Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 644 reviews
5/10
3 star Skytrax Rating
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5/10

Air Transat customer review

(Canada)

My trip was from Montreal Pierre-Elliot-Trudeau to Puerto Plata Dominican Republic. I had to fly what I thought was the oldest Airbus A310. The seats were okay if you're under 5 ft 10. Being over 6ft I thought it lacked some room. The in-flight entertainment was poor an old and boring movie. The food was bad but typical of what you normally get on a plane (barely enough to get you alive in fact). The departure wasn't on time in Montreal we lurked around the airport for more than an hour for some reason. The staff is fair. Would recommend if you're poor and stingy like me. You can have better if you pay more to another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Transat customer review

(United Kingdom)

Just returned from Montreal and had a wonderful experience with Air Transat! We were supposed to fly with A310 but got the newest A330 instead! New plane with comfortable wide seats new ipad style screens good luggage compartments! The staff were helpful and assisted us with everything nicely the food was what you typically get on the plane the flight started on time the boarding and check in ran smoothly. Nothing else to wish for. For the price paid (199) it was an excellent transatlantic journey for me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Transat customer review

(Canada)

Return trip to Edmonton from Cancun. On our way to Cancun departing the Edmonton Airport we were 6 kg underweight. However departing Cancun on April 28th was an entirely different experience. The staff member weighed our luggage and told us we were overweight by 8 kg. We did not do any shopping and did not purchase any items on our trip our sole purpose of our trip was to get married. I was told there was no one I could speak with and if I wanted to make a complaint I would have to pay and conveniently make the complaint once I was back in Canada. We departed with less items then we came with and were being told we were over our limit. We were unable to weight our bags again and ended up paying $60. I feel we were targeted and forced to pay for something non- existent. I made a complaint upon landing in Edmonton last night.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Transat customer review

(United Kingdom)

Booked in August 2012 to fly from Manchester to Toronto in May 2013 for our honeymoon. Air Transat called in March 2013 to inform us that our Manchester flights had been cancelled and we could only fly from Gatwick on those dates. No apology was given no offer of compensation or even transport to and from Gatwick. We were then offered alternate dates to fly to from Manchester which we took. Upon check in at Manchester it became apparent the seats we had booked had been changed due to the change in dates after some discussion we were offered extra legroom seats for free which were excellent. The flight took off and landed on time it was an old plane with shared screens playing videos during the flight. The food was edible and came with a very small glass of wine. The return flight which was also on time was a refurbished plane with new leather seats and personnel touch screens. If they hadn’t cancelled our flights I would have given them an excellent rating for the price but I would not trust making expensive holiday arrangements that rely on one of their flights again following this experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Transat customer review

(Canada)

I thought they did fine until it came time to leave Cancun. The bus trip which was also organized by Air Transat was only supposed to take an hour and a half which ended up taking 2. After being late to get to check in I was told that I would have to either return to the back of the check-in line to remove my camera bag or pay $30 extra. I was told they would not check my luggage if I attempted to remove anything at the counter. When I questioned their logic and explained the situation with the late bus I was given a sneer and a sassy comeback. So all in all it left a bad taste in my mouth about them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Transat customer review

(United Kingdom)

LGW to Toronto I was very impressed. When booking I was a little apprehensive about using Air Transat for a business trip I needn't have been. The experience was exactly the same as national flag carriers who were 3 times the price. The planes were on time and were modern. Good in seat entertainment and the crews were professional and courteous. Most of the plane was made up by large holiday groups of retired people who were very friendly and well behaved. Not like your average business trip with grumpy middle age executives in a hurry. I will definitely use Air Transat again for trips to Canada and may consider using them for connections into the US.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Transat customer review

(Norway)

Rome to Toronto. Only some small things irritated me: whilst sleeping and listening to music using their entertainment system the announcements which were much louder than the music would often cut in and rouse me from my sleep. Extra problematic was having to listen to it again when repeated in two other languages. Other problems with the entertainment system was having to watch ads in the beginning of all videos and the awful picture quality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Transat customer review

(Canada)

Made quite a few flights with the airline the new refurbished fleet definitely makes the flights better. Check- in staff are good FA's are usually nice. The meals are good. I still feel like they could give more legroom the long haul flights are really tough to sit through. The TV features movies and TV shows and in the refurbished planes its in the seat in front of you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air Transat customer review

(Canada)

We travelled as a group of 2 couples from Toronto to Punta Cana in early February. In spite of the stormy weather flight was only delayed for 90 minutes and that was due to de-icing the plan. Seating was cramped and leg-room was sparse. Service was friendly and food was served efficiently. Return one week later was much better. The plane was larger and the seats were wider and provided extra leg room. Only one option for food by the time that the servers came to our seats. The in-flight movie was poorly timed and had to be shut off before the end to prepare for landing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Transat customer review

(United Kingdom)

LGW-YYC return. 2 hours late leaving LGW due to water leak on time returning. IFE good food very average my wife had no main meal on the return as vegetarian choice had run out. Not impressed by the 3-3-3 seating. Cabin crew very good both ways. We had these flights as part of a tour so no choice of Airline. They would have to be very much cheaper than AC or BA to be our first choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes