Air Tahiti Nui

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 114 reviews
4/10
3 star Skytrax Rating
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2/10

Air Tahiti Nui customer review

(United States)

I flew round trip to Papeete for a Paul Gauguin cruise. I will never fly that airline again. This is unfortunate for French Polynesia because it is a wonderful place and I loved my time there the the flight was unbearable. The seats are so small with no leg room so that one can hardly move. The country should subsidize the airline or another one so that passengers can visit this beautiful place without the pain associated with getting there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Tahiti Nui customer review

(United States)

Flew LAX to Tahiti seats 19K/L with my wife on 23 Jan 14. Both of our entertainment systems did not work. Asked the flight attendant 3 times about it and was ignored. Finally a flight attendant indicated they could sit us in separate seats or two middle seats in the last row.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Tahiti Nui customer review

(Australia)

A 5-hour flight from Auckland to Papeete (Business Class) was more or less ruined by a seat that wouldn't budge from the takeoff/landing bolt upright position and a fold out tray that didn't. The whole aircraft was looking very tired and tatty and badly in need of an upgrade. The Air Tahiti staff at the chaotic boarding gate in Auckland were rude and condescending although the flight attendants did the best they could in such a worn out old bus. Food was OK (I don't expect cordon bleu on a plane) but the wine choice was one cheap red or white. Take it or leave it. Entertainment was very limited too. I was told that of a fleet of 5 aircraft 4 have in fact been upgraded. I guess I found myself on the one that wasn't. Assuming the final aircraft is in fact given the major facelift it so badly needs then I'd consider using Air Tahiti Nui again as a last resort but will take Air New Zealand if it's an available alternative.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air Tahiti Nui customer review

(United States)

AA 7176 (code share) on 1/15/14 Papeete to Los Angeles. Business class on this airline was very disappointing in comparison to other airlines we use. Because our tickets were code share we were not allowed in the business class lounge despite paying for business class fare.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Tahiti Nui customer review

(United States)

Air Tahiti Nui economy class is awful - very tight cramped seats if you are tall as we are poor service and minimal cardboard food. Our section of the cabin was an oven the section behind us was a refrigerator and the cabin attendants seemed to be unable to do anything about it when you could find one to ask. My husband who is 6 ft’3”was wedged into his seat to the point that the woman in front of him and the woman behind him both complained when he moved and he was unable to sleep at all. We upgraded to first class on the way home and the leg room service and food were very good but they still locked the forward toilets for most of the flight and half the reading lights did not work. We will never fly Air Tahiti Nui again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Tahiti Nui customer review

(United Kingdom)

Very poor service at LAX from Air Tahiti staff. Flying business class on AA with a code share. They are having some dispute with AA so AA and Air Tahiti are refusing to let each other's business class passengers into their lounges but they don't tell you until you get to the lounge. With three small children and already on flights for 12 hours with a 6 hour stopover in LAX they refused us entry to the Lounge. The staff in the Lounge were kind. Air Tahiti wouldn't let us pay for the lounge without first going out of security again waiting 30 minutes for them to process the payment and receipts and then line up in security all over. Apparently they used to let people phone in the credit card number to avoid having to exit security but now they have decided they rather make passengers spend over an hour at their desk/security. We'll avoid Air Tahiti and AA for a long time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Tahiti Nui customer review

(United States)

Excellent service from the flight crew and ground crew. We arrived at LAX with minutes to spare as our inbound flight was delayed 2+ hours. That airline made no effort to put us on another flight. Running all the way from Terminal 1 to Bradley searching for the ATN desk the kind young lady escorted us swiftly to the gate. We just made the flight otherwise would have spent the night in LA. Although our bags didn't make it they were delivered the next day to our hotel. Since we had no luggage when we arrived the airline gave us a nice bag with essential toiletries including T-shirt and shorts which we all sported for the next few hours. The meals were better than expected the in-flight entertainment was better than some major U.S. airlines. The waiting area in Papeete for our homebound flight was fabulous beautiful shops food comfortable lounge chairs gardens.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air Tahiti Nui customer review

(Australia)

Flew to Auckland from Papeete. The flight was 5 hours long. I was seated in 6a wonderful smells of the toilet behind us. I found cabin staff rude and unfriendly. They closed business class toilet and told everyone to use the ones in the middle of the plane. They dropped food on my lap while serving bread didn't say sorry but offered me another one. Seats are average for business class and food is terrible. They were "out" of mains when they came to serve us (being in row 6). You do not get additional drinks and if you go and ask for some it's an inconvenience to the staff without a smile or polite conversation. I might sound picky but I am simply wanting something nicer than economy when you pay twice as much for a ticket. The entertainment gave you 8 new movies and a few old titles and tv programs. The seats recline but I am six foot so my feet hang off the edge. If you are travelling by yourself there is no privacy screens like Emirates or Singapore airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Tahiti Nui customer review

(United States)

We flew from LAX to Papeete and back. We were in a recently remodelled plane but the seats were terrible. They were tightly packed with very little leg room which is the norm. However the back was curved into a concave shape which was agony on a 8.5 hour flight. The headrests exacerbated the problem and my wife's wouldn't even stay up. The cushions were also stiff. There was no power outlet for the seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Air Tahiti Nui customer review

(United States)

Fight from LAX to PPT. After a full day of US flights from RDU to MSP to LAX we were quite exhausted. A couple of those flights were late and the older planes were packed. So we were hoping for a change of pace on our 8.5 hour flight from LAX to PPT - and we were not disappointed! The A349 was impeccable. We were in coach but the seats were roomy the flight staff was extremely friendly and we had brand new inflight entertainment systems (I think the entire cabin had recently been redone). The experience got our first trip to French Polynesia off to a great start. Yeah it's still tough to sleep in coach seats but the great experience made it bearable. And of course there's nothing like waking up having a good French breakfast and landing in Tahiti with the anticipation of a luxurious vacation ahead! You really have no other options for flying to Tahiti but who cares - Air Tahiti Nui rocked it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes