Air Serbia

Visited the newly opened Air Serbia Premium lounge at Belgrade airport, had a freshly squeezed orange juice and very good macchiato. The seats in business class were extremely comfortable with a footrest. Pillow and blanket on the seat. Champagne boarding drink, nuts and hot towels. Tasty breakfast was served with real cutlery, champagne on demand. I was given a tablet which had a large selection of movies, music and games. Impeccable service from cabin crew, flight on time.

Air Serbia cancelled my prebooked flight with no other explanation except "we are sorry but the flight got cancelled" email. After 2 months in the booking that is what happened and after I asked them what do they offer to people that have business meeting on that flight (that they have already paid for in full as airline asked) their response was we can give refund in full (which on a return ticket is 45% of a one way ticket) or book you another flight later. When contacted the airline asking them if they can arrange something with some other airline so I can reach my connection flight I was told they don't do that. Only due to a call center agent who managed to book me another flight day before (I had to wait for the connection flight for 17 hours). On top of that when the flight I was booked was delayed for one hour and a half due changing the planes. When they realized that they can squeeze us like sardines in this A319 a very dingy plane. Flight attendants were profesional and pleasant. Terrible experiance and will not come back to this airline unless forced by circumstances.

Boarding at Heathrow was simple with the gate just opposite the lounge. Moreover, despite an almost full plane, we pushed back 15 minutes early. Business class seats are comfortable with wide seats, a foot rest and three levels of recline - a far cry from simply an economy seat with an empty seat beside, seen on so many short haul business class sections. I was offered a glass of champagne and a menu after boarding, and after take off my lunch order was taken. I was also offered use of an iPad for entertainment. Lunch was of good quality with three good courses. Overall the service from the cabin crew was both smart and friendly.

Paris to Sarajevo via Belgrade on Air Serbia. Friendly and polite staff, delicious food, comfortable seats. For me Air Serbia has the best price, food and staff, and I am very satisfied.

Travelled on Air Serbia from Thessaloniki to Copenhagen via Belgrade and they were my best flights. Cabin crew was very helpful and friendly and the food was very delicious. Absolutely perfect.

Travelled from Air Serbia from Larnaca to London via Belgrade. Check in was a breeze, the lounge at LCA operated by Swissport which was well stocked with snacks and drinks and plenty of seating. Also, an outside terrace which was nice. Seats on A319 were comfortable and the service professional and courteous. Served a choice of drinks and food was excellent. Lounge facilities in Belgrade were excellent, with a buffet spread that was delicious. Would fly this airline again. Delicious Serbian Baklava was served on the flight.

We were flying Air Serbia from Stockholm to Beirut via Belgrade. We had to wait 1.5 hours after our scheduled departure time from Stockholm with no info at all! Instead of sending us from Belgrade to Beirut they fly us from Belgrade to Athens. Our arrival time to Beirut should be at 03.00 but we were stuck in Athens till 11.00, and no one knew about our case in Athens! We had to spend the night on metal chairs instead of being in our bed because Air Serbia denied to provide accommodation or entrance to a lounge. I wanted to pay for the lounge entrance but they denied me that because I couldn't enter without a boarding ticket! And the boarding ticket was not available until 09.00. Air Serbia didn't want to help us or make it easier for us, even though it's own fault that we were stuck in Athens - the only thing they gave us is breakfast vouchers. Our luggage didn't arrive with us so I had to lose time of my vacation to go the next day and pick it up from the airport. On my trip back home we flew from Beirut with a 40 minutes delay and our luggage was again delayed. My luggage was sent home after 3 days. Terrible experience and service from Air Serbia. I was so surprised when I found out that Etihad Airways is the owner of Air Serbia.

Flew in economy class on Air Serbia ATR plane from SKP to BEG. Old plane, very loud music on board during the boarding process. Seats old but still comfortable. Staff speak bad english but are friendly. Flight delayed by 25 minutes in BEG, but departed on time in SKP. Not a very good calculation from the flight time. Service very good - a sandwich and a small water on this short flight. Very good and a lot of information given by the captain.

Return trip on Air Serbia from Amsterdam to Varna via Belgrade. Outbound paid upgrade to business class. Air Serbia offers a real business class seat, offer a good meal with 2 options. A welcome drink and option for use of an ipad. In Amsterdam they use the KLM crown Lounge. Transfer to VAR was easy as Belgrade is a small airport. Return was on ATR and A319 in Economy - on both flights a snack or hot meal was offered. Breakfast ex BEG with 2 choices and a menu card. Seating in economy is rather tight and no entertainment (eg they operate longer flights to AUH, TLV, BEY) - okay for short flight but less for a longer flight. Free drinks incl alcohol. Crew well groomed and friendly, flights all pretty full. Not all miles credited yet.

I read earlier reviews and loaded tablet with movies. Previous reviewers are correct, there is no IFE on this service from Belgrade to Abu Dhabi. The flight is just on 5 hours, so long enough to get bored. The food was ok, and matched with most other airlines. I did find it interesting when the safety demonstration was taking place when we were on the runway, it seemed as if the air crew had to speed through the demo as the pilots were waiting for the green light to take off. The lights were also interesting, the darkest flight I have ever been on, only the exit signs were visible - maybe that's just because I was one of the few people on the flight with a screen watching movies? Friendly service, decent food and an on-time performance.