Air Transat

Not Verified | If you have a other option take it. Flight was delayed 3 times before they told us it was cancelled and rescheduled for the following day due to weather it was sunny when they cancelled our flight) then the flight that was scheduled after ours went out. There was no compensation given, so no hotel room no food vouchers and no compensation for a lost night at the resort. We paid for seat selection and weren’t seated where we paid for and just told to call our travel agents. I will never fly with Transat again. They completely ruined our trip. On our flight home they didn’t restock the plane so we were left with whatever food was leftover from the flight before ours so we got old stale pizza.

✅ Trip Verified | The airline and onboard service was perfect. My issue is with the resort commute service only: I was left in resort with my partner just because of having 3 minutes delay in coming to lobby! Not even 5 min they wait, and I had to pay $60 to taxi to airport in Porto Plata. I complained about it and person in charge, provided some nonsense instead of giving a convincing response. Not happy with the service there.

✅ Trip Verified | Suzanne and her associates were awesome in service. There was a unruly and abusive traveller sitting near me and they made sure he didn't hurt anyone and tried their best to ensure he was amicable as possible. The traveller should not have been travelling alone. Suzanne continually ensured I was ok and appreciated that I had to deal with this person for a long flight.

✅ Trip Verified | Our flights with Air Transat are seamless and pleasant. We traveled to Cuba this year after 3 years of Covid. The staff were so helpful and accommodating. We came home on Valentine's Day and our grandson gave Valentine's cards to the flight attendants and was allowed to give the Captain the same once the plane arrived in Toronto. Our luggage arrived in Cuba without issue and also back home to Toronto. I can't even express enough what a pleasant experience we had. Air Transat will be our go to airline when traveling.

Not Verified | At a time when airlines are getting lots of bad press, what a nice surprise it was flying with Air Transat. Both our flights to Punta Cana and home were flawless. We will definitely use Transat again.

Not Verified | We flew with Air Transat on January 1 2023 from Toronto to Puerto Plata on TS 844 and returned on January 8 2023 on flight TS 845. A most enjoyable flight and excellent flight crew in both directions. They made our air travel very comfortable and relaxing. We would recommend Air Transat to anyone flying to use .

Not Verified | The Air Transat staff in Toronto was absolutely tremendous helping with a mix-up of golf bags upon our return from Punta Cana. I mistakenly took the wrong bag and the Staff did everything possible to ensure the bag i had taken got returned to it's rightful owner and that I received my bag promptly and with the utmost care. Thank you to the Air Transat Toronto Staff. You are terrific.

✅ Trip Verified | Another great flight with Air Transat! I prefer this airline than any of the other charter airlines out of Toronto Pearson. Flew club class. Service excellent start to finish, friendly staff. Nice meal and snacks. Amenity kits, comfortable big seats, big screens. Content is a bit dated but something to entertain. Flight left on time, arrived early. Onboarding quick. Exiting the plane was quick and efficient. Bags arrived and were off the plane fast. Air Transat has never let me down.

✅ Trip Verified | What Air Transat did to me, I wouldn’t even wish that on my enemies. I was supposed to fly to Manchester on December 24 2022 for departure at 9 50 pm but my issues started with them at 5 50 pm. When they were checking me in, the whole process was sketchy where they were piling suit cases for all destinations in one area. I said how will you even find the correct luggage. Was told sir do not worry about it. Moving on, checked in all was fine when at 9 50 pm passengers were told the incoming flight from Montreal is delayed and we’ll take off at 11 30. Post midnight we finally boarded and now announcements started one after the other by the captain that were still waiting for luggage to arrive. Long story short 3 hours later , luggage still didn’t arrive and the crews time had expired, and now they couldn’t fly anymore. At 3 30 am, we were told to disembark with a departure time of 8 20 am provided. I decided to wait and at 815 am, we were told that the crew has not arrived yet and we will be taking off at 10 am. Now, We were told that the crew is on its way but somehow in the middle, the crew got lost and the pilot never showed up for the time specified. Maybe between the time he left his house to the airport, he called in sick. So what now ? Departure is at 9 50 pm at night of the following day. At this point I said give me back my luggage and I’m happy to leave. They’re like we need time locating it and the staff escorted me out to a domestic arrival area where easily 1000 bags were piled and I was now on my own to look for it. 2 hours of searching I somehow located my bag and called it a day on the worst Christmas ever! (It took me 18 hours to get out of there) I hope I can call tomorrow and get a refund! I’m sure that is going be another nightmare. This Is a combination of poor airline decisions combined with the worst airport crew in the history of North America. On top of it all, they gave out $15 meal vouchers when everything at Pearson is 20 dollars and up.

✅ Trip Verified | I’ve traveled with this airline on a roundtrip from Madrid to Montreal and all I can say is I will never fly with them again. They lost my luggage on a direct flight! They advised me to check my handbag at the check in point saying that the airplane was full and that I may have to check it in anyway at the boarding gate. So I followed their advice and I arrived to Montreal and they had lost my luggage. My bag arrived to Madrid 9 days later, and it hand a grip broken and my toiletries bag had been stolen. What’s even worse, the airline is bound to reimburse you for the expenses you incur while you are without luggage. Their policy states they will reimburse you up to 50 CAD/day for each day you don’t have your luggage with you. Well guess what after more than 2 months of claiming less than 300 CAD for the expenses I had during my trip without my personal belonging, I haven’t heard a word back from them. I’ve reached out to them like 5 times in the past 2 months and they are simply ignoring me. So at this point I assume they will simply not reimburse me any of the expenses. If you fly with this airline, expect your luggage to be lost, even on direct flights, and don’t expect any compensation for the trouble they caused you. Never again!