Air Tanzania

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Value for Money 12345
Customer rating from 1 reviews
1/10
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1/10

"indifference to customer service"

(United Kingdom)

Trip Verified | Mumbai to Zanizibar via Dar Es Salaam. As I have not been able to take this flight, my review covers customer service and booking issues with Air Tanzania. In November 2019 I booked two return flights with Air Tanzania. On receiving the e tickets, I noticed that my surname had been duplicated, thus rendering the ticket invalid. I immediately contacted the airline, via their on line contact page and a further email as back up. To date, I have received no response from the airline. I know that my emails have been received because the Air Tanzania sales office in Mumbai were copied in and have acknowledged receipt. I have made an official complaint, even copying in the Tanzanian Ministry of Transport who have overall responsibility for the airline. Once again, no response. I have thus been forced to cancel the tickets, which apparently are not refundable. I would urge potential travellers not to use Air Tanzania.Their indifference to customer service is well documented. I just hadn't realised how bad things are
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Zanizibar via Dar Es Salaam
Date FlownJanuary 2020
Value For Money 12345
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