Air Tahiti Nui

✅ Trip Verified | Tahiti to Los Angeles. Good service, but poor food. The Airport processing and waiting was unbearable. It took over an hour to checkin. Departure was delayed and the temperature had to be in the high 30’s. On the flight to Tahiti the second serving of food was frozen and we told the staff on board but they couldn’t have cared about that.

Air Tahiti Nui is basically the only airline that flies to French Polinesia. The business class is old, and the seat do not recline to 180°. It's a very long flight from any airport. I flew from Japan and it was a 12 hours flight. The aircraft is very loud, there is no privacy in the business seat. The food is really good and the staff are really polite. The entertainment is quite poor.

✅ Trip Verified | Auckland to Papeete. A new Boeing 787-9, good spacious seats on Business class. We had a bulk seat 1A. Even though close to the galley I did not hear any rattling. Entertainment is very poor. This review is about the cabin crew on board service. It is appalling. They do the minimum at the cabin. No helping to set up your tray for dinner. No food order taken. They look fed up. I experienced their service to be rude, distant, unenthusiastic and Unfriendly. If you ever go to PPT fly with air New Zealand.

✅ Trip Verified | Los Angeles to Papeete. Terrible customer service. Our return flight was originally booked on 2/6 from Tahiti to LAX. They notified us that they cancelled this flight due to schedule change.They gave us the option to leave a day earlier of the next day. We had already booked our non-refundable hotel room by this time so we inquired if we left a day earlier if they would cover our hotel cost for the night of the 5th. Verbally they assured us they would cover it so we locked in the 5th. They did say however that we would need to file a claim online with them. Which we did. We eventually got an email that said they aren't going to cover the cost of our hotel and we would need to go through travel insurance for reimbursement. Too bad we didn't have a current travel insurance plan. We called to try to get compensated in some way so we requested a free upgrade to premium economy. They said they might not have room but will add notes to our reservation for the ticket counter staff to upgrade us if there was room. 3 hrs before departure we arrive at the ticket counter and they had no idea what we were talking about as there were no notes added. They called their supervisor and we were declined due to no available seats. We board the plane and lo and behold there must have been at least 20 open seats in premium economy when the doors were closed. Lie upon lie upon lie. The only nice thing we found about this airline was the plane was a nice new 787 and the flight attendants were very accommodating.

✅ Verified Review | On January 17th, 2017 me and my husband travelled from Los Angeles to Auckland, New Zealand. Our flight with Air Tahiti Nui delayed almost 7 hrs because of mechanical issues with the plain in Los Angeles. When we informed the representative about our travel destination is Melbourne, she promised no problem, we will taken care of you and rebook you to other flight to make sure you reach your destination. Of course that was not the case. Because of the flight delay we missed our connecting flight in Auckland to Melbourne. Not Air Tahiti and not Air New Zealand helped us in any way when we ask help in the airport too. Both airlines pointed their finger to each other. The bottom line is we had to purchase 2 one way tickets for next day to Melbourne; cost us $800 dollars and we had to sleep in the airport in Auckland. I filed a complaint with both Airlines and I never heard back from Air Tahiti ever. I sent the e-mail to them 4 times without any acknowledgment or anything. Also, I tried to call them for a follow up, but the person on the phone told me I can reach their customer service only by e-mail. Their customer service is terrible. If you have any other airlines you can use, use other carrier.

✅ Verified Review | When booking my flight from Los Angeles to Paris, I was thinking about Air France. I came across Air Tahiti Nui as a quick and cheap departure option on Expedia. I wasn't too sure about this airline. When we got to Los Angeles International Airport (LAX), we stood in the check-in line. The lady checking in our luggage was very nice and professional. As she was checking our passports and wrapping the badges on our luggage, she warned us about frequent delays on this particular flight. As she anticipated, we were delayed for about an hour or more. This was imperative because we had a shuttle service in Paris who had our initial arrival time and had to wait for us. Anyway, we boarded the aircraft and noticed that our economy seats were very small and tight. For an 11 hour flight, these seats were terribly tiny and uncomfortable. The inflight entertainment was very limited. The movie selection was limited and there wasn't a variety of genres. The positive aspect of this airline was the service. The attendants aboard the flight were efficient, responsive, cooperative, and professional. I can't think of anything else to say about the staff. The food onboard the flight was just like your generic airline food. It was cold, slimy, and disgusting. I recommend purchasing food and snacks prior your flight in the terminal. Overall, staff was great but accommodations and passenger convenience weren't well.

✅ Verified Review | Flew Papeete to Auckland with Air Tahiti Nui. The original plane we were to take had mechanical problems so we waited for 3 hours for another plane. It appeared that there was quite a bit of confusion with this and whilst waiting we noticed the very slow boarding and taking off process of other planes. When it came our turn, whilst all were on board it still took over a half an hour to count and recount passengers. The food on both flights to and from Papeete was substandard and in two cases inedible. The cabin staff appeared only moderately trained and made me wonder how they would perform if there was a problem. Tahiti and the surrounding islands and its people are wonderful. On a return trip I would select another airline. On arrival at Auckland airport, it took three hours to organise our accomodation due to missed connections.

✅ Verified Review | We booked Air New Zealand London to Papeete via Los Angeles. Flights from Los Angeles to Papeete are operated by Air Tahiti Nui. What surprised us that we were asked to check in at Papeete the proof of our flights Los Angeles to London while the flight was made in code-share with Air New Zealand. No online check in was possible, no seats were available by calling 72 hours before, but by miracle they were available at check in after getting the check in manager to assist. We kept our original seats. There is a limit to stupid systems. In short, an experience not to be renewed on Air Tahiti Nui. If this airline did not have the exclusivity on Papeete they would have disappeared a long time ago. Nous avons fait une réservation Air New Zealand Londres Papeete via Los Angeles. Les vols Los Angeles Papeete étant effectué par votre compagnie. Quelle ne fut pas notre surprise qu’on nous demande à l’enregistrement à Papeete la preuve de nos vols Los Angeles Londres alors que le vol était effectué en code-share avec Air New Zealand… Pas d’enregistrement en ligne possible, pas de places disponibles hublot en appelant 72 heures avant mais par miracle il y en avait de disponible au check in après avoir fait venir la responsable du check in. Nous avons gardé nos places d’origine. Il y a une limite à la bétise. Bref une expérience à ne pas renouveller sur Air Tahiti Nui. Si vous n’aviez pas l’exclusivité sur Papeete vous auriez disparu depuis bien longtemps.

✅ Verified Review | Los Angeles to Papeete (Tahiti) return. Both flights left over one hour late. While we were waiting for the plane to leave the terminal at LAX, the captain announced that we would be delayed for an hour to wait on 25 late passengers. After waiting for more than an hour and seeing a few passengers board, we finally left. This must have been the plane that was not updated as is mentioned in so many negative reviews. The tv screen in front of my seat had so many lines in it was not worth watching. What was so disappointing was the service on this flight which was practically non existent. Cups of water were served in the same size cups used in a water cooler and two would not equal one measuring cup. I received two before the crew retired for most of the flight. Drinks were served to the middle rows and when I asked for one, I was told she would come back but never did. When I pressed the call button, it was answered 5 minutes later by a male steward who said "what do you want"? He returned with my drink order which was wrong. During most of the flight, the stewardess would walk by so fast that if you said something to get their attention, they were already 4 rows behind you. Never once did I see one walking down the aisles looking at the passengers faces to see if they needed anything. The return flight also left over one hour late. The breakfast served included a sausage that I believe was bad. No cruise is worth the 8 hours I had to spend on each flight. I ended up bringing my own snacks and water to make sure I would have some on the return flight.

Papeete to Los Angeles. We really enjoyed flying with Air Tahiti Nui. The staff is very nice and helpful. The seats are colorfull, the screens are good quality with recent movies. Everything is free onboard. We really recommend this airline.