Air Tahiti Nui

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 114 reviews
4/10
3 star Skytrax Rating
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1/10

"the worst airline I have flown"

(United States)

Air Tahiti Nui is the worst airline I have flown, starting from the reservation process. The Air Tahiti Nui website is the most outdated and the customer unfriendly of any airline. My credit card was charged twice for the same transaction. The reservation agents are the most condescending I have ever experienced. They are unwilling to do their jobs and try to get you to acquiesce to their attitude rather than follow industry standard customer service. Onboard experience was just as bad. The hardware showed neglected maintenance plus obvious signs of wear and tear with dirty seat cover and tray table. The flight attendants were subpar in their service. I would never fly this airline again.
AircraftA340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Papeete
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"staff on the plane were pleasant"

(United Kingdom)

We had an acceptable night time flight with Air Tahiti Nui from PPT to LAX. The Papeete lounge was air conditioned and spacious. The staff on the plane were pleasant and the food and drink OK, if not high-end cuisine. No complaints from us.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePPT to LAX
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"last experience with Air Tahiti Nui"

(United States)

That was our first, and hopefully last, experience with Air Tahiti Nui. Inflight customer service in business class was horrible. The cabin staff looking after us was unprofessional and rude. She didn't offer us any drink unless she needed to. Wasn't friendly. Staff generally were rude and not very welcoming. Food was very poor quality and we were wondering how bad it must be in economy. Overall it wasn't a good experience.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Tahiti
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"inflight entertainment is draconian"

(New Zealand)

Just arrived off an awful Air Tahiti Nui plane from Los Angeles to Auckland via Tahiti. The main issue was that the inflight entertainment is outdated - it is draconian. If you must fly Air Tahiti Nui, try and avoid the "Borabora" plane - unless you don't wish to watch a movie or play a game. The other planes are better, but they have poor seats that force your head forward. Very awkward. Every flight also boarded late. Not good enough. My worst international flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Auckland via Los Angeles
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

Air Tahiti Nui customer review

(United States)

This was an awful business class. Food awful. My seat in business class had metal exposed at the head rest. The entertainment unit was fuzzy. You have to watch the movie when they start, it as it is not on demand. The food was un identifiable as to what it was. They only have four planes, this was the one flagged Bora Bora. It had not been updated.
AircraftA340
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLAX to PPT
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Air Tahiti Nui customer review

(United Kingdom)

LAX-PPT-LAX. Having read some of the reviews on here I was a bit worried about what we'd encounter on these flights. Both were overnight so we tried to sleep and made no use of the entertainment system. The aircraft interior was clean and well maintained and the crew were very good. Breakfast was decent. The seat is angled lie flat but reasonably comfortable. Both flights were on time and bags were off quickly. The only downside I could see was the high fares due to I assume lack of competition.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Air Tahiti Nui customer review

(United States)

We flew on April 7 and 14 back and forth to Papeete. While the airline staff were friendly and helpful sadly we had an older plane that was not clean and the seats were extremely uncomfortable for our overnight flights. A standard roller bag carry on will not fit in the overhead compartment wheels first and had to be placed sideways. They don't really weigh your carry on at check in but the weight amount of 22 lbs is generous. They didn't weigh or even notice our backpacks. The tray tables were dirty the bathrooms were not kept up during flight and the seats/floor were stained throughout the cabin. I brought Clorox wipes after reading prior reviews to clean off our seating area and felt better after doing so. The amenities were nice such as the overnight flight kit pillows and blankets which were a pleasant feature. The food was not very good at all cold and soggy. The best bet is to bring something such as a Powerbar if you are a picky eater. The movies on the plane were of a good selection but when flying overnight you don't have much time to watch a movie if you are trying to rest. The flight was bumpy both ways but the pilot was considerate in not keeping the seat belt light on for an over-extended period of time. My suggestion is to ask at check in if there are two seats together to transfer to if you are stuck in the row of four you will be much more comfortable. Row 43 (a row of 4) in the back has in seat tray tables so you can't lift the armrest if traveling with a companion and this is not noted anywhere even on Seat Guru. The airport in Papeete is under construction and it took over 2.5 hours for the two planes that arrived at the same time to clear passport control which made us miss the ferry to Moorea. In conclusion if flying to Tahiti again I would try to find a different airline when booking but would likely fly this one again if I had too as the destination is paradise.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Tahiti Nui customer review

(United States)

My wife and I flew Air Tahiti from LAX to Tahiti and back. We will never make that mistake again. First the interior of the plane was in poor condition. The seats were old uncomfortable and stained. The digital display (which was from the stone age) did not function properly and the resolution was so bad that I elected to just keep it off. Second the seating layout is awful. If you are not in a window section you will be crammed in the middle of the plane in a row of four seats. I flew for 8 hours fighting over the armrest with a total stranger. Lastly my wife reserved a gluten free meal (she has celiac) and she was given raw vegetables a rice cake and yoghurt for breakfast.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Tahiti Nui customer review

(New Caledonia)

Flew Business Class from PPT to LAX only 1 out of 5 planes is older and we had a new cabin. Seats comfortable food excellent service very good. Before Takeoff Captain came through the business class to great every guest personally. If I get the same service every time I would most definitely fly with them again. They are as good as some major Asian Airlines and Miles better than any US Airline I flew recently.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Tahiti Nui customer review

(New Zealand)

Terrible service. Food was better in economy. Seats were awful - unable to adjust it so you could get comfortable and we are 5ft and 6ft so it should have worked for one of us. Headphone socket broken so unable to watch movies or listen to music. Staff just said 'we can't fix it in flight'. Movies NOT on-demand and you are not informed when they start. Definitely not worth the extra. This was AKL-PPT. Go with Air NZ instead.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no