Air Tahiti Nui

Not Verified | Excellent airline. Flights outbound and return were on time, if not early. Service and staff were helpful and friendly and the plane was very comfortable. Definitely recommend them. The only negatives: the film choice was not great for an English speaker, and there was, if anything, too much food served!

✅ Trip Verified | Absolutely disgraceful operation. All our booking confirmations stated 1 bag max 32kg luggage FREE. Manager in LAX was one of the rudest airline employees we've dealt with. Despite it being in black and white on our contractual booking receipt she wouldn't let us travel unless we paid $120 excess luggage. We pre-ordered special meals (AVML). On the return sector, we were handed regular meals. We asked if our special meals had been loaded. Crew member scoffed. 'What kind of special food?' 'The AVMLs we ordered'. 'We don't have any'. He handed me a pizza. I asked if it was vegetarian. 'Yes, it's cheese' I inspected the pizza. It had pork ham on it. When I showed him he took it, walked off and continued the service. Had I not asked for his solution I would not have had any food at all. Unforgivable to insist food is vegetarian when it's not. What about Muslims and food allergies too? His attitude was disgraceful. Never again.

✅ Trip Verified | Worst airline ever. Flight cancelled same morning due to “maintenance”. Rebooked to 2 days later. No hotels in Tahiti available. They told people to get airbnbs. No compensation.

✅ Trip Verified | Got a flight delay because of "technical reason" but there was no problem and the staff told it was actually because it was too late (5pm). So the flight got postponed by 1 day making me loose the money of the hotel I booked for that night (non refundable) and shorten my time on Tikehau island. The only "compensation" they provided was a snack and a drink. Ridiculous! I asked them for a refund of the night i spent for nothing because of them the following day (14/10/2023) and only got a reply 06/06/2024 so 8 months later to told me they wouldn't do anything. Worst customer service ever from an airline company. Such a shame there is no other company locally providing more flight to these small islands to dethrone them.

Not Verified | We were a family of 7 people, ranging from 7 year old to 80 year old with walking difficulties. It was a midnight flight out of LAX to PPT. The food delivery truck hit the side of our plane. But the gate agents lied to us and kept saying it was "paperwork", and "security" issues. We all knew that they lied because they didn't want to call it "mechanical" issue because they would be liable for the passengers somehow. Then finally around 2 am, they told us the flight was "delayed" until that morning at 10 am, and told us to go to ticketing, where they will help us with hotels and transportation. When we got to the ticketing counter, they did not help us at all. They did not offer us any hotel rooms, or transportation help. We were on our own. They offered NO help at all. And we were the 4th party at the counter. Before we left the counter that night / morning, I repeatedly asked the agent if we will have the same assigned seats? Because we had children and elderly passengers. They repeatedly promised me yes, we have the exact same seats. Next morning came. We came back, along with hundreds of passengers. When we got to the counter, the agent scattered the 7 of us all around the plane separately. How incredible is that. We were connecting to Bora Bora, which we already missed due to the flight delay. So I asked the agent about that. She said we will have guaranteed seats the next morning. Don't worry. Well, we didn't. We spent an entire day the next morning in PPT waiting for standby, and we had to fly separately to Bora Bora again. And one more lie. We had no accommodations when we get to PPT, because our final destination was Bora Bora, and by the time we land in PPT, there were no more flights to Bora Bora. So we will need to stay overnight in PPT. The agent told us that there will be someone in their domestic office in Tahiti to help us find lodging. Well, that was a lie too. When we got there, their domestic flight office had closed and no one was there to help us. So we were there again to fend for ourselves. Anyways, I filed a complaint for all the extra costs incurred during the debacle, and the missed hotel stay in Bora Bora. I have been working with one of their agents for almost a year now, via email. He is as unhelpful as anyone can be. I don't feel the customer service attitude. He repeatedly ignores me, drags his feet, as evidenced by it being almost a year!! They have no phone number available to chat with. I have no way of escalating my case. I asked him to talk to his supervisor. Nothing. He just ignores me. I called the only phone number there is for ATN - reservations. I called them and asked to speak to their supervisor, thinking that they might know the supervisor of customer service. I have not heard back from them. Every time I call the number, their supervisor has been at a meeting, and they always tell me the manager would call me back. They never have. Do yourself a favor and ask yourself: Would you go with an airline that doesn't even give you access to proper customer service.? "Technically" they have customer service, via email. There is no one to talk to. Just think about that. I have no recourse. I have no way of escalating, and I can't find anyone that is willing to help me. No one cares. Things like this sound crazy whenever I come across them. They sound like it comes from a negative person who likes to complaint or make up stories, until it happened to me.

✅ Trip Verified | The crew were great, friendly, and professional. Food was okay for airline food. The seat in business is the issue. I'm not tall at 5' 10" (1.7m) and I found it difficult to lie comfortably because of the very narrow foot space on the Rockwell Collins Diamond flatbed seats. In every other respect, this seat was very comfortable and the blanket provided is one of the best I've ever seen. In fairness, on the return journey, I did get some solid sleep for about six hours, but hardly surprising as the plane was due to take off at 23:59 and was delayed until 00:30. The IFE is pretty limited, so glad I had a book. As this airline has a virtual monopoly on this route the ticket price is very high.

Not Verified | Absolutely waste of money. We flew from Auckland to Los Angeles, and the experience was awful. Worst airline I’ve ever flown with. The service in the cabin was very average, and the airport staff were rude, unprofessional, and aggressive. I personally trusted Air New Zealand as I bought the ticket from them, and it am wonder how Air New Zealand partnered with such a low quality air line.

Not Verified | Shockingly bad service from this airline. The flight was originally going to land at 7 am and I took this into account when making other travel reservations. Then, about a day before the flight, they told us it was cancelled, and they put us on a different flight that would arrive 14 hours later, around 9 pm. Upon calling them, Air Tahiti Nui offered zero compensation and said that even if I filed a claim, nothing would likely happen. I had to rebook my following connections out of my pocket.

✅ Trip Verified | This review is difficult to write since I was never able to actually fly with Air Tahiti Nui. The company recently had a workers strike that caused them to cancel multiple flights. The issue here isn’t the strike, it is how ATN handled it. Their response to the situation was terrible, with not only a lack of communication to affected passengers, but purposeful misinformation when you spoke to their representatives. My wife and I talked about taking this trip 10 years ago when we got married. We saved our money, spent the last 7 months planning, and then flew to LAX the day before our flight to PPT via ATN. Less than 23 hours before take-off, they cancelled the flight. They provided nothing more than general statements saying they were in the process of rebooking. Then nothing but silence. My wife called their representatives later in the day and were told that we would have a flight out THAT DAY and would be contacting us. Then more silence, nothing. Again called in and were offered a flight 4 days from now, cutting our trip on half. Absolutely unacceptable. We ended up not getting rebooked, not receiving any direct communication from ATN, and had to cancel our trip. If they had been more prepared for this contingency, as most competent enterprises are, they would have had plans in place in why to do when this happens. Instead, we lost our chance to go to Bora Bora. This experience was not unique with many other passengers having to cancel their trips due to Air Tahiti Nui's utter lack of planning and communication. My recommendation is to stay clear of Air Tahiti Nui. They may not be a problem for your trip, but their incompetence is readily apparent. If things go sideways, I don’t trust them to know what they’re doing.

Not Verified | Air Tahiti Nui is absolutely horrible! My husband and I bought tickets from Air Tahiti Nui to go to Tahiti for our honeymoon. We had a connecting flight with another airline. My husband and I paid an additional $60 through Air Tahiti Nui so we could sit together on a 8 hour international flight. Due to a flight time change, our ticket numbers changed. Air Tahiti Nui’s system did not sync with the other airlines system. Therefore, Air Tahiti Nui lost our reservation and sold our seats that we paid for! Then, Air Tahiti Nui blamed us for changing our ticket numbers. I’m not sure how that is even possible to do on our end! After going back and fourth with Air Tahiti Nui for 2 hours at the airport, they found 2 spots for us on the flight. However, the seats were not together despite the fact we paid an additional $60 to sit together. Absolutely ridiculous! No wonder their reviews are so low.