Air Tahiti Nui

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 105 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Air Tahiti Nui customer review

(United States)

Fight from LAX to PPT. After a full day of US flights from RDU to MSP to LAX we were quite exhausted. A couple of those flights were late and the older planes were packed. So we were hoping for a change of pace on our 8.5 hour flight from LAX to PPT - and we were not disappointed! The A349 was impeccable. We were in coach but the seats were roomy the flight staff was extremely friendly and we had brand new inflight entertainment systems (I think the entire cabin had recently been redone). The experience got our first trip to French Polynesia off to a great start. Yeah it's still tough to sleep in coach seats but the great experience made it bearable. And of course there's nothing like waking up having a good French breakfast and landing in Tahiti with the anticipation of a luxurious vacation ahead! You really have no other options for flying to Tahiti but who cares - Air Tahiti Nui rocked it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Tahiti Nui customer review

(United States)

Flew economy round-trip Los Angeles - Papeete. Flights on time on nice aircraft. Economy seating is good and inflight service was excellent. Although aircraft are the same on the return flight got an aircraft that had been reconfigured with their new seats and touch screen videos and was quite nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Tahiti Nui customer review

(United States)

TN 102 PPT-LAX 3/16/2013 Economy Seat 27B. Departed PPT 15 minutes late for no apparent reason. Told we could not check luggage through to DFW. Entertainment screen control did not work properly - also controls overhead reading light. We were skipped for our dinner initially. Attendant seemed bothered that we asked for dinner. Dinner was inedible. Cold slices of meat hard as shoe soles bread that could not be cut. Asked for Diet Coke was told only water was available. Arrived in LAX 15 minutes late. Still had 3 hours to make our connection to DFW. Over an hour before our luggage was available to go through customs. Because we could not check the luggage in PPT had to carry our luggage from the International terminal to AA. Only in LAX does a 3 and 1/4 hour connection become a nail biter we have always had problems at LAX making connections.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Tahiti Nui customer review

(Australia)

My luggage was received two days late in Papeete. Reason: The aircraft was already overloaded when my connection flight from Sydney arrived Auckland. My luggage remained in Auckland that day. On arrival in Papeete there was no assistance at all to passengers without luggage. There was only one person (for about 30 passengers) recording the missing luggage and it took after a late arrival another two hours before we could leave the airport to get some sleep. There was no apology from the airline. The return flight was four hours delayed and the waiting time in Papeete airport was hell. We had to pay for very expensive airport food. WIFI connection did not work and informing relatives about late arrival was impossible. There was little to no information on the reason and what the measures would be and no help from the ground staff. It almost appeared like a cover up. We missed our connecting flights and had later been booked to other flights. Again information was not available from the cabin crew during the flight and only in Auckland we where told to what connecting flight we had been re-booked. A very troublesome check out and check in with going through the immigration twice in Auckland had to be endured.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Tahiti Nui customer review

(United States)

LAX to PPT on TN101 and returned a week later on TN18. Boarding at LAX less then enjoyable. Sent first to one gate then to another. Don't know if the airline or LAX is to blame there. Once boarding started we were put on buses to go to a satellite boarding point. Main terminal under construction. Inconvenient but it works. Onboard cabin staff were friendly and helpful. First time on an A340. Once in the air the flight went smoothly. The plane was clean. The 2 meals served were adequate in size and somewhat above average as far as airline food goes. Service was good. A red-eye flight in economy class seats is not going to produce quality sleep. The seats were about as comfortable as you would expect which isn't saying an awful lot. Entertainment system was marginal. I never expect much when flying economy but the service and meals were better than expected. Outbound flight departed and arrived on time. Return departed and arrived early. Our bags arrived when we did.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Tahiti Nui customer review

(Australia)

TN 102 from AKL to PPT over last weekend. A very full flight. Punctual in terms of Departure and Arrival. Was given a seat in the last row despite checking in 3hrs in advance. Seat comfort was good. Staff were a mixed bag. Some were exceptionally friendly whilst others gave the impression they would be somewhere else. IFE was non AVOD and lacked choice and content. Food and Drinks were good and plentiful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Tahiti Nui customer review

(Canada)

LAX-PPT Business Class. Great ambience nice tropical feel as soon as you step on the plane. Normal modern business class seats (not the newest 100% recline ones but plenty of leg room and comfort). Food was very good as well. I recommend flying with them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Tahiti Nui customer review

(United States)

Seats are showing some wear and tear. Torn at points and armrest cover hinges feel stuck at times. The entertainment controls on the armrest are worn-out yet still functional. Adjustment of seats: they lack sufficient recline. Controls are placed at hip level inside the chair so poorly accessible. Putting 2 pillows under your feet to raise them makes it better but raising the feet with a pillow will put your toes up against the back of the reclined seat in front of you. I deliberately chose a middle section seat this allows you to always exit without climbing over or being climbed over. The seat rows are that close together that undisturbed passing is impossible. The lumber supports do not work on this flight. Flight entertainment system is Archaic. You don't have the option of starting your movie on demand. The quality of the LCD screen is best described as a snowy CRT up close. The movies continue during PA announcements and since all are continuously playing there is no chance of rewinding. There are no air vents above the seat only general air conditioning. No power output in business class. This is consistent with the age of the seats. Sufficiently equipped courtesy pouch with toothbrush and paste eye covers ear plugs and socks. Headphones supplied are comfortable for the first couple of hours. There was simply no noise cancellation. Service is attentive and correct although the personal touch was missing the second flight. Timely serving and offering of drinks.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Tahiti Nui customer review

(United States)

LAX-PPT in Business Class. Business Class departure lounge in LAX shared with several other airlines. Nice lounge with free snacks and drinks. Boarding gate was a bit far away we were bussed to the aircraft. First and Business Class customers were boarded in a separate bus. Once onboard - very comfortable. Before take-off drinks offered. Several uniform changes during the 8.5 hour flight. Our flight left LAX on time. As previously noted - business class seats do not fully recline and when you do recline - it protrudes in to the space of the person sitting behind you. Not the best lay out - but certainly adequate. Good meal service and friendly/attentive flight attendants. Return PPT-LAX - same on time departure and arrival and good inflight service.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Air Tahiti Nui customer review

(United States)

Scheduled to fly non-stop Paris-Los Angeles. At the check-in counter the sign said 'New York' we were told the flight to LA was simply making a quick stop in New York then would continue to LA. This was a lie. Upon arrival in New York we were told it would be 24 hours until another plane would take us to LA. They put us up in a hotel. 24 hours later it was a charter flight they put us on to LA. I complained to Air Tahiti Nui about the lack of meal and I was told "we went to a very big expense to charter this flight you should be grateful". I should be grateful they arranged me transportation to where I paid to go?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no