Air Tanzania

✅ Trip Verified | Not a reliable flight. Delayed by two hours and the counter staff keep on saying “wait”. They also don’t know it’s delayed for how many hours. I missed my connection flight from Mumbai and I have to take a taxi to my destination which is 6 to 7 hours to reach home. No support provided.

Not Verified | Worst airline I have ever come across. I booked my tickets months ago. A few days before my flight I received a cancelation with no replacement. I tried calling and emailing customer service but no answer. I panicked as all my international flights were confirmed. Few days before my flight I got email stating my ticket has been reinstated. I was relieved. Shortly after I received another email stating that my tickets have been canceled again. Then replaced. On the very day I received another email stating my flight has been replaced by an earlier flight. So I rushed to the airport. At the airport we're told that there's a delay of 2 hours, then when the time came there was a delay of 4 hours. That means I would miss my connection. Not to take a chance of missing my connecting flight the agent managed to find me a direct flight to Nairobi on Precision Air. After changing back and forth we're told there was not going to be a flight I was glad to be able to get on Precision air arriving at the same time. Air Tanzania worst airlines. Avoid by all means!

Not Verified | On the outward journey from Zanzibar to Kilimanjaro two hours late, now I'm stuck at Kilimanjaro airport and I was supposed to leave half an hour ago but still no one (like last time) is giving any information. I risk missing my connection to return to Italy and there is no staff to ask. Terrible! Nel viaggio di andata da Zanzibar a Kilimangiaro due ore di ritardo, ora sono fermo nell'aeroporto del Kilimangiaro e dovevo partire mezz'ora fa ma ancora nessuno (come l'altra volta) da delle informazioni! Rischio di perdere la coincidenza per tornare in Italia e non c'è personale a cui chiedere! Pessimi!

Not Verified | After reading many bad reviews of Air Tanzania I took the risk to fly with Air Tanzania and after all it did not disappoint. The crew was professional and friendly, even as the service on the ground. Even though it was a short flight, there was food served, which was not too bad. The flights were also on time, so the overall experience was quite good. The airline lacks in technology as it has no app (so no digital ticket in Apple Wallet), as well as the website is quite outdated and the online checking-in process is not convenient.

Not Verified | 2 times delayed then cancelled. Offer for last flight of the day. Thanks we taking different airline because next day we have to go to Europe. We had also no good feelings if it was save to use this airline. No good western standards. We advise - don't use it.

✅ Trip Verified | I seldom take the time to write a review but I feel for the well-being of other travelers I should warn everyone off these amateurs. The filght first leg of the flight was cancelled and rebooked by them except it had the second leg leaving before the first leg arrived. There was terrible communication from the airline. This seemed to be a well known problem by the airport ticket staff who booked me on a direct flight - 6 hours later which brought me to my destination after mid-night. My hosts almost fell asleep during the 90 minute drive to our accomodation. There has been zero response from Air Tanzania for compensation for the delay. Fly Airlink or anyone else in the region. Avoid Air Tanzania at all costs.

✅ Trip Verified | This is the worst airline I've ever flown with. And I've been to 50 different countries. I've never experienced anything like this from underground service. Hours late and not a single piece of information about it. At no time was there any explanation or information as to whether there was a delay, how to proceed or when. But on the contrary. When you asked, you were ignored! Absolutely inexcusable treatment of paying customers. A brazen impertinence! | Das ist die schlechteste Airline, mit der ich je geflogen bin. Und ich war in 50 verschiedenen Ländern. So etwas von unterirdischem Service habe ich noch nie erlebt. Stunden Verspätung und keine einzige Information dazu. Zu keiner Zeit gab es irgendeine Erklärung oder Information, ob es eine Verspätung gibt, wie es weitergeht oder wann. Ganz im Gegenteil. Bei Nachfragen wurde man noch ignoriert! Ein absolut unentschuldbarer Umgang mit zahlenden Kunden. Eine dreiste Unverschämtheit!

✅ Trip Verified | Absolutely the worst travel experience I ever had. I had to change airports and wait for 10 hours. They canceled 2 planes in the same day. No communication, no warnings, no nothing.

Not Verified | Air Tanzania is absolutely unreliable. Our flight was delayed by 6 hours and no one can tell us when we are getting in a new flight or even what is going on. The staff is also very useless and when asked about something they just walk away saying "just wait". The airline is useless and so is the staff. I will not recommend Tanzania air to anyone ever and I will definitely not be using them for my next flight.

✅ Trip Verified | Already late we were sitting in the plane and I saw that our luggage was taken out of the plane. I asked for explanation from the crew and they told us that they will put them in a front cargo room due to weight issues. They didn‘t! They lied to us all! And now the luggage is in Arusha! What is this company doing! We customer have paid that we get our luggage transported and now we have to buy stuff because they on purpose they left it behind! This is unbelievable!