Air Tahiti Nui

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 102 reviews
4/10
3 star Skytrax Rating
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2/10

Air Tahiti Nui customer review

(Australia)

My luggage was received two days late in Papeete. Reason: The aircraft was already overloaded when my connection flight from Sydney arrived Auckland. My luggage remained in Auckland that day. On arrival in Papeete there was no assistance at all to passengers without luggage. There was only one person (for about 30 passengers) recording the missing luggage and it took after a late arrival another two hours before we could leave the airport to get some sleep. There was no apology from the airline. The return flight was four hours delayed and the waiting time in Papeete airport was hell. We had to pay for very expensive airport food. WIFI connection did not work and informing relatives about late arrival was impossible. There was little to no information on the reason and what the measures would be and no help from the ground staff. It almost appeared like a cover up. We missed our connecting flights and had later been booked to other flights. Again information was not available from the cabin crew during the flight and only in Auckland we where told to what connecting flight we had been re-booked. A very troublesome check out and check in with going through the immigration twice in Auckland had to be endured.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Tahiti Nui customer review

(United States)

LAX to PPT on TN101 and returned a week later on TN18. Boarding at LAX less then enjoyable. Sent first to one gate then to another. Don't know if the airline or LAX is to blame there. Once boarding started we were put on buses to go to a satellite boarding point. Main terminal under construction. Inconvenient but it works. Onboard cabin staff were friendly and helpful. First time on an A340. Once in the air the flight went smoothly. The plane was clean. The 2 meals served were adequate in size and somewhat above average as far as airline food goes. Service was good. A red-eye flight in economy class seats is not going to produce quality sleep. The seats were about as comfortable as you would expect which isn't saying an awful lot. Entertainment system was marginal. I never expect much when flying economy but the service and meals were better than expected. Outbound flight departed and arrived on time. Return departed and arrived early. Our bags arrived when we did.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Tahiti Nui customer review

(Australia)

TN 102 from AKL to PPT over last weekend. A very full flight. Punctual in terms of Departure and Arrival. Was given a seat in the last row despite checking in 3hrs in advance. Seat comfort was good. Staff were a mixed bag. Some were exceptionally friendly whilst others gave the impression they would be somewhere else. IFE was non AVOD and lacked choice and content. Food and Drinks were good and plentiful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Tahiti Nui customer review

(Canada)

LAX-PPT Business Class. Great ambience nice tropical feel as soon as you step on the plane. Normal modern business class seats (not the newest 100% recline ones but plenty of leg room and comfort). Food was very good as well. I recommend flying with them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Tahiti Nui customer review

(United States)

Seats are showing some wear and tear. Torn at points and armrest cover hinges feel stuck at times. The entertainment controls on the armrest are worn-out yet still functional. Adjustment of seats: they lack sufficient recline. Controls are placed at hip level inside the chair so poorly accessible. Putting 2 pillows under your feet to raise them makes it better but raising the feet with a pillow will put your toes up against the back of the reclined seat in front of you. I deliberately chose a middle section seat this allows you to always exit without climbing over or being climbed over. The seat rows are that close together that undisturbed passing is impossible. The lumber supports do not work on this flight. Flight entertainment system is Archaic. You don't have the option of starting your movie on demand. The quality of the LCD screen is best described as a snowy CRT up close. The movies continue during PA announcements and since all are continuously playing there is no chance of rewinding. There are no air vents above the seat only general air conditioning. No power output in business class. This is consistent with the age of the seats. Sufficiently equipped courtesy pouch with toothbrush and paste eye covers ear plugs and socks. Headphones supplied are comfortable for the first couple of hours. There was simply no noise cancellation. Service is attentive and correct although the personal touch was missing the second flight. Timely serving and offering of drinks.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Tahiti Nui customer review

(United States)

LAX-PPT in Business Class. Business Class departure lounge in LAX shared with several other airlines. Nice lounge with free snacks and drinks. Boarding gate was a bit far away we were bussed to the aircraft. First and Business Class customers were boarded in a separate bus. Once onboard - very comfortable. Before take-off drinks offered. Several uniform changes during the 8.5 hour flight. Our flight left LAX on time. As previously noted - business class seats do not fully recline and when you do recline - it protrudes in to the space of the person sitting behind you. Not the best lay out - but certainly adequate. Good meal service and friendly/attentive flight attendants. Return PPT-LAX - same on time departure and arrival and good inflight service.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Air Tahiti Nui customer review

(United States)

Scheduled to fly non-stop Paris-Los Angeles. At the check-in counter the sign said 'New York' we were told the flight to LA was simply making a quick stop in New York then would continue to LA. This was a lie. Upon arrival in New York we were told it would be 24 hours until another plane would take us to LA. They put us up in a hotel. 24 hours later it was a charter flight they put us on to LA. I complained to Air Tahiti Nui about the lack of meal and I was told "we went to a very big expense to charter this flight you should be grateful". I should be grateful they arranged me transportation to where I paid to go?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Tahiti Nui customer review

(United States)

Paris CDG to Los Angeles. Good food crew entertainment and leg space. I enjoyed the whole island theme that was experienced onboard. A plus about the entire experience was the level of visibility and attention the crew provided with frequent water runs and prompt responses to call bell. Another feature was the snack bar set up at the galley for passengers. Flight departed and arrived on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Tahiti Nui customer review

(Canada)

LAX-PPT-LAX over Christmas and New Year. Both trips were red-eyes. Outbound from LAX check-in was cheerful and set the tone for the journey. On the down side passengers are bussed to the aircraft and ATN staff lost complete control of the process resulting in a scrum to get on the busses. Onboard we passed on the meal offering and slept. The hot breakfast was welcome. Arrivals Hall was chaos and a 1 hour delay to get through Immigration awaited us. Returning the Departures Area is new spacious but very warm. Boarding went well as our seats were in Row 44 we made our way to the desk 10 minutes before boarding to avoid the chaos we experienced outbound at LAX. Once again pleasant and efficient crew. In summary our flights were good the only warning I would make is that in Economy the seat pitch is only 31 inches and on an 8 hour flight if you are over 6 ft tall this is not comfortable at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Air Tahiti Nui customer review

(France)

Flying 3/4 times every year since 2008 my last experience was very disappointing. Besides domestic there is no traffic during the day at Papeete Faaa airport and then late at night they schedule 3 international flights all due to leave within a short hour and this airport can't handle it. I arrived 4 hours before departure and the line for check-in immigration and luggage check were endless. I was booked on TN8 seat 11A to Paris via LAX and after pulling out we came back to the parking stand because of an engine problem. We were told it would take an extra 3 hours to change it. They decided to serve us the light cold snack. The previous times I flew we used to have a full hot meal with wine it is obvious ATN is cutting costs and service. Finally airborne 4 hours behind schedule we were expecting to be served a round of drinks but nothing on this 8 hours flight until an hour before touching down in LAX they served us breakfast. The 11 hour flight to Paris went without problem but no round of water or drinks served between lunch and breakfast. Unfortunately due to the monopoly ATN has on these routes I will have no choice but to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no