp's. For the amount of money we pay and have that nightmare of a seat is unacceptable and even if I wanted to purchase duty free that I did not try getting a credit card out of your wallet I would have to ask the other 2 passengers centre and aisle seat to stand up so I can move.

Having flown Air Transat now for several years to Canada I have always found them to be efficient and helpful during booking and flight even when crossings did not go to plan. My last return flight from Calgary to Manchester May 25th however was a delight. After boarding from what must be the worlds most miserable staffed airport in Calgary the cabin crew could not have done more to revive my good spirits. The flight was smooth and on time and we were well supplied with excellent food and refreshment throughout. Despite the long journey the cabin crew remained attentive and cheerful and added good humour. I am due to fly again in October and am looking forward to the trip. I just hope that someone teaches the Canadian security how to smile.

I booked a flight months ago leaving Toronto on May 24th to Orlando returning May 31st. The E-ticket I received showed a return leaving time of 4.10 so I got to the airport 2 hrs prior to expected departure. I was shocked to find out that the flight had changed departure times to 6.10 pm and I wasn't even notified. To add to the frustration the flight is now delayed another 2.5 hrs that means I stayed all day in Orlando airport waiting on Air Transat. Lesson learnt never again.

We travelled from Vancouver B.C to Cancun May 11th 2014 there were 16 of us. Going down was great nice plane good food and great entertainment as it was a 6 hr plus flight. Coming back some of us on May 18th and some on May 25th was a terrible flight. We were crowded in like animals in a barn sat on tarmac for 45 min no air no seat room at all and I am only 5ft 1. I feel sorry for the people that were larger than me. No entertainment at all nowhere to even plug head phones in. I mean really at the price we paid I think we should of had some kind of entertainment for a 6 hr plus Flight. This is unacceptable and I will never recommend Air Transat.

FCO to YYZ in club class. As our flight was a day flight the seats were satisfactory. Not the most comfortable and are not really designed for sleep. but better than coach. From the minute we boarded to 45 minutes prior to arrival we were fed and offered drinks. The meal out of Rome was actually good. Onboard service was excellent. I would definitely book club class for another long haul day flight. While not a true business class seat much better than many airline "premium economy". In flight entertainment while light on content offered a good quality display and usb ports. No laptop power.

LGW-YVR return in September 2013. Flight was significantly cheaper than all other alternatives and despite reservations I booked and travelled. As a Canadian living in England I have flown the route many times including with Air Transat and an unpleasant experience many years before had stuck. What a pleasant and terrific change. The experience was brilliant from check in to the aircraft food attendants and inflight entertainment. The flights were on time at destination both ways despite taking off late on the return leg.

Really impressed with Air Transat travelling LGW to YVR in May 2014 with my partner. Both flights equipped with new IFE and seats so pretty pleasant. Outbound flight pretty empty so had three seats each to stretch out on. Inbound almost full. Service excellent on both flights. Food comparable to other airlines; nothing to moan about. All in all very impressed and only GBP400 return.

London to Toronto recently (return flight) with 2 children. First time Air Transat user- always travelled with British airways. Very impressed with service onboard/quality of food despite being a low cost airline. Will definitely use this airline again.

A group of 22 family/friends travelled together for a destination wedding we flew from Toronto on May 2 with Punta Cana as our Caribbean destination. Onboard staff were friendly and efficient the plane was a newer model with 9 seats across ample leg room and individual entertainment modules. Flight was on time however the check in staff were a joke! A member of our group was overweight on luggage because he was travelling with several young children he was willing to pay the extra fee at check in but was told that he had to go to line up again at a second counter to pay the charge he got into the second line and waited and waited. The credit card machine at the cashier counter was not working properly they would not accept cash they did not have a secondary credit card machine. Finally after waiting about 20 minutes they were able to process his charge. We arrived at the gate 30 minutes before boarding although we had arrived at the airport 3 hours prior to departure.

Fly from Edmonton to Dominican Republic in March. Arrived at airport for check-in 3 hrs before boarding time to find out the flight was going to be delayed by 6 hrs. As the morning progressed the delay lengthened tried to find out information and staff at counter was not helpful was told to call customer service. We did and we had the most rude lady answer the call she actually hung up on us. Sent an email to the customer relations email (which was never replied to). Finally boarded the plane almost 8 hrs delayed. Upon returning home I emailed Transat again. Received an email 4.5 weeks after with them stating that the fine print basically means they aren't responsible for anything and the food vouchers would be given as credit towards the next vacation with them. Lousy customer service and lousy contact.