Air Tanzania

✅ Trip Verified | Air Tanzania almost killed our two dogs and our cat. We were warned ahead of time about using this airline to ship animals, but after several visits to their office in Mwanza, a lot of paperwork, and some significant fees paid out, we finally felt comfortable. We even double checked everything with the cargo office the day prior to the flight. Thankfully, the pilot happened to notice the animals being loaded onto the plane and stopped the process the morning of the flight. The cargo hold had no oxygen and they would've died. I had to book a vehicle and drive to Dar to make our international flight with our pets. It was a long drive, but at least they lived. I never got refunded my ticket for missing my flight. Lesson learned. Do not use Air Tanzania to transport live animals.

Not Verified | In the last two months I traveled thrice via Air Tanzania talking a total of 8 flights. Out of these 8 flights, 5 were delayed - a staggering 60%. Twice I took Nbo-Dar-Nbo flights and both times return flight was delayed. I took Nbo-Jnb-Dar-Nbo flights. Dar - Jnb flight was delayed as well as the Jnb-Dar flight. Last leg of the journey Dar-Nbo was also delayed. Have anyone seen any other airline who has a punctuality ratio of only 40%? If they don't have the experience of managing and handling multiple flights and destinations, why can't flight be such as to give sufficient time for transfers, etc. Please improve Air Tanzania

✅ Trip Verified | What a nightmare to check in online. Unable to reach the emergency and all other numbers on the website. Lorraine from SA Branch too was unable to assist. My manager, who is claustrophobic required an aisle seat and she was unable to assist me in changing it. I prefer SA Airlink going forward. Really bad to no service.

Not Verified | I didn't fly with them. They changed time making it impossible for me to fly with them, connection time was very short. My agent tried to change times, date and days but they claimed none was available. They did not refund me claiming I have flown with them and utilized the ticket. I pray they refund me.

✅ Trip Verified | Starting from the journey from Johannesburg the flight was delayed by 2 hrs. The return flight was even worse. They cancelled the ticket and issued a new one for the following day. On the following day we went to Checkin and we were denied boarding. They said we didn’t have a ticket even though they issued it. We were stuck in Dubai in December, now needing to book a new hotel, find a new flight and no compensation from the airline even though they caused this problem. Don’t take Air Tanzania if you know what’s good for you

Not Verified |  Terrible trip. Flight from Lusaka was delayed over an hour so we were rushed onto the connecting flight to Mumbai. All our baggage remained in Dar es Salaam for some days, finally reached Mumbai and another 2 days delay for their airline staff to get them cleared by customs and couriered. We were told it will reach us after another 3 days. 1 week after the flight, and no compensation or response to emails.

Not Verified | Flight delayed by five hours, then new scheduled boarding was delayed by another hour, then flight delayed yet another hour as we sat on the plane. Terrible service, no explanation given and the most frustrating experience.

Not Verified | Was utterly disappointed with the luggage delay left Dubai on the 11 December 2024. Today it's the 14th still haven't received my luggage and I'm supposed to connect to Zimbabwe the inconveniences are expensive on my end hotel stays and having to shop for clothes.

✅ Trip Verified | Do not go anywhere near this train wreck of an airline. That have some very suspect business practices. Tanzania has some incredible sights and most people are very friendly and trustworthy. What they don’t have is a trustworthy or competent national airline. I booked a business class ticket ESky. Because it’s a short flight from JRO-ZNZ it was only about $100 more. When I arrived at the airport I was told the original plane was damaged and a replacement was being flown in and they had given my business class seat to someone else. Not wanting to argue I asked them to simply refund the difference between the business class seat I had paid for and the economy seat I received. The answer from the very rude ground attendant was incredible, she said “we can’t afford that”. Then I said just give me a business class ticket on the return flight instead. The manager arrived late and looking like he had just crawled out of bed and was just as rude as the first woman. Flight was very late but non-eventful, cabin crew were nothing special, plane looked pretty worn out, landing was rough. I followed up with Air Tanzania but they don’t know how to answer a phone, can’t read emails or don’t speak English. I also contacted ESky, the ticket agency I used but will never use again, and they have been useless so far. Locals in Tanzania told me to avoid Air Tanzania and use Precision Air instead as an alternative. If you’ve booked a safari trip with an agent I would check to see if they’ve got you on Air Tanzania and simply change it to Precision Air.

✅ Trip Verified | I had an incredibly frustrating experience with Air Tanzania. My flight was originally scheduled for 20:20, but I received an email notifying me that it was delayed to 20:50. Shortly after, I received a second email pushing the departure time to 01:20 the next day. I ended up waiting at the airport for over 7 hours with no hotel room or proper accommodations provided. The airline staff were extremely rude, showing no empathy or concern for the passengers who were stuck waiting. We were placed in a lounge with very limited seating, forcing many passengers to stand for hours. Overall, the lack of communication, poor customer service, and complete disregard for passenger comfort made this an awful experience. I would strongly recommend avoiding Air Tanzania.