Air Transat

✅ Trip Verified | Sadly I do not recommend this airline that boasts itself as being voted best leisure airline of the year by SKYTRAX! As I have flown this route before a few years ago and again this March down south to Mexico their quality of service has downgraded a lot! The staff is unhappy or so or seems the on board service is that which resembles carriers like Frontier and Spirit. They no longer offer the option of pre ordering a gourmet meal since the food for this route is minuscule and awful! The seats are uncomfortable and the aisles are so narrow I don’t know how their flight attendants can get through especially in an emergency. The only thing going for them is the monopoly of a direct flight from Montreal to Athens alongside Air Canada. The language fluency in French was horrendous as the head flight attendants struggled both in French and especially Greek like they were reading off cue cards. Canada is a bilingual country and therefore the staff on board should be bilingual at the least. There were flight attendants on both flights that spoke no French. Sadly they have a lot of work to do on their image, concept and staff satisfaction. By the way the ticket we paid for was not cheap and had no flexibility. I am dissatisfied and disappointed and would prefer to fly a different airline on our next trip!

✅ Trip Verified | Our Air Transat service (with its own logos on the aircraft) was operated by SmartLynx Airlines. This was our return flight home. Gone was the inflight entertainment system, charging sockets, individual air conditioning and with it any personal space and comfort we enjoyed with the same airline (Air Transat) a week earlier. I'm 5'2, felt claustrophobic and couldn't even turn in my seat. My partner is 6'1 - his knees were practically up behind his ears. Staff were generally uninterested. Loud pop music was playing through the speakers when we were boarding and remained on for almost an hour until we started taxiing (and enough people complained), then as soon as the fasten seatbelt signs went out, all lights were swiftly dimmed leaving people to scramble for their essentials in the dark. 2 hours later (midnight at the point of departure) lights went on again just as people had started nodding off and they started serving dinner (which everyone presumably already had as it was an 11pm flight) after this lights went off again. The young children and babies on board had become confused by all the fuss and started loudly crying which continued for over an hour. 2 hours before landing staff started handing out breakfast rolls which ran out before they even got to our row. No apology or explanation was given. (Not that we were in any state to eat.) We had issues checking in for both the outbound and inbound flight, which is unusual and caused unnecessary stress and inconvenience. The Air Transat website is near unusable. The app is OK. Check-in staff will attempt to scam you out of money over issues at their own end. All in all never again.

✅ Trip Verified | Horrible seats. too small. Struggled all the way even after buying XL seats for 300 CAD $ Never will use again. space for foot was ok but buttocks of my spouse did not fit at all to seats.

Not Verified | This aircraft doesn't have any charging ports for personal devices, and it has no screens for entertainment. Terrible service, even the discount airlines are better.

Not Verified | We booked club class in order to ensure a good overnight travel on our return and have access to lounges on both legs. The overall experience with air transat was less than satisfactory and with the difference in price between economy and club flex we expected a better service. The aircraft are old, seats in business do not fully recline and the food and service are mediocre. You get a flimsy blanket, no cushion. So really not up to business class standards. Access to business lounges is inexistent. In Rome no agreements with any of the lounges and in Montreal, could access a lounge by paying extra which is not in line with what air transat announces on its website. To note that staff at check in were probably instructed to remain vague on lounge access as we were not informed that no access was available but were pointed instead to lounges who turned us away with contempt. A very disappointing experience not to be repeated.

Not Verified | I am not travelling until March 2024, but just booking has been a nightmare. I’ve had to call numerous times as the tickets keep being issued incorrectly. I’ve spent hours on the phone. To date, I’ve had to call 6 times! No one seems to be accountable and zero customer service.

✅ Trip Verified | On overnight flight to Rome, my lay flat seat was broken and charging station was not working. Flight attendants were very helpful but when contacted Air Transat for a refund on the club class fee they said end of story. No attempt at any accommodations made. Avoid using them.

✅ Trip Verified | Following an issue at the airport with not having an ETA I was rejected from flying and has lost the cost of this flight due to lack of kindness and patience in the process, as well as a lack of fair guidance and fair policies to support the passenger journey. The flight was delayed and there could have been a few more minutes of flexibility to get me onto the flight. For the staff it was a simple no, for me it was lost time, money as well as business. Staff members didn’t consider that it does take time sometimes to get to the airport and mistakes happen.

Not Verified | We had a horrible experience with Transat (flight TS2513 Samana-Toronto) on August 10, 2023. The crew was extremely rude and aggressive and allowed themselves to scream at passengers. Their attitude was below allowed limit and showed lack of professionalism.

✅ Trip Verified |  My wife and I were looking for a good deal to get us to Barcelona for our Honeymoon (which was a Mediterranean Cruise). Air Transat was one of the more affordable options, and the times worked the best for us, so we decided to give them a shot. Those compliments are the last that I can give this airline. The trip originated in Miami, with a scheduled 3 hour layover in Montreal. Due to “aircraft maintenance issues”, we were 2 1/2 hours delayed leaving Miami, which made our connection paper thin in Montreal. We politely mentioned our concern about making the next flight, along with our baggage being transferred to the flight from Montreal to Barcelona. The flight attendant told us not to worry, as their were 27 others making the same connection and that not only would the next flight wait for us, but that our luggage would 100% make the next flight because the planes would be one gate away from each other. Once we landed in Montreal, a gate agent was waiting for us and the aforementioned 27 others who were to catch next flight for Barcelona. Once all 29 got off the plane, the gate agent unexpectedly informed us that we would all need to go all the way back to the entrance of the airport to go through customs as the quick transfer customs office was closed. So 29 Americans were heavily encouraged to sprint through the airport. Two elderly couples could not keep up, and no one knew if they made it to customs or not. Finally after a nearly 10-15 min run we made it it to Canadian customs and then sprinted back to the gate of next flight. We asked flight attendants on the next flight if our bags would make it. She said “oh yes, the captain is seeing to it that all of the luggage from the flight that just came is being put on this flight”. Once we arrived in Barcelona, we discovered that no bags of the connecting passengers made it. We were forced to wait in a long line at lost baggage. Finally, Barcelona officials were able to process our lost baggage claims and gave us proper documentation. After we spoke with Air Transat, they promised us that they would have our luggage to us by the time we arrived in Cannes, (the second port of our Med Cruise). However, the bags did not arrive until the 5th day. We were forced to pay an exorbitant delivery fee to the airport officials as they said that Air Transat did not pay for the delivery service typically required by airlines. During the time that we did not have our bags, Air Transat told us to purchase any clothing and toiletries that we needed up to $800 US dollars, and they would reimburse us for the costs. As of August 11, it’s been over 2 months, and the airline has yet to refund us.