Air Serbia

I wanted to reschedule my tickets to Belgrade and it was done quickly and smoothly. The whole procedure took five minutes on the phone and the customer support answered my emailed questions in a matter of a few hours. Staff have a great level of English and are friendly. The service and food on board flight are excellent as well.

FCO-BEG-AUH Economy. Clean aircraft friendly staff good food excellent service. Our first flight FCO-BEG was late because of fog at BEG but we were immediately assisted at the gate and escorted until boarded the connecting flight. Unfortunately one of our luggage was lost and arrived only two days later. Great assistance from their customer service. Recommended.

VIE-BEG-VIE (JU 601 on ATR72 and JU 604 on B733) I must say Air Serbia has one of the best economy products in Europe at the moment when it comes to service food and beverages and staff attitude. Cabin crew were very friendly on both flights. On each of these 1 hour flights they served a paper bag with a tasty sandwich cookie and a bottle of water. In addition there even was a wide selection of drinks coffee and tea - all for free in economy in 2015! The ATR72 aircraft was a bit noisy the 733 was much better 30 year old workhorse but refurbished and nice for a change as 733s have become rare in Europe these days. All in all I was very satisfied and will fly Air Serbia again there are good connections and competitive fares from VIE.

I had 4 flights with JU the route was BUD-BEG-ATH-BEG-BUD. I must say that I was totally satisfied with the airline. As I was reading the reviews here before my trip I was a little bit worried whether it was worth booking with Air Serbia but in the end I had no doubts that the airline made a huge improvement in order to provide a satisfying service for the passengers. The flights between Budapest and Belgrade were operated with ATR 72 aircraft's which were quite uncomfortable but it was alright for that 1 hr 5 mins of flight time. The surprising thing was that a little paper bag with a sandwich and a bottle of water was provided and they also served coffee and tea onboard. Belgrade Airport was okay however the WiFi was didn't work for me. The flights between Belgrade and Athens were operated with an Airbus A319. The seats were as comfortable as onboard of Lufthansa and it beats Finnair in comfort and onboard service. Another paper bag was provided during the flight with a fine sandwich cookie and a bottle of water. We could also ask from a wide range of beverages coke juices beer and wines. The 1 hr 15 mins flight was smooth in both ways. The crew was extremely helpful and nice thus I can say that the impact of Etihad Airways is clearly visible! If you are willing to travel to the Balkans or to Southern Europe don't hesitate to choose Air Serbia it's totally worth its price. (Which was even the cheapest option in case of my Budapest-Athens trip).

ZRH-BEG-OTP-BEG-ZRH: Nice hardware (A319/A320) with very good sets great pitch and on each leg a salami sandwich not very creative and therefore not convincing food although the cookies changed. Cabin personnel friendly but big difference between the announcements in Serbian and English. But for a very competitive price not that bad. Plane for the last leg arrived at time in BEG crew boarded but disembarked 5 minutes before boarding. A plane from Aviolot (their charter company) was brought to the next gate flight was delayed for an hour. Actually no problem rather fly late but with a working plane. Information in English were only given to Biz pax and Serbian speakers which were asked to contact the service desk one after the other. The information letter in English was only handed out at boarding. Simply full of lies: 1) late incoming plane as reason delayed start and landing times wrong cited (so less than 2 hours although it was more writing about refreshments you would have been able to ask for during waiting time but none was brought to the small boarding area). Shame on Air Serbia and shame on Etihad Preferred Guest Partner Airlines if this is the customer relation attitude!

What a pleasant surprise that was. Flew from Budapest to Abu-Dhabi via Belgrade then changed to Etihad Airways. Planes were nice and tidy while flight attendants were helpful. Sleeping was flawless occupying the empty seats next to me. Meals could have been better as the sandwich were a bit dry but the cooked meal was alright. There is no entertainment system in their fleet so I would recommend you to bring your own tablet notebook.

Flew Bucharest - Stockholm via Belgrade with Air Serbia on a snowy Monday in February. Both flights operated with Airbus 319. Fresh cabins perfect service. A little late on departure from Romania but landed on time. Short transit in Belgrade. Smooth with no problems. Excellent service onboard. Snacks and beverages on the short flight full hot meal with wine served on the flight to Stockholm (free!). Just like flying used to be in the 80s!

JU414 and JU 415. Belgrade-Stockholm-Belgrade 22 and 26 January. Could not be faulted in any way. Excellent drinks snacks and food. Good wines (was offered to try both Serbian ones excellent). Flights on time. Five star experience!

JU305 on 23 January - BRU-BEG. Check-in chaos as a huge group of pushy people crowded the desks - but the agents kept them in line luckily. Boarding was organized and began 35 minutes before scheduled departure time. Flight was packed but ended up with an empty middle seat next to me! Flight attendants welcomed all passengers with a smile and small talk (I don't speak Serbian and I'd say 95% of the passengers were Serbian) but they were all fluent in English. Departed 5 minutes early and nice 1 hour 50 minute flight. Menus were handed out in coach and a yummy chicken or beef dinner was served. Seats were a little hard but for 2 hours who cares. Landed and luggage was on the belt within 5 minutes after going through immigration. Really enjoyed the flight and service. If they do begin Transatlantic flights and have modern equipment and similar service - they will do well. Looking forward to my return to Brussels.

JU827 JU826 JU610. Aug 4 2014 and Aug 11 2014. Will never fly with Air Serbia again. Service bad late planes. Me and my husband traveled from Beirut to Prague we landed in Belgrade and had delays both ways. First trip from Beirut was delayed 2 hours so we had to run to catch our flight to Belgrade. I asked 3 times if our luggage was coming with us I got the same answer - yes . When we landed in Prague it was as I suspected our luggage didn't follow with us. It took us an additional 2 hours to fix everything before we could go to our hotel. The food was very bad service was bad - I asked for a blanket that they didn't give me.