| Papeete to Auckland. Customer portal down September 8th and 9th, so cannot event put a complaint through, no email back from their customer service yet. I went to the Papeete airport at 6am for my 9am flight. Checked in, baggage, everything. As the departure time drew near, we were none the wiser on the delay. Finally 9am rolled around, and they told us it would be another hour delay. More and more time was added, and none of the announcements were legible. Finally they tell us the flight is cancelled. They make us walk out of the airport in the heat, and go through customs which took a very long time. Then, we were forced to cue in a line to find out when the next flight was available. Everyone waited in line for an hour. When I got to the front of the line, they told me it was up to me to find my own accommodation and that the next flight was 1am the next day - and to provide them with my email and phone (which I did, I also provided them with the Air BNB host where I was staying cell number). Luckily, they had a spare room at the Air BNB. I racked up a huge cellphone bill trying to get the car company to not cancel my rental, which, they did anyway. My host drove me to the airport the next day at 10pm. We get there to find the place empty, and security telling us that the flight was cancelled. I go to the Air Tahiti Nui office that is at the airport, and I ask why I was not emailed or phoned about this. She Shrugged her shoulders and said it was not her fault. I asked her what I am supposed to do, and luckily, the Air BNB had a couch I could stay on as every hotel was booked. I went back to the place, and awoke at 6am again. Finally on the 3rd day I boarded my flight to Australia. I have traveled to a number of tropical island places, and I know, things work a bit slower on island time. But honestly, the customer service was rude, and horrible. I have never been treated so badly - and had such a horrible experience.