✅ Trip Verified
| On August 10, 2020 we were scheduled to take flight TC 105 from JRO to ZNZ, this was a confirmed flight. We were planning to start our vacation stay on Zanzibar on August 10, 2020. Since our original flight has been cancelled (or changed, or had been wrongly advertised from the beginning) we had to postpone resp. had to shorten our stay for one full day (we took flight TC 137 on August 11, 2020, instead). This incurred costs on Zanzibar for at least our hotel (126 US dollars). I wrote to and received some initial response from your incidence handling team. But in the end there was no answer of any substance at all. There was some redundant email correspondence where one person from Air Tanzania haphazardly tried to make another person take some action (which action remained unclear). What I wanted was an explanation, an apology (for ruining one day of our holidays that we spent in lovely Tanzania in spite of the troubles we went to be able to travel abroad at all at these difficult times), and US$126 for the day we could not spend at Zanzibar (but had to pay for anyway) but instead at the miserable hotel near the airport. It only remains to express my severe regret to have travelled with Air Tanzania. I also think of their customer complaint handling as being quite unprofessional. When I tried to use the contact form on the Air Tanzania website it turned out to be unusable because it would not send my text. Then I tried to contact [email protected]
with the same text. The mail bounced immediately because, as it turns out, Air Tanzania blacklisted my email address! That's quite a impertinent way to deal with your customers.