Air Seychelles

✅ Trip Verified | Everything about the flight was fine, except for the food. The salad was undercooked lentils, which was inedible. The main course choice was chicken, fish or pasta and they were all awful. The desert was a stodgy yellow piece of cake. If Sky Chefs are the food suppliers, they really did a bad job of these meals.

✅ Trip Verified | Flew Air Seychelles from Seychelles to Mauritius (had to take this as this would be the only direct option with a high price of $300+), and this became my worst flight experience in my life as my original departure time of Apr. 19, 10:00 eventually became Apr. 20, 15:10. A transactional email arrives the night before the flight that the flight will be delayed but new flight time will be released later on, shattering my sleep already as I am in fear that my travel plans will be disrupted (and it did in a serious manner). Had to be at the airport on time nonetheless (as I now know that Air Seychelles will never care about my travel plans and therefore I will have to be at the airport to be at the scene myself) and another email arrives that 13:20 would be the new departure time. But then nothing happens and nobody at the check-in counter knows what is going on except that there is a "discussion" about the flight's fate if it would fly out on 13:20 as planned or not (and it did not). Finally, at around 11:00 an Air Seychelles temporary employee approaches the passengers that the flight is "decided" to be delayed (a quick check on its two A320 Neos reveal that they are flying other routes instead, but no explanations were given at all so how would I know what is happening at all) and that all passengers will have to stay where Air Seychelles sends them to. All passengers end up taking the bus provided by Air Seychelles (after loading their luggage on an open truck's cargo hold) and are all bussed to a terrible resort about 30 minutes away from the airport. Then rooms were assigned arbitrarily (couples were okay but solo travelers were randomly assigned rooms together) and a terrible lunch buffet with only one free non-alcoholic beverage was offered (not even a meal voucher as that would be so much more expensive to the airline). Then we were told by Air Seychelles that the flight could depart any time that day or the day after and that the passengers should wait for the call in their hotel rooms (that is, someone should be in the hotel room instead of being at the beach in front of the resort) as well as frequently consult Air Seychelles Facebook page for updates. Then the hotel calls that passengers should gather by 11:00 the next morning without even telling us what the new departure time would be (had to check myself via the aforementioned Facebook page that the new departure time had been announced as Apr. 20, 15:10). Then the next morning, once again the weird bussing back from the hotel to the airport, and then found out that an Ethiopian B737-MAX8 was there to run the route instead. Checked-in and finally departed at around 15:40, landing in Mauritius at around 18:00 (a whopping ~30 hour delay). Cannot say much about the aircraft and in-flight service as it was provided by Ethiopian Airlines, but it was pretty basic with basic seats without any IFE and a tiny sandwich given during the flight (alcoholic beverages were available though). At the end of the day, my Mauritius travel plans were disrupted without any reimbursement of any kind from the airline for the losses. I heard before that Air Seychelles had financial troubles in the past and now I think understand why. Will never fly again with Air Seychelles, and even give up Seychelles as my vacation destination if Air Seychelles is unavoidable.

Not Verified | We were travelling back to Johannesburg after a vacation in the Maldives when my husband suddenly lost consciousness after about 90 minutes in the air. The cabin crew were outstanding. They found a Doctor on the flight, brought the oxygen, helped administer the oxygen, calmed the family down and were caring and kind for 2 hours. When we landed in the Seychelles, an ambulance was on the runway and the excellent Sara Chang Pen, Guest Service Agent for Air Seychelles, took over. She accompanied us to the hospital and negotiated our admission and treatment there, staying with us for several hours until he was well enough to be discharged. She also booked us into a hotel, organized our passports to be stamped, sent our luggage to the hotel and ensured we were booked on the earliest flight home 3 days later. I do not believe that we could have had better service on any other airline and we are truly grateful for their excellent service.

✅ Trip Verified | They keep on cancelling the flights. I had to reschedule my itinerary twice before finally cancelling my flight for third time. Avoid.

Not Verified | Praslin to Mahe. Over zealous security screening at Praslin when they noticed we had packed a small pack of batteries in our hold baggage. Had to take out every item of clothing until they were found and no time to repack. On check in we thought we had prepaid for excess baggage via our travel agent only to be told it had not gone through. Staff could see that we had completed the process but still charged us the airport price rather than the online price. Staff completely unhelpful and appeared to take great pleasure in making things as difficult as possible. Would not give us any assistance of any contact details. Currently taking up the issue with their customer services and the office of their CEO. Flight cramped and noisy, recommend ear plugs, and very warm. Plus side, it was shorter than most bus journey I normally take. No assistance offered by ground crew getting on or off the plane with flimsy hand rail and low doorway.

✅ Trip Verified | We were booked on a one-way flight from Praslin to Mauritius (PRI-SEZ-MRU). The checkin in Praslin was pretty smooth. The lady told us that our baggage is directed to Mauritius, nothing to worry about on Mahé. Great news! After arrival we had to checkin again as the second flight was international. At the counter I mentioned casually that we only have two backpacks as carry on as our checked baggage is transferred to Mauritius. "No that is not possible" we were told. "You have to pick it up at the baggage claim and check it in again." After some discussions I went back. Luckily a met a couple from the UK that did the same trip as we did. Same problem there. We found an Air Seychelles employee, explained the situation, gave her our baggage tags we got earlier at Praslin and followed her back to the counter. They were having an argue. Unbelievable. Both flights operated by one airline that does not know their internal procedures and processes. After we were told that the baggage is transferred to Mauritius - surprise - the real problems began as my girlfriend was traveling with her wheelchair that comes with electrically powered wheels. We showed them the necessary IATA certificates and technical specs as we always do in that situation around the globe with many airlines. Airlines are generally not pleased to transport batteries in the cargo area due to potential risk of fire. But in this case the batteries are an integrated part of the wheels. You cannot take them off without taking off both wheels completely. So as usual they checked everything and let us finally continue. So far so good. After boarding was finished the captain announced that we were actually early some minutes. But suddenly the lady from the check-in appeared at our seats to tell us that the wheelchair will not be transported by Air Seychelles because an approval was missing. We had no idea what she meant. As I already wrote we had shown them the papers. And by the way we had sent the all the documents five days ahead of the flight as requested by Air Seychelles. We never got a reply to that email. They still insisted an approval was missing. Just to mention again: No issues with the same airline on the first flight segment before... However three to four employees were discussing at the aircraft door. After 30 minutes the captain explained the situation to all passengers via speaker. He said they are organizing the missing approval and are waiting for it. What missing approval and how are they organizing it by themselves when the complained that we did not bring the approval. Simply does not make sense at all. After an hour I accidentally could observe a guy walking right next to the aircraft carrying the wheelchair's wheels with the batteries. Minutes later we took off without further information. After arrival in Mauritius we found the wheelchair in parts lying on the floor in front of the special baggage counter. Some idiots bent one of the shafts that connect the wheels to the chassis. Without any tools and with pure force I could barely fix the shaft. Otherwise our trip had ended at this point. We have never ever experienced that kind of discrimination against people with disabilities anywhere on the globe. Totally unprofessional and completely intolerable. The Seychelles are probably the most beautiful places we have ever seen on earth but Air Seychelles is a catastrophe. Shame on you!

✅ Trip Verified | Our flight was booked to fly in December 21st but Seychelles was closed to visitors from South Africa due to COVID. We never flew. Since then I have been asking for either a refund or travel voucher as we are expecting to re-book for December 22. But after several emails and requests Air Seychelles do not respond. What is one supposed to do to get what we paid for?

✅ Trip Verified | I had booked flight back from Praslin airport where we had our hotel Lemuria back to Mahe for our international flight. So we booked flight at 5th of may directly in the airport, becouse it was near our hotel. So my trip back to Mahe was like scary movie, and all of a service for the Air Seychelles was awfull. First of all - our flight was booked for 9th may - thats sunday, this is a day off at the airport - so nobody will take phone, nobody will answer you on email, and only service for flight who dont know anything will work at the airport. Be very careful to use their flights on Sundays. In the morning 9th of may at the day of our departure we noticed that a storm comes to an islands, but we saw flights still are going, and nobody told us that something will be wrong (we had flight at 18 -40), so we packed everything and were preparing to leave. Thanks to Lemuria hotel crew at 12 o clock we were told that the airport is closed and there will be no flights today, they also sent their man to have duty in the airport if something else happened, and he called every 30 minutes. Air Seychelles didn't even get in touch with us in that day, didn't answer the phones etc. The ferry that goes only 2 times a day was already sold completely for that day. So we and other passengers had to book boats not to miss their international flights. When we arrived to the airport for our flight, planes from Air Seychelles still were not flying, and we get back home. After we get home I sent email and all information air Seychelles manager asked us for ticket refund, and we get only about 30% of money for our tickets, because we were charged for "no show" at non working airport, and refund charge. That's a total disgrace. If you use them you should have some additional money for private boats. Be ready for "no calls, no service" at critical situations, cause you may get to the airport and it would be closed in case of weather and other transport (ferry, boats) will be unavailable at the time you noticed it.

✅ Trip Verified | Seychelles to Johannesburg. Below average service from in flight attendants. Appalling attitude, inability to carry out basic duties. Do not respond when they are buzzed, and expect you to walk to the back of the aircraft to get what you need eg a glass of water. This is a problem as the lavatory is also at the back, so at any given time theres a queue of passengers trying to navigate through the narrow aisle at the back of the aircraft. Furthermore, they are absolutely not child friendly, and made the flight very unpleasant for me and my family.

Not Verified | Johannesburg to Seychelles. Online check-in for Codeshare flight from Etihad is not possible. Airplane is a brand new 32N, no issues there. Seat comfortable, even for a five-hour flight. Wifi-based IFE has a very limited choice of films. Crew rather reserved and looked a bit bored and annoyed at the same time - friendly if approached though. Crews English is tough to understand. Loved the bright red blankets!