Air Tahiti Nui

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 114 reviews
4/10
3 star Skytrax Rating
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2/10

Air Tahiti Nui customer review

(United States)

Round trip LAX-PPT last 2 weeks of 10/14. Flight out was an old aircraft inflight entertainment was awful. Video worse than your 1957 TV. Service and food ok+. Flight back was newer aircraft and entertainment display was good but content severely limited. Gate agent in PPT refused the check through in domestic USA via the post customs LAX baggage transfer service. She was inflexible and rude about it. They advertise in their magazine they have a deal with Alaska Air my domestic carrier. Alaska in LAX confirmed the deal and that AT was erratic in conforming to the agreement. Moving baggage around LAX isn't fun. Very poor treatment of a business class customer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Tahiti Nui customer review

(United States)

Booked C class round trip LAX-PPT. Did not like the previous reviews so I was a little apprehensive. Also as I understand it only 3 of their 5 aircraft have the new C class. As is turned out the new seats were very adequate. At 20.5 they are a tad tight and they do not fully recline. Nonetheless my wife and I were able to sleep most of the way on a long late night flight. Staff were gracious and professional. Food and drink were very adequate but nothing special. All in all a good experience. Tahiti is a very special place and this is as good as it gets.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Tahiti Nui customer review

(France)

Flew from CDG to LAX (return) in late August 2014 / early Sept 2014. Awful customer service. The check-in-staff have absolutely no warmth or charm and made no attempt to fulfil my seat request; they were quite abrupt in refusing it moreover. In-air-staff are likewise very poor. Aircraft was old and seats are inadequate. I will never use this airline again. I often travel on Asian airlines and Air Tahiti Nui is way way below par.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Tahiti Nui customer review

(Czech Republic)

LAX to Papeete business class: terrible. Where to start: Old seats straight from the 90's bad shape seats an entertainment system with 4 movies and bad screen quality. Bland food and to top it all magazines which were 3 weeks old. Flight attendants are nonchalant to say the least and you don't see them unless you hunt them down. Forget snacks. Just awful and way below par any other airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air Tahiti Nui customer review

(New Zealand)

AKL-PPT-LAX-PPT in economy May 2014. Air Tahiti Nui only have five A340 aircraft. We flew on three of these - all were different experiences. The first leg AKL-PPT was on "Moorea" which had an upgraded interior and felt very new and fresh. Leg room seemed adequate for economy however as others have said previously the seat designer should be sacked! The head rest is not ergonomic at all and causes discomfort. The is also no lumbar support. I packed the seat back out with pillows to help. The crew were young friendly and worked the cabin non stop. Food on all flights was edible if not slightly odd - the seat designer must have had input in the menu as well. Entertainment on demand comprised of about 10 of movies (some recent releases) and TV shows. The second flight an 8.5 hr overnight flight from PPT-LAX was on "Nuku Hiva". This aircraft was also retrofitted with the new interior however it felt older. tired and there was a noticeable decrease in leg room despite us being in the same seat number on both flights. The crew were a bit surly and disappeared after trolley service. Again the seats weren't that comfortable due to the awful head rest and lack of leg room. Our third flight overnight from LAX to PPT was on "Bora Bora" which has yet to have it's interior retrofitted. The seats were much more comfortable than the newer version in economy as they lacked the offending head rest but the entertainment is on the old loop system rather than 'on demand'. Would I fly them again? Only if the price was right (we scored half price tickets) - you only get what you pay for!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air Tahiti Nui customer review

(Canada)

The seats were so uncomfortable I was dreading the flight home. There was no lumbar support and the add on headrest pushed my head forward putting my neck at a very unnatural position. I could not get comfortable using pillows and blankets or in any position. It made for a very long flight home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Tahiti Nui customer review

(United States)

Loved this airline except for one problem. They changed our return flight from Auckland so we had to layover for the night. We did not appreciate this change. It cost us a lot more money to stay in a hotel for one night in Tahiti. It made the trip much longer. The flight to Tahiti didn't get in until 9.45 pm and customs took forever. Then we had to be back to the airport by 6 am. If they had to make this change they could have at least left earlier so we wouldn't have had such a long night.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Tahiti Nui customer review

(United States)

March 29 PPT TAHITI FRENCH POLYNESIA - LAX LOS ANGLES CA. The flight was horrible. After spending a great deal of money for a business class seat I literally had to get up and go and find flight attendants to get a drink of water after not seeing them for a 3 hour stretch. The food was terrible as well. Not worth the money! Horrible service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Tahiti Nui customer review

(Canada)

Seats are incredibly uncomfortable and service was ok but nothing spectacular. I reacted to something in the air and my eyes started watering and I couldn't stop coughing. I pushed the service button waited 20 minutes and the attendant finally came turned it off and walked away! I cannot stress enough how uncomfortable the seats are especially for tall people. My husband is 6'1" and I'm 5'9". We couldn't move and didn't sleep the entire flight down or back. If there was another way to get to Paradise we would definitely take it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Tahiti Nui customer review

(United States)

Flew LAX to PPT and back for an Oceania Cruise. Going to PPT things were just OK. After all you are heading to paradise so it's easier to overlook less than friendly service uncomfortable seats and marginal food. Our return flight was a charter arranged by the cruise line and things were much worse. They had little or no ice limited beverage options and the food was awful. The flight attendants just don't have any spark to them. Some of that may be a cultural thing because I find customer service in FP to be less warm and inviting than in Europe or the US. This airline needs to really punch up their customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no